Epson EcoTank ET-2800 troubleshooting

Published specification

What is true of this model and changes how you fix it

• Official specifications
  10.0 ppm black / 5.0 ppm color — the slowest EcoTank in this catalog, marginally under the ET-2850's 10.5/5.0. First page out 10s black / 16s color. Ink bottles rated 4,500 black / 7,500 color pages, up to 2 years of ink included. No fax, no second tray (entry tier).
• Type — entry refillable INK TANK all-in-one (EcoTank)
  The entry cartridge-free EcoTank inkjet AIO (print/scan/copy) — refillable ink BOTTLES for very low cost per page.
• Initial charging & refills
  First setup charges the head with starter ink (normal). Refill keyed bottles when low; don't run tanks dry. USB and Wi-Fi (basic).
• Connectivity
  Wi-Fi/USB via Epson Smart Panel; 'offline' is usually a Wi-Fi drop or wrong queue.
• Paper and size
  A 100-sheet rear-loading tray, 14.8 x 23 x 10.3 in and 8.8 lb, with a 1.4-inch display.
• Reviewer notes
  Digital Trends praised photo quality on glossy, semigloss and matte paper with no color cast; other reviewers said the rear tray and noise could be better.
• Label and model
  The ET-2800 is an EcoTank all-in-one. Its serial is on a label on the back. Epson's support asks for the model and serial.
• Filling the tanks
  The tanks are at the front, behind a cover. Fill each one with its own color of ink, to the upper line. Do not overfill. Wipe drops from the bottle neck.
• Keeping nozzles healthy
  Print a page every week to prevent dry nozzles. Run a nozzle check before cleaning. Cleanings use ink, so run only a few.
• Setting up
  On first use, the printer charges its ink. Pour in the ink and follow the screen. Do not interrupt the process. The first charge takes about twenty minutes.
• Troubleshooting
  If lines are missing, run a nozzle check and a cleaning. If paper does not feed, check the tray and the paper type, and clean the feed roller with a damp cloth.
• Warranty and supplies
  Keep the receipt for Epson's warranty and note the serial. Epson's site lists the correct ink bottles. Store bottles upright, and keep them capped.
• Printing from a phone
  Use the Epson Smart Panel app or the phone's built-in printing to print over Wi-Fi. If the phone does not find the printer, check that both are on the same network and that the printer is not in a power-saving state.
• Scanning
  The ET-2800 has a flatbed scanner. Place the page face down against the corner mark. Scan from the printer's panel or from the app. If the scan is faint, clean the glass with a dry cloth.

Where these figures were read. epson.com/For-Work/Printers/Inkjet/EcoTank-ET-2800-Wireless-Color-All-in-One-Cartridge-Free-Supertank-Printer-with-Scan-and-Copy/p/C11CJ66202 (Epson US product page)

Manufacturer support for this product line. Epson Support — Printer support. Official Epson model manuals, drivers, ink, paper and maintenance support.

Also read for this model. RTINGS — Epson EcoTank ET-2800/ET-2803 review; Digital Trends — Epson EcoTank ET-2800 review.