CPSC recall 19-189, announced Aug. 28, 2019, covers these exact JennAir glass cooktop with touch controls models: JEC4430HS, JEC4430HB, JEC4536HS, JEC4536HB, JEC4424HB, JED4430GB, JED4536GB, JED4430GS, JED4536GS. The recalled cooktop's surface elements can turn on by themselves, posing burn and fire hazards. Free replacement cooktop installation. Until replaced, turn the cooktop off at the circuit breaker when not in use and keep flammable materials and empty cookware away from the surface.
Try in this order
0 of 11 completedIdentify the JennAir cooktop model
ReversibleJennAir's 36-inch touch-control glass cooktops in this notice are listed in the models above. The label is on the underside of the cooktop. JennAir is a Whirlpool Corporation brand, so the claim goes to Whirlpool.
Turn the cooktop off at the breaker
ReversibleSwitch the cooktop off at the circuit breaker when not cooking, since the surface elements can turn on by themselves. Keep flammable materials away from the glass, and never leave an empty pan on it.
Arrange the free replacement
ReversibleThe remedy is a free replacement cooktop installation. Call Whirlpool at the number in the remedy above, say it is a JennAir cooktop and give the model number.
Check the kitchen after installation
ReversibleAfter the new cooktop is fitted, test each element to confirm that it turns on and off from its control, and ask the installer to show you where the breaker is.
Ask about the JennAir replacement
ReversibleJennAir cooktops are usually installed in higher-end kitchens, so ask the agent about the exact replacement model and whether the finish and trim match.
Have the installation checked by the installer
ReversibleAfter the new cooktop is fitted, ask the installer to confirm the wiring and the breaker rating and to show you that each element switches off.
Keep the paperwork
ReversibleKeep the recall reference, the installer's invoice and the new model's manual together for the warranty.
Switch the cooktop on only when you are cooking
ReversibleUse the breaker as the main switch. Turn it on to cook and off afterwards until the new cooktop is fitted.
Check the surface after cooking
ReversibleLook at each element and the glass to confirm that nothing is hot or lit, then switch the breaker off.
Check where the cooktop was bought
ReversibleJennAir cooktops are often installed by builders and kitchen designers. The recall works from the model number, so you can begin the claim without the installer.
Ask about trim and finish
ReversibleA JennAir replacement should match your cabinets and trim. Ask about the finish and the trim before the visit.
Evidence ledger
Sources behind this answer
Official CPSC recall notice 19-189, announced Aug. 28, 2019 — Whirlpool Corporation owns JennAir and issued one notice covering all three of its recalled cooktop brands.
Whirlpool Corporation's own recall hub, confirmed live — its own heading names all three affected brands and links a tool to check a specific model, including the JennAir-brand recalled units.
Exact questions
Common questions about “JennAir glass cooktop with touch controls recall — CPSC 19-189”
Why does a JennAir cooktop belong to Whirlpool's recall?+
Whirlpool Corporation owns JennAir and issued one notice for the Whirlpool, KitchenAid and JennAir versions.
What is the hazard?+
The surface elements can turn on by themselves, posing burn and fire hazards.
Is the replacement free?+
Yes.
How many units are involved?+
About 26,300 in the U.S. across all three brands.
Do the three brands have separate pages?+
Yes, each brand's models are listed on its own page.
What if my model is not listed?+
Check CPSC's notice; only the listed models are covered.
Do JennAir models share the Whirlpool remedy?+
Yes, Whirlpool Corporation handles the replacement.
Is it only the touch-control cooktops?+
Yes.
Do I need the original invoice?+
Ask Whirlpool; the model number is the key.
Can I keep using the cooktop meanwhile?+
Whirlpool's guidance is to keep it off at the breaker when not in use.
How do I check a cooktop?+
Compare the model number.
What is the risk?+
Elements may turn on unexpectedly.
What is the remedy?+
Follow the notice.