Direct answer
Volume may use infrared while navigation uses Bluetooth, Wi-Fi Direct or a device-specific radio. Working volume therefore does not prove the remote is paired.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleStand near the player and test Home, arrows and voice while watching for a remote-status light.
Run the smallest isolation test
ReversibleReplace/charge batteries, restart the player, then use the manufacturer’s pairing sequence rather than TV remote setup.
Correct only the proven cause
ReversiblePair the navigation radio and separately configure TV power/volume only after directional keys work.
Verify before changing anything else
ReversibleRestart the player once and confirm both navigation and volume still respond.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Stand near the player and test Home, arrows and voice while watching for a remote-status light.
What is the safest isolation test?+
Replace/charge batteries, restart the player, then use the manufacturer’s pairing sequence rather than TV remote setup.
When should I stop troubleshooting?+
Replace or service a remote with liquid damage, heat or battery corrosion.
Answer for the exact device and software version shown above.