CPSC recall 18-013, announced Oct. 20, 2017, covers these exact JennAir dishwasher models: JDB9600CWS, JDB9600CWP, JDB9600CWX. The dishwasher's power cord can overheat and catch fire. Stop using the recalled dishwasher immediately and contact BSH Home Appliances for a free inspection and repair.
Try in this order
0 of 14 completedCheck the JDB9600 model
ReversibleThe JennAir dishwashers in this notice have models JDB9600CWS, JDB9600CWP and JDB9600CWX. The label is on the door's inner edge. Photograph it before you call.
Stop using the dishwasher
ReversibleThe remedy is to stop using the recalled dishwasher at once and contact BSH Home Appliances, which manufactures JennAir-brand dishwashers, for a free inspection and repair.
Wash by hand and keep the breaker off
ReversibleUntil the repair, wash dishes by hand and switch the dishwasher's circuit off if you can do so safely. The hazard is a power cord that can overheat.
Book the repair and keep the record
ReversibleUse the JennAir support site linked in the sources to request the repair. Keep the date, the reference number and the technician's name.
Photograph the label and the cord
ReversibleTake a photo of the model label and of the cord at the back, if you can see it safely. It helps the claim. Do not pull the dishwasher out yourself.
Ask about timing and cost
ReversibleThe inspection and repair are free. Ask how soon a technician can come, and whether the dishwasher can stay in place.
Check the other brands' pages if you rent
ReversibleIf the appliance belongs to a landlord, tell them about the recall, since they may need to arrange the repair.
Disconnect the dishwasher if you can reach the plug safely
ReversibleIf the plug is in an accessible outlet and the cord is cool, unplug it. If it is hard-wired, switch off the breaker. Do not pull the unit out.
Look for signs of heat
ReversibleA warm or discolored cord, a burning smell or a tripped breaker are warning signs. If you see them, leave the dishwasher off and call BSH at once.
Keep a copy of the model label
ReversibleA photo of the label with the model and serial speeds up the claim and shows that your unit is among the three listed.
Plan for the repair day
ReversibleClear the area under the counter and leave the dishwasher accessible. The technician may need to pull the unit out, so move items from the cabinet beside it.
Confirm the repair in writing
ReversibleAfter the visit, keep the technician's note and any reference. It shows that the recall work was done and helps if you sell the home.
Tell other users of the kitchen
ReversibleAnyone who runs the dishwasher, including a partner, a lodger or a cleaner, should know that it is not to be used until it has been inspected. Put a note on the door.
Check your home insurance wording
ReversibleIf you rent or own and the dishwasher is part of a fitted kitchen, keep the recall reference with your policy papers in case of a later claim.
Evidence ledger
Sources behind this answer
Official CPSC recall notice 18-013, announced Oct. 20, 2017 — BSH Home Appliances manufactures JennAir-brand dishwashers and issued one notice covering all four of its recalled brands.
JennAir's own support site, operated by BSH Home Appliances, for confirming an affected model and requesting the free repair.
Exact questions
Common questions about “JennAir dishwasher recall — CPSC 18-013”
Why is BSH the contact for a JennAir dishwasher?+
BSH Home Appliances builds the JennAir-brand dishwashers named in the notice.
Is the repair free?+
Yes, the inspection and repair are free.
Is this the same defect as the Bosch dishwashers?+
Yes, the same power-cord defect, across four brands.
What if my model number is different?+
Only the listed models are in the notice.
Are other BSH brands included?+
Bosch, Gaggenau and Thermador are covered on their own notices and pages.
How many JennAir models are listed?+
The three JDB9600 models named above.
Is the JennAir dishwasher hard-wired?+
Check; either way the breaker switches it off.
What if the technician finds damage?+
Ask what BSH will do; the remedy covers inspection and repair.
Can I reinstall the dishwasher myself afterwards?+
Let the technician do it.
What are the three JDB9600 models?+
JDB9600CWS, JDB9600CWP and JDB9600CWX.
Is my JennAir dishwasher the same as a Bosch model?+
BSH makes both, but each brand's models are listed separately.
How do I check the dishwasher?+
Compare the model to the notice.
What is the hazard?+
Overheating power cord.