Exact model-family answer directory
Epson printers troubleshooting
Epson printers (EcoTank ET-4850 (C11CJ60202), with the other Epson EcoTank, Expression, SureColor and WorkForce Pro models in the model notes): ink (from Epson's product page); paper and scanning; connectivity; print technology, and a fix for each symptom below.
- Ink (from Epson's product page)It uses 502 bottles: 127 mL black and 70 mL each of cyan, magenta and yellow, with replacement yields listed as 7,500 black and 6,000 color pages.
Epson printers (EcoTank, Expression and WorkForce Pro) does not recognize ink or toner
Open record Epson · firmwareEpson printers (EcoTank, Expression and WorkForce Pro) firmware update will not install
Open record Epson · offlineEpson printers (EcoTank, Expression and WorkForce Pro) is offline or unavailable
Open record Epson · smudgesEpson printers (EcoTank, Expression and WorkForce Pro) leaves smudges, spots or repeated marks
Open record Epson · blank pagesEpson printers (EcoTank, Expression and WorkForce Pro) prints blank pages
Open record Epson · fadedEpson printers (EcoTank, Expression and WorkForce Pro) prints faded, streaked, banded or with missing colors
Open record Epson · wrong colorsEpson printers (EcoTank, Expression and WorkForce Pro) prints the wrong colors
Open record Epson · not printingEpson printers (EcoTank, Expression and WorkForce Pro) receives jobs but does not print
Open record Epson · scanner not foundEpson printers (EcoTank, Expression and WorkForce Pro) scanner is not found or scanning fails
Open record Epson · maintenanceEpson printers (EcoTank, Expression and WorkForce Pro) shows a maintenance box, drum, fuser, waste toner or service message
Open record Epson · paper jamEpson printers (EcoTank, Expression and WorkForce Pro) shows a paper jam or repeatedly jams
Open record Epson · Wi-FiEpson printers (EcoTank, Expression and WorkForce Pro) will not connect to Wi-Fi
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- EcoTank ET-4850 (C11CJ60202), with the other Epson EcoTank, Expression, SureColor and WorkForce Pro models in the model notes; also EcoTank Photo ET-8550 (C11CJ21201); Expression Premium XP-7100 (C11CH03201); SureColor P700 (C11CH38201)
Published specification
What is true of this model and changes how you fix it
- Official specifications15.5 ppm black / 8.5 ppm color. 502 ink bottles rated 7,500 black / 6,000 color pages per set — each bottle set is roughly equivalent to 80 individual cartridges. Up to 2 years of ink included in-box. 2.4" touchscreen, 35-sheet ADF, 250-sheet cassette. Has fax.
- Type — refillable INK TANK all-in-one (EcoTank)A cartridge-free EcoTank inkjet AIO (print/scan/copy/fax) — refill large ink BOTTLES into onboard tanks for very low cost per page and thousands of pages. Still inkjet, so the printhead can CLOG if unused; the savings are from bottle refills, not clog-immunity.
- Initial charging & refillsFirst setup 'charges' the printhead using a good amount of the starter ink (normal, not waste). Refill each color bottle (keyed to prevent wrong colors) when low; don't run tanks dry, which introduces air and clogs.
- ConnectivityWi-Fi/Ethernet/USB via the Epson Smart Panel app; 'offline' is usually a Wi-Fi drop or wrong queue.
- Paper and scanningA 250-sheet tray, automatic 2-sided printing, an automatic document feeder that scans up to 8.5 x 14 in, and a flatbed scanner.
- ConnectivityWi-Fi, Ethernet and fax, with a 2.4 in color touchscreen and the Epson Smart Panel app, Mopria Print and Mopria Scan.
- Print technologyPrecisionCore heat-free print heads with pigment black ink.
- Also coveredEcoTank Photo ET-8550, ink (from Digital Camera World and RTINGS): Six inks in 70 ml bottles: pigment black, and dye cyan, magenta, yellow, photo black and gray. The set that ships prints about 1,800 4 x 6 photos, and replacements about 2,300. Bottle yields: 6,700 pages black, 7,300 photo black, 6,200 color.
- Also coveredEcoTank Photo ET-8550, paper: Prints to 13 x 19 in (A3+). A front tray takes 100 plain sheets, a smaller front tray 20 sheets of 4 x 6 or 5 x 7, and a rear slot 50 sheets of plain paper. It also prints on CD, DVD and Blu-ray discs with a disc tray.
- Also coveredExpression Premium XP-7100, paper and scanning: A 100-sheet input tray with dual trays to keep photo paper separate, and a 30-page document feeder. Automatic two-sided printing, scanning and copying.
- Also coveredExpression Premium XP-7100, screen and connections: A 4.3-inch touchscreen, USB flash drive and SD card printing, Wi-Fi Direct, Gigabit Ethernet and high-speed USB.
- Also coveredExpression Premium XP-7100, speed and photos: 15 ppm black and 11 color at up to 5760 x 1440 dpi, borderless photos up to 8 x 10 in, and a 4 x 6 photo in about 12 seconds.
- Also coveredSureColor P700, ink (from Red River and Epson's spec sheet): Ten separate UltraChrome PRO10 pigment cartridges: six colors including violet, two grays and black, with dedicated Photo Black and Matte Black channels so black ink no longer has to be switched between paper types.
- Also coveredSureColor P700, printhead and output: A 10-channel MicroPiezo AMC printhead and borderless prints up to 13 x 19 in, with a 4 x 6 in about 34 seconds.
- Also coveredSureColor P700, timeline: Released June 2020. The PRO10 set adds about 6 percent color gamut over the P600 and P800 series.
Where these figures were read. epson.com/For-Work/Printers/Inkjet/EcoTank-ET-4850-Wireless-Color-All-in-One-Cartridge-Free-Supertank-Printer-with-Scanner,-Copier,-Fax,-ADF-and-Ethernet/p/C11CJ60202 (Epson US product page)
Manufacturer support for this product line. Epson Support — Printer support. Official Epson model manuals, drivers, ink, paper and maintenance support.
Also read for this model. Epson — EcoTank ET-4850 product page; Digital Camera World — Epson EcoTank ET-8550 printer review; RTINGS — Epson EcoTank Photo ET-8550 review; Consumer Reports — Epson Expression Premium XP-7100 review; Epson US — Expression Premium XP-7100; Red River Paper — Epson SureColor P700 review and starter guide; Epson — SureColor P700 specification sheet.
Exact questions
Questions that only have an answer for the Epson printers (EcoTank, Expression and WorkForce Pro)
My Epson EcoTank ET-4850 prints faded/streaky even though the tanks are full.+
EcoTank is still inkjet, so full tanks do not prevent a printhead clog — the usual cause of faded/streaky output, especially after idle time. Run the Nozzle Check, then Head Cleaning (and Power Cleaning if a normal clean does not fix it) from the Epson software/menu, printing a nozzle pattern to gauge improvement. Never let the tanks run dry (air in the lines clogs it). Print regularly. Power Cleaning uses a lot of ink, so use it only when standard cleans fail.