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Brother MFC-L5915DW troubleshooting
Brother MFC-L5915DW (MFC-L5915DW): speed and quality (from Brother's product page); paper; scanning and fax; connectivity; supplies and size; where the label is, and a fix for each symptom below.
- Speed and quality (from Brother's product page)A monochrome laser that prints and copies at up to 50 ppm with a 6.7 second first page out, at 1200 x 1200 dpi.
Brother MFC-L5915DW automatic document feeder jams, skews or pulls multiple pages
Open record Brother · smudgesBrother MFC-L5915DW leaves smudges, spots or repeated marks
Open record Brother · fadedBrother MFC-L5915DW prints faded, streaked, banded or with missing colors
Open record Brother · not printingBrother MFC-L5915DW receives jobs but does not print
Open record Brother · scanner not foundBrother MFC-L5915DW scanner is not found or scanning fails
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- MFC-L5915DW
Published specification
What is true of this model and changes how you fix it
- Official specifications50 ppm — the fastest printer in this whole catalog's printer section. 70-sheet duplex ADF scanning up to 60 ipm. Gigabit Ethernet plus dual-band Wi-Fi. 5" touchscreen with customizable shortcuts.
- Type — MONOCHROME LASER all-in-one (toner)A high-volume black-and-white laser AIO (print/scan/copy/fax, duplex) — black-only by design, for fast, cheap, high-volume text.
- Toner & drum are separateSeparate toner and drum; a drum message/reset is separate from toner. High-yield toners for volume. No color (mono printer).
- ConnectivityWi-Fi/Ethernet/USB; 'offline' is usually a network/queue issue.
- PaperA 250-sheet tray and a 100-sheet multipurpose tray, expandable to 1,390 sheets.
- Scanning and faxA 70-page document feeder scanning duplex at 60 ipm to formats including searchable PDF, Word, Excel and PowerPoint, and a 33.6K bps fax with 300 quick dial locations.
- ConnectivityGigabit Ethernet, dual-band wireless and Hi-Speed USB 2.0 with AirPrint, Mopria and Wi-Fi Direct.
- Supplies and sizeThe included toner yields about 3,000 pages and the TN920UXXL ultra high-yield 18,000. 19.5 x 18.6 x 19.1 in and 38.3 lb.
- Where the label isThe Brother MFC-L5915DW has its serial on a label at the back. Brother's support site asks for the model and serial. The printer's menu also lists the serial under Machine Info.
- Toner and drumBrother mono lasers use a toner cartridge and a drum unit, which wear at different rates. The screen shows a message when each needs replacing. A drum is rated for far more pages than toner.
- Setting up and securityUse the printer's web page to set the administrator password and to see the network details. Brother's default password is printed on a label at the rear, and you should change it.
- Fax and scan featuresThe MFC-L5915DW has a document feeder for scanning to a computer, email or a network folder. Set up Scan to using Brother's software or the printer's web page. Fax needs a phone line.
- Replacing suppliesUse Brother's guide to replace the toner and the drum. Pull out the drum and toner unit, separate them, fit the new toner and reset the counter as the printer instructs.
- Warranty and suppliesBrother's support lists drivers and manuals for the model, and the warranty starts at purchase. Genuine Brother toner and drum units are matched to the printer, and the printer's counters track their life.
Where these figures were read. brother-usa.com/products/mfcl5915dw (MFC-L5915DW Business Monochrome Laser All-in-One Printer)
Manufacturer support for this product line. Brother Support — MFC-L5915DW support. Official Brother FAQ list for the MFC-L5915DW.
Also read for this model. Brother — MFC-L5915DW.
Exact questions
Questions that only have an answer for the Brother MFC-L5915DW
My Brother MFC-L5915DW prints faded down one side or with lines.+
On a mono laser, faded or streaky output is usually the toner or drum. If overall light, the toner may be low or not seated — reseat it, or gently rock a new one to distribute toner. Vertical lines or repeating marks at a fixed spacing point to the drum unit (wipe the corona wire with the built-in slider if the model has one, or replace the drum if worn). It does not clog like an inkjet, so cleaning cycles are not the fix — it is toner/drum.