Exact model-family answer directory
Ring Stick Up Cam Battery troubleshooting
Ring Stick Up Cam Battery (Stick Up Cam Battery, 3rd generation (the model number is printed on the label behind the mount)): video (from Ring listings and TechHive); battery and weather, and a fix for each symptom below.
- Video (from Ring listings and TechHive)1080p video, a 130-degree diagonal (110 horizontal, 57 vertical) field of view, and 2.4 GHz 802.11 b/g/n Wi-Fi only.
Ring Stick Up Cam Battery shared users or family members cannot control it
Open record Ring · video blurryRing Stick Up Cam Battery video is blurry, dark, frozen or delayed
Open record Ring · factory resetRing Stick Up Cam Battery will not reset or needs to be reset safely
Open record Ring · Wi-FiRing Stick Up Cam Battery will not stay connected to Wi-Fi
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- Stick Up Cam Battery, 3rd generation (the model number is printed on the label behind the mount)
Published specification
What is true of this model and changes how you fix it
- Video1080p HD with Live View — a lower resolution than the 1536p doorbells in the same range, which matters when the same scene is being compared across two Ring devices.
- Field of view130° diagonal, 110° horizontal, 57° vertical. The 57° vertical figure is the important one: it is roughly a third of the 150° vertical view on Ring's Head-to-Toe doorbells, so aiming is far more critical on this camera and a small tilt error loses a large part of the useful scene.
- PowerA Quick-Release Battery Pack with an optional solar panel. The pack is removable, so it can be charged indoors while the camera stays mounted.
- Wi-Fi802.11 b/g/n at 2.4 GHz only.
- SitingRated for indoor and outdoor use with an integrated adjustable mounting base that lets it sit freestanding or mount to a wall. A freestanding camera that has been knocked or nudged is a real and easily missed cause of a view that no longer covers what it used to.
- Operating range−20°C to 50°C, weather resistant.
- Battery and weatherA quick-release battery pack that comes out of the base for USB charging. Operating temperature -5 to 113 degrees F, IPX5 water resistance.
Where these figures were read. en-uk.ring.com/products/stick-up-security-camera-battery ("Stick Up Cam Battery"), Tech Specs
Manufacturer support for this product line. Ring Help — Ring support. Official Ring model setup, power, video, notification and subscription support.
Also read for this model. Micro Center — Ring Stick Up Cam Battery.
Exact questions
Questions that only have an answer for the Ring Stick Up Cam Battery
What is the Stick Up Cam Battery's field of view?+
130° diagonal, 110° horizontal and 57° vertical. The vertical figure is the one that catches people out — it is about a third of the 150° vertical view on Ring's Head-to-Toe doorbells, so this camera has to be aimed far more precisely, and a small tilt costs a large part of the scene.
Why is the picture lower quality than my Ring doorbell?+
It records 1080p where the Head-to-Toe doorbells record 1536p. That is a specification difference rather than a fault, and it is worth knowing before spending time trying to configure the two to match.
Can I charge it without taking the camera down?+
Yes. It uses a Quick-Release Battery Pack, so the pack comes out and the camera stays mounted and aimed. Re-aiming after a charge is one of the quieter causes of 'it stopped detecting' — with a removable pack, that does not arise.
Can the Stick Up Cam Battery be used outside?+
Yes, it is rated for indoor and outdoor use, weather resistant, from −20°C to 50°C. Cold at the bottom of that range reduces usable capacity substantially, so outdoor winter runtime is not comparable to indoor runtime.
Does it support 5 GHz Wi-Fi?+
No — 802.11 b/g/n at 2.4 GHz only. A phone joined to a 5 GHz network cannot hand it credentials during setup, which is the single most common reason setup fails on this camera.
It used to cover the driveway and now it does not.+
Check whether it has been moved. This model has an integrated adjustable base and can sit freestanding, so it is one of the few Ring cameras that can be nudged out of alignment by someone cleaning around it — with no indication in the app that the view has changed.