Manufacturer and model directory
Samsung tv model troubleshooting
Samsung tv troubleshooting covers 10 model families: Samsung TV line (Neo QLED, Crystal UHD and The Frame), QN95D Neo QLED 4K TV, QN900D Neo QLED 8K TV, S90D OLED TV, The Frame LS03D TV, QN90C Neo QLED 4K TV and 4 more. Choose the complete Samsung model family before opening a fix, and read the model number off your label first.
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24 complete records in this directorySamsung CU8000 Crystal UHD TV ARC or eARC soundbar audio is not working
Open record Samsung · no pictureSamsung CU8000 Crystal UHD TV has sound but no picture
Open record Samsung · restartingSamsung CU8000 Crystal UHD TV keeps restarting or will not stay on
Open record Samsung · BluetoothSamsung CU8000 Crystal UHD TV will not pair with Bluetooth headphones or speakers
Open record Samsung · game modeSamsung QN900D Neo QLED 8K TV game mode, 120 Hz or VRR is not working
Open record Samsung · no soundSamsung QN90B Neo QLED TV has picture but no sound
Open record Samsung · no pictureSamsung QN90C Neo QLED 4K TV has sound but no picture
Open record Samsung · flickerSamsung QN95D Neo QLED 4K TV screen flickers, flashes or goes black intermittently
Open record Samsung · HDMI no signalSamsung S90C OLED TV shows no signal on HDMI
Open record Samsung · apps not workingSamsung S90D OLED TV apps will not open, update or install
Open record Samsung · no soundSamsung S90D OLED TV has picture but no sound
Open record Samsung · restartingSamsung S95C OLED TV keeps restarting or will not stay on
Open record Samsung · eARCSamsung The Frame LS03D TV ARC or eARC soundbar audio is not working
Open record Samsung · apps not workingSamsung TV line (Neo QLED, Crystal UHD and The Frame) apps will not open, update or install
Open record Samsung · antennaSamsung TV line (Neo QLED, Crystal UHD and The Frame) cannot find antenna channels
Open record Samsung · colors wrongSamsung TV line (Neo QLED, Crystal UHD and The Frame) colors look wrong, washed out or tinted
Open record Samsung · game modeSamsung TV line (Neo QLED, Crystal UHD and The Frame) game mode, 120 Hz or VRR is not working
Open record Samsung · no soundSamsung TV line (Neo QLED, Crystal UHD and The Frame) has picture but no sound
Open record Samsung · no pictureSamsung TV line (Neo QLED, Crystal UHD and The Frame) has sound but no picture
Open record Samsung · too darkSamsung TV line (Neo QLED, Crystal UHD and The Frame) picture is too dark or keeps dimming
Open record Samsung · remote not workingSamsung TV line (Neo QLED, Crystal UHD and The Frame) remote will not control the TV
Open record Samsung · flickerSamsung TV line (Neo QLED, Crystal UHD and The Frame) screen flickers, flashes or goes black intermittently
Open record Samsung · Wi-FiSamsung TV line (Neo QLED, Crystal UHD and The Frame) will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · BluetoothSamsung TV line (Neo QLED, Crystal UHD and The Frame) will not pair with Bluetooth headphones or speakers
Open recordFind your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Samsung answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| Samsung TV line (Neo QLED, Crystal UHD and The Frame) | QN90D (QN43/50/55/65/75/85QN90D*), with the other Samsung QN, Q, S, CU and Frame models in the model notes; also Q80C QLED TV (QN50/55/65/75/85/98Q80C*); Q90T QLED TV (QN55/65/75/85Q90T*); S95D OLED TV (QN55/65/77S95D*) | 14 researched |
| QN95D Neo QLED 4K TV | QN55/65/75/85QN95D* | 4 researched |
| QN900D Neo QLED 8K TV | QN65/75/85QN900D* | 4 researched |
| S90D OLED TV | QN42/48/55/65/77/83S90D* | 3 researched |
| The Frame LS03D TV | QN43/50/55/65/75/85LS03D* | 3 researched |
| QN90C Neo QLED 4K TV | QN43/50/55/65/75/85QN90C* | 2 researched |
| S95C OLED TV | QN55/65/77S95C* | 3 researched |
| S90C OLED TV | QN55/65/77/83S90C* | 3 researched |
| CU8000 Crystal UHD TV | UN43/50/55/65/75/85CU8000* | 3 researched |
| QN90B Neo QLED TV | QN43/50/55/65/75/85QN90B* | 2 researched |
Samsung TVs: picture, sound, apps and remote
Samsung's televisions run Tizen and range from the Crystal UHD CU8000 to the Neo QLED QN90D and QN95D and the QD-OLED S90D. Owners report a picture that looks wrong, flicker, no sound through a soundbar, apps that crash, a remote that does not respond and a TV that restarts. The model pages give the checks for each set.
For picture problems, check the picture mode and the setting for HDR, then run Picture Test in Support. For sound, use the eARC port and match the audio format. For apps, update the TV and clear the app's cache. For the remote, replace batteries or charge the Solar Cell, and re-pair it. For restarts, check the power cord and update the software.
The model and serial are on a label at the back. Samsung's support asks for both and for the software version in Settings, Support, About. SmartThings links the TV with other devices.
How do I run a picture test on a Samsung TV?
Open Settings, Support, Device Care, Self Diagnosis, then Picture Test.
Why does my TV restart?
Check the power supply and update the software.