Ring Stick Up Cam Battery shared users or family members cannot control it

The checks in more detail

If an invite option is missing, you are probably a shared user, not the owner, so ask the owner to send the invitation. In the Ring app, the owner opens the Control Center, chooses Shared Users and enters the person's email address, then the person accepts through the email and signs in to their own Ring account or creates one. If the invitation does not arrive, check the address, the spam folder and whether the person already has a Ring account under a different email; the invitation must go to the email on their account.

An invitation expires, so send a new one. Make sure they install the Ring app and sign in, and that notifications are allowed in the phone's settings. A shared user sees the cameras the owner has allowed, and the owner can limit what they can do, such as viewing history or changing settings. A person who sees nothing may not have been given access to that camera, or may have signed in with the wrong account. Some features need a Ring Protect plan.

Recorded video history and some alerts depend on the owner's plan, and shared users see what the plan provides. Do not share your own login; the shared user feature exists so that each person has their own access and you can remove it later. For a short-term guest, the owner can add them and remove them afterwards. If sharing still fails, remove the user and invite again, update the app and check that the camera is online. Contact Ring support with the account email if invitations never work, and avoid posting screenshots of invitation emails.