Ring's offline article starts with how to tell: the device shows an offline icon over its camera tile, and tapping it shows an error code such as P1-65 with steps; the Device Health section and push, text or email alerts also report it. To reconnect, open the Ring app, tap the menu, Devices, choose the device, tap the Device Health tile and under Network tap Reconnect or Change Network, watching the device's light patterns and audio cues.
The checks in more detail
To improve connectivity, make sure the device is powered with a strong battery if it has one, check that a hardwired device is on the right transformer or power source, move it closer to the router or add a Chime Pro to boost the signal, and try a different 2.4 GHz network instead of 5 GHz. Restart the router and modem by unplugging both for thirty seconds, test your internet speed, and consider a mesh system. Lowering the router firewall setting or using a guest network can help.
More than one router causes problems, so keep one or ask your provider about bridge mode. As a last resort, factory reset the device and set it up again. If a battery doorbell will not turn on after the battery drains, charge it for thirty minutes on a USB wall charger, and if that fails hold the front doorbell button while resetting for thirty seconds with no charger connected.
A pattern helps: note whether the device drops at the same time each day, since a nightly router restart, a neighbor's network or a scheduled job on your network is a common hidden cause. If the device drops only when the doorbell rings or motion occurs, the power supply may be sagging under load, which points at the transformer or the battery. Keep a short log of when the device went offline and what else changed that day, such as a router update, a new device or a power cut, because that single fact usually names the cause before any setting does.
Differential
Likely causes of “Ring doorbells and security cameras is offline or unavailable”, and how to tell them apart
- 1
A weak wifi signal
What separates it The device drops offline often and Device Health shows a low signal strength reading
How to confirm Move the router closer to the device, or add a Ring Chime Pro to boost the signal at the door
- 2
A drained battery
What separates it The device will not turn on at all because its battery has been completely drained
How to confirm Charge the battery for about thirty minutes, then reset the device and check it comes back online
- 3
Insufficient wired power
What separates it The wired doorbell is offline because the transformer does not supply enough power to the doorbell
How to confirm Check the transformer and the wiring, and make sure the voltage is within the range the doorbell needs
- 4
A router or network change
What separates it The device went offline right after a change to the router or to the wifi network
How to confirm Reconnect the device in the app, or use the Change Network option to join the new network
- 5
Two routers on one network
What separates it The device drops off at random because two routers are running on the same home network
How to confirm Keep to one router on the network, or put the extra router into bridge mode
Before you touch a setting
Record this first — changing settings destroys the evidence
- The error code, such as P1-65
- The signal strength reading shown in Device Health for the device
- The state of the battery, or the wiring, at the device
- Any recent changes made to the router or the wifi network
Try in this order
0 of 7 completedRead the offline icon
ReversibleRead the offline icon on the camera tile in the app, and note the error code that it shows.
Reconnect the device
ReversibleReconnect the device through Device Health and the Network option, choosing your wifi and entering the password.
Check power
ReversibleCheck the power, meaning the charge in the battery, or the transformer and wiring for a wired doorbell.
Move closer or add a Chime Pro
ReversibleMove the device closer to the router, or add a Chime Pro, to improve the signal at the device.
Restart router and modem
ReversibleRestart the router and the modem by unplugging them for thirty seconds, then wait for them to reconnect.
Try 2.4 GHz or a guest network
ReversibleTry the 2.4 GHz band or a guest network, or lower the router's firewall, if the device keeps dropping.
Factory reset and set up again
ReversibleFactory reset the device and set it up again, but only as a last resort after the earlier steps.
Model-specific
What is true of this model and not of its siblings
- Battery
- Battery doorbells and cameras go offline when the battery is low.
- Wired
- Wired doorbells need enough transformer voltage.
- Hardwired power and the Pro 2
- The Video Doorbell Pro 2 runs from low-voltage doorbell wiring, and a transformer that is too weak or a chime kit that is missing causes it to drop offline and restart. Ring's guidance is a transformer of the voltage and VA the manual lists. Check the power in the app's Device Health, where a low-power warning appears.
- Wi-Fi at the front door
- A doorbell on a brick or stone wall may have a weak signal, and Device Health shows the signal strength in dBm. If it is poor, add a Ring Chime Pro or a Wi-Fi extender near the door, or move the router's channel off a crowded one. Restart the doorbell by pressing its reset button for the time the manual says.
- Hardwired offline checks
- The Doorbell Pro 2 is hardwired, so an offline doorbell may have a power fault. Check the transformer rating and the breaker, and see whether the doorbell restarts when the chime rings. Compare the signal in Device Health with the router's distance.
- When to reset
- If the Wi-Fi is fine and the doorbell stays offline, switch off the breaker briefly, power it up, then hold the setup button for twenty seconds and set it up again. Contact Ring if it still will not connect.
- Other models this page answers
- These steps also fit models Video Doorbell Wired, Stick Up Cam Battery, Spotlight Cam Pro, Floodlight Cam Wired Pro, Indoor Cam (2nd Gen).
Stop boundary
When this stops being a self-service repair
- !If the device stays offline after a reset and setup, contact Ring support
- !If every device drops, check the router and provider
- !If a wired doorbell drops, have the transformer checked
Evidence ledger
Sources behind this answer
Reconnect steps, 2.4 GHz, power and reset.
Power cycle and factory reset.
Setup checklist.
Speed and signal.
The company and its products.
Exact questions
Common questions
How do I see why it is offline?+
Tap the offline icon on the device's tile in the app, and it shows an error code with steps to follow.
Should I use 2.4 GHz?+
Try the 2.4 GHz band if the 5 GHz band keeps dropping, because it reaches further through walls.
What does a Chime Pro do?+
A Chime Pro plugs into a socket and boosts the wifi signal reaching the Ring devices near it.
How long should I restart the router?+
Unplug the router and the modem for about thirty seconds before you plug them back in.
Can two routers cause drops?+
Yes, two routers on one network can cause random drops, so keep one or use bridge mode on the other.
What if a drained doorbell will not start?+
Charge it for about thirty minutes, then reset it, and it should then start up again.
Does a factory reset delete videos?+
No, a factory reset deletes only the settings, and the videos saved in the cloud stay on your account.
Does the Video Doorbell Pro 2 need a subscription?+
Live view and alerts work without one, but saved recordings and Smart Alerts need a Ring Protect plan on the account.
Which wifi bands does the doorbell use?+
Most current Ring doorbells support both 2.4 GHz and 5 GHz networks, so choose the band with the stronger signal at the door.
What does the Device Health tile show for the doorbell?+
It shows the doorbell's signal strength, network, power and firmware status, which is the first place to look when it misbehaves.
Where is the doorbell's model number?+
It is on the device label, often behind the mounting plate or under the battery, and it helps support identify your model.
Why does my Ring Pro 2 show offline at night?+
Network load, a router that reboots on a schedule or a transformer that sags when the chime rings can all cause it.
Why does my hardwired doorbell go offline?+
Power or Wi-Fi; check the transformer and signal.
How do I power cycle it?+
Turn the breaker off and on.