The Ring Stick Up Cam Battery connects to Wi-Fi to stream video, and when it shows offline, drops out or will not join, the usual causes are signal strength, the router's band and settings, a changed password or the battery, and the Ring app gives the signs. Open the camera in the app, choose Device Health and read the Wi-Fi signal: Ring shows a signal strength in decibels and the network name. A weak or poor reading means the camera is too far from the router, behind walls or surrounded by metal. Move the router closer, or add a Ring Chime Pro, which doubles as a Wi-Fi extender for Ring devices, or a mesh node near the camera, and check the reading again.
The checks in more detail
A camera placed outdoors on an exterior wall suffers from the wall between it and the router, so the node should go near the wall inside. Check the router. The Stick Up Cam Battery works on both 2.4 and 5 GHz networks on recent generations, so make sure the band is on and that the network name is joinable, and avoid special characters in the password during setup. A router with a merged band name can send the camera to the weaker band, so test with a separate name. Reserve an address for the camera and avoid very wide channels. MAC filtering or a guest network with isolation can block it. If you changed your router or Wi-Fi password, the camera needs to be told the new details:
in the app, use Reconnect to Wi-Fi in device settings, or set it up again. The battery affects the radio. A camera with a low battery goes offline more often, so charge it. Make sure the app and the camera are up to date, since Ring fixes connection faults in updates. Restart the camera by removing the battery for a minute. If the camera appears in the app but live view fails, test your upload speed, and consider pausing other uses. Ring's service can have outages, so check Ring's status page.
If the camera will not hold a connection near the router with a full battery, contact Ring with the serial number. The Stick Up Cam Battery sits on a bracket or a stand that can be moved indoors or out,
and it does not have a power-saving state that disconnects it, but a low battery makes the Wi-Fi radio less reliable, so charge the battery before you test the connection. Check the Wi-Fi band the camera uses: the camera joins the 2.4 gigahertz network, and a router that merges its two bands under a single name may confuse set-up, so use the Ring app's set-up flow while your phone is on 2.4 gigahertz. A router set to hide its network name or to filter devices by address can keep the camera off, so check those settings, and a mesh system that steers devices between nodes may drop the camera when it hands over. Move the camera closer to the router during setup, then back to its position.
Differential
Likely causes of “Ring Stick Up Cam Battery will not stay connected to Wi-Fi”, and how to tell them apart
- 1
A weak signal
What separates it A poor reading in device health
How to confirm Add a Chime Pro or node nearer the camera
- 2
A changed router or password
What separates it The camera cannot join
How to confirm Reconnect it to the new network
- 3
A merged band name
What separates it The camera joins the weaker band
How to confirm Use a separate band name
- 4
A low battery
What separates it Frequent dropouts
How to confirm Charge the battery
- 5
A Ring service issue
What separates it Many devices show offline
How to confirm Check Ring's status page
Before you touch a setting
Record this first — changing settings destroys the evidence
- The signal strength reading
- The band and network name
- The battery level
- Whether the router changed
Try in this order
0 of 5 completedAdd a Chime Pro or mesh node
ReversibleNear the camera.
Check the band and name
ReversibleSeparate if needed.
Reconnect to Wi-Fi
ReversibleAfter a router change.
Charge the battery
ReversibleAnd restart the camera.
Contact Ring
ReversibleIf it still drops.
Model-specific
What is true of this model and not of its siblings
- Signal reading
- Device health shows it in decibels.
- Chime Pro
- It doubles as a Wi-Fi extender for Ring devices.
Stop boundary
When this stops being a self-service repair
- !If it will not hold a connection near the router with a full battery, contact Ring with the serial number
- !Check the status page first
- !Add an extender
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Does a Chime Pro help?+
It acts as an extender for Ring devices.
Which band should I use?+
The one with the stronger signal at the camera.
What if I changed my password?+
Reconnect the camera.