On a Ring Video Doorbell Pro 2, only the account owner can add people. In the Ring app open the menu, choose Control Center (or Account), then Users, and invite someone by email. A Shared User can see events and live view and respond to motion alerts and, depending on the permission level chosen, change some settings, while a Guest User is limited to specific actions such as arming a Ring Alarm or unlocking a lock with an assigned code. The invited person has to accept through the email and sign in to their own Ring login, and access can take a few minutes to show up.
If the person has not received the invitation, check spam and the exact email, and ask whether they already use another address with Ring.
Differential
Likely causes of “Ring doorbells and security cameras shared users or family members cannot control it”, and how to tell them apart
- 1
The invitation was not accepted
What separates it The person is not listed as a user
How to confirm Resend the invitation and ask them to check spam
- 2
The wrong email address
What separates it They have a Ring account under another address
How to confirm Invite the email they actually use for Ring
- 3
A permission level that is too low
What separates it Controls are missing for them
How to confirm Raise their permission level in Users
- 4
Sync delay
What separates it Access has not appeared yet
How to confirm Wait a few minutes and reopen the app
- 5
A reset device
What separates it Shared access disappeared after a reset
How to confirm Add the users again
Before you touch a setting
Record this first — changing settings destroys the evidence
- The email invited and whether it was accepted
- The permission level given
- Whether the device was reset
Try in this order
0 of 5 completedOpen Users
ReversibleIn the Ring app, go to Control Center, Users or the menu, Account, Users.
Invite the person
ReversibleEnter their email and choose a permission level.
Have them accept
ReversibleThey accept in the email and sign in to Ring.
Wait for sync
ReversibleAllow a few minutes for access to show.
Adjust the level
ReversibleChange the permission level if controls are missing.
Model-specific
What is true of this model and not of its siblings
- Owner only
- Only the owner can update firmware or change the network on the doorbell.
- Pro 2
- The Video Doorbell Pro 2 is a wired doorbell with Wi-Fi, so network changes are an owner task.
Stop boundary
When this stops being a self-service repair
- !If the invitation never arrives, contact Ring with the owner's account email
Evidence ledger
Sources behind this answer
Permission levels.
Alerts, Focus mode and reinstalling the app.
Firmware updates.
What needs a plan.
The company and its products.
Exact questions
Common questions
Is a subscription needed for Shared Users on a Ring doorbell?+
No. Adding Shared Users does not need a subscription, though some features such as recorded video do.
What can a Guest User do?+
Guest Users are for Ring Alarm and locks: they can arm or disarm with a code, and are not a general account for doorbell settings.
Why can't my family member change the doorbell's Wi-Fi?+
Only the owner can change the network and firmware; Shared Users cannot.
How do I remove someone from a Ring account?+
Open Users in the app, choose the person and remove them. Their access ends.
Can I limit what a shared user sees?+
Permission levels control which devices and features a person can use.
Can two people share one Ring account with the same login?+
It is better to use Shared Users so each person has their own login and you can control access.
Why can't a shared user see recordings?+
Recording needs a subscription on the owner's account, and shared users see what the plan and permissions allow.
How do I check who has access to my Ring doorbell?+
Open Users in the app to see everyone with access and their level.