Ring updates the Video Doorbell Pro 2's firmware automatically when the doorbell has power and a good Wi-Fi connection, and you cannot update it by hand. The Ring app shows the firmware version under Device Health, and a doorbell that is stuck on an old version is usually offline, has weak Wi-Fi or lost power during an update. Check Device Health for the Wi-Fi signal, look at the app for a firmware message and make sure the doorbell is powered by the correct transformer. If the doorbell is stuck, restart it by pressing and holding its setup button, check the network and wait; an update takes a few minutes and the light ring shows progress. Persistent failure needs Ring support.
Differential
Likely causes of “Ring doorbells and security cameras firmware update is stuck or failed”, and how to tell them apart
- 1
Weak Wi-Fi
What separates it Firmware does not download
How to confirm Improve the signal at the door
- 2
Power problems
What separates it The doorbell restarts during update
How to confirm Check the transformer and wiring
- 3
The doorbell is offline
What separates it Device Health shows offline
How to confirm Reconnect it to Wi-Fi
- 4
An update in progress
What separates it The ring is spinning
How to confirm Wait a few minutes
- 5
A fault
What separates it Update fails repeatedly
How to confirm Contact Ring
Before you touch a setting
Record this first — changing settings destroys the evidence
- The firmware version in Device Health
- The Wi-Fi signal
- The light ring pattern
Try in this order
0 of 8 completedOpen Device Health
ReversibleIn the Ring app, check firmware and the Wi-Fi signal.
Improve Wi-Fi
ReversibleMove the router or add an extender.
Check power
ReversibleMake sure the transformer meets Ring's requirements.
Restart the doorbell
ReversiblePress the setup button as the app directs.
Wait
ReversibleAllow time for the update.
Check the transformer rating
ReversibleThe Pro 2 needs a transformer of 16 to 24 volts AC and at least 30 VA, or it restarts while it downloads firmware, and each restart makes the app show the old version again.
Look at the light ring
ReversibleA white ring that spins means the doorbell is working on an update, so leave it alone until it stops and goes dark.
Compare the version a day later
ReversibleOpen Device Health the next day; many doorbells finish an update overnight when the home network is quiet.
Model-specific
What is true of this model and not of its siblings
- Automatic
- Ring updates automatically, so there is no manual update button.
- Power matters more than Wi-Fi
- On the Pro 2 a marginal transformer is the most common reason an update loops, because a brown-out interrupts the download and the doorbell starts again from the beginning.
- No manual update
- Ring does not offer a button to force the update, so do not waste time looking for one in the app settings.
- Other models this page answers
- These steps also fit the Video Doorbell Wired, Stick Up Cam Battery, Spotlight Cam Pro, Floodlight Cam Wired Pro.
Stop boundary
When this stops being a self-service repair
- !If the update never completes after a restart, contact Ring
Evidence ledger
Sources behind this answer
Firmware updates.
Reconnect steps, 2.4 GHz, power and reset.
Power cycle and factory reset.
Setup checklist.
The company and its products.
Exact questions
Common questions
Can I force a Ring firmware update?+
No. Ring pushes updates automatically when the doorbell is online and powered.
How do I find the firmware version?+
Open Device Health in the Ring app.
What does the spinning light ring mean?+
The doorbell is working, possibly updating. Wait for it to finish.
Why is my doorbell stuck on an old version?+
It may be offline or have weak Wi-Fi. Check Device Health.
Does an update reset my settings?+
No, settings are kept.
How long does a Ring firmware update take?+
A few minutes on a good connection, longer on a weak one; the doorbell keeps working for visitors, but live view may pause.
Why does the version stay the same after a restart?+
The doorbell may be offline, low on power or waiting for its turn, so check Device Health for the signal and the power reading.
Do I need to be home for an update?+
No, the doorbell updates by itself when it is online, but staying near it makes a restart easier if one is needed.