Ring doorbells and security cameras troubleshooting

Published specification

What is true of this model and changes how you fix it

• Video
  1536p Head-to-Toe HD video with color night vision and Advanced Pre-Roll. The vertical framing is the reason this model is chosen for parcels left on the step, and it is also why a mount angled for a conventional doorbell wastes most of the frame.
• Field of view
  150° horizontal and 150° vertical. The vertical figure is unusually large and matters when zones are drawn: a zone sized for a 57°-vertical camera covers a fraction of what this one sees.
• Motion detection
  3D Motion Detection with customizable motion zones — a radar-assisted range measurement rather than pixel-change analysis alone. That is why this model's detection behaves differently from Ring's battery cameras for a subject approaching head-on.
• Power
  Hardwired, either through the included DIN Rail Transformer (24V DC, 0.42A, 10W) or an existing doorbell system at 16–24V AC, 10–40 VA, 50/60Hz. Ring states explicitly that halogen and garden-lighting transformers must not be used, and that third-party DC supplies must not be used.
• Wi-Fi
  802.11 b/g/n/ac at 2.4 GHz AND 5.0 GHz, with 5 GHz support limited to channels 100 and above. This model is dual-band — the usual 2.4-GHz-only advice for smart-home hardware does not apply to it, and a router whose 5 GHz radio sits below channel 100 will not offer it a usable 5 GHz network.
• Bandwidth
  Ring recommends a minimum upload speed of 2 Mbps per device. Video that is soft or stuttering on a connection below that is behaving as specified rather than failing.
• Operating range
  −20.5°C to 48.5°C, weather resistant. Behavior outside that range is outside specification, which matters when a fault is seasonal.
• 3D Motion Detection
  3D Motion Detection with Bird's Eye View, which maps where a visitor walked.
• Power
  Hardwired to a standard doorbell system, or through a Ring plug-in adapter or hardwired transformer (both sold separately) rated 16-24 VAC or 24 VDC at 10 to 40 VA, 50/60 Hz.
• Wi-Fi
  802.11 b/g/n on both the 2.4 GHz and 5.0 GHz bands.
• Size
  4.49 x 1.9 x 0.87 in (114 x 49 x 22 mm).

Where these figures were read. en-uk.ring.com — the maker's page for this model: ("Wired Video Doorbell Pro — formerly Video Doorbell Pro 2 Hardwired"), Tech Specs; checked 2026-09-19, the page has since been removed, so the figures could not be re-read

Manufacturer support for this product line. Ring Help — Ring support. Official Ring model setup, power, video, notification and subscription support.

Also read for this model. Ring — Wired Doorbell Pro.