Manufacturer and model directory
Sony tv model troubleshooting
Choose the complete Sony model family before opening a fix. Model patterns are shown on every page, and unsupported code meanings are not copied between platforms.
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208 complete records in this directorySony A80L OLED TV apps will not open, update or install
Sony A80L OLED TV apps will not open, update or install: one app, all apps, storage, account/region and service status produce different corrections. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · eARCSony A80L OLED TV ARC or eARC soundbar audio is not working
Sony A80L OLED TV ARC or eARC soundbar audio is not working: correct labeled ports, matching CEC/eARC controls, output format and direct-chain testing matter. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · antennaSony A80L OLED TV cannot find antenna channels
Sony A80L OLED TV cannot find antenna channels: antenna input/region, coax path, signal and a fresh channel scan should be verified. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · colors wrongSony A80L OLED TV colors look wrong, washed out or tinted
Sony A80L OLED TV colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · game modeSony A80L OLED TV game mode, 120 Hz or VRR is not working
Sony A80L OLED TV game mode, 120 Hz or VRR is not working: console/game support, HDMI port bandwidth, cable, input mode and format must all align. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · no soundSony A80L OLED TV has picture but no sound
Sony A80L OLED TV has picture but no sound: output selection, mute/volume, format and the external audio path should be isolated. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · no pictureSony A80L OLED TV has sound but no picture
Sony A80L OLED TV has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · restartingSony A80L OLED TV keeps restarting or will not stay on
Sony A80L OLED TV keeps restarting or will not stay on: outlet, external devices, sleep/timer/CEC and internal power protection should be isolated. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · too darkSony A80L OLED TV picture is too dark or keeps dimming
Sony A80L OLED TV picture is too dark or keeps dimming: ambient/power saving, HDR mode, content mastering and panel behavior should be separated. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · remote not workingSony A80L OLED TV remote will not control the TV
Sony A80L OLED TV remote will not control the TV: infrared power/volume and Bluetooth/RF navigation may be separate paths. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · flickerSony A80L OLED TV screen flickers, flashes or goes black intermittently
Sony A80L OLED TV screen flickers, flashes or goes black intermittently: trigger, source, cable, refresh/HDR/VRR and built-in menu behavior identify the fault. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · HDMI no signalSony A80L OLED TV shows no signal on HDMI
Sony A80L OLED TV shows no signal on HDMI: input selection, source output, cable, port and handshake should be tested in a direct minimal chain. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · firmwareSony A80L OLED TV software update will not install
Sony A80L OLED TV software update will not install: exact model/region, free storage, network and stable power are required. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · AirPlaySony A80L OLED TV will not AirPlay, Cast or screen mirror
Sony A80L OLED TV will not AirPlay, Cast or screen mirror: protocol support, same-network discovery, guest isolation and protected-content restrictions should be separated. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · Wi-FiSony A80L OLED TV will not connect to Wi-Fi or keeps disconnecting
Sony A80L OLED TV will not connect to Wi-Fi or keeps disconnecting: tV radio versus router band/security/signal and provider service should be separated. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · BluetoothSony A80L OLED TV will not pair with Bluetooth headphones or speakers
Sony A80L OLED TV will not pair with Bluetooth headphones or speakers: tV eligibility, competing hosts, pairing mode, distance and audio-output support should be isolated. Scoped to XR-55/65/77/83A80L, with the model boundary and safe stop points made explicit.
Open record Sony · apps not workingSony A90J OLED TV apps will not open, update or install
Sony A90J OLED TV apps will not open, update or install: one app, all apps, storage, account/region and service status produce different corrections. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · eARCSony A90J OLED TV ARC or eARC soundbar audio is not working
Sony A90J OLED TV ARC or eARC soundbar audio is not working: correct labeled ports, matching CEC/eARC controls, output format and direct-chain testing matter. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · antennaSony A90J OLED TV cannot find antenna channels
Sony A90J OLED TV cannot find antenna channels: antenna input/region, coax path, signal and a fresh channel scan should be verified. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · colors wrongSony A90J OLED TV colors look wrong, washed out or tinted
Sony A90J OLED TV colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · game modeSony A90J OLED TV game mode, 120 Hz or VRR is not working
Sony A90J OLED TV game mode, 120 Hz or VRR is not working: console/game support, HDMI port bandwidth, cable, input mode and format must all align. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · no soundSony A90J OLED TV has picture but no sound
Sony A90J OLED TV has picture but no sound: output selection, mute/volume, format and the external audio path should be isolated. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · no pictureSony A90J OLED TV has sound but no picture
Sony A90J OLED TV has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · restartingSony A90J OLED TV keeps restarting or will not stay on
Sony A90J OLED TV keeps restarting or will not stay on: outlet, external devices, sleep/timer/CEC and internal power protection should be isolated. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · too darkSony A90J OLED TV picture is too dark or keeps dimming
Sony A90J OLED TV picture is too dark or keeps dimming: ambient/power saving, HDR mode, content mastering and panel behavior should be separated. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · remote not workingSony A90J OLED TV remote will not control the TV
Sony A90J OLED TV remote will not control the TV: infrared power/volume and Bluetooth/RF navigation may be separate paths. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · flickerSony A90J OLED TV screen flickers, flashes or goes black intermittently
Sony A90J OLED TV screen flickers, flashes or goes black intermittently: trigger, source, cable, refresh/HDR/VRR and built-in menu behavior identify the fault. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · HDMI no signalSony A90J OLED TV shows no signal on HDMI
Sony A90J OLED TV shows no signal on HDMI: input selection, source output, cable, port and handshake should be tested in a direct minimal chain. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · firmwareSony A90J OLED TV software update will not install
Sony A90J OLED TV software update will not install: exact model/region, free storage, network and stable power are required. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · AirPlaySony A90J OLED TV will not AirPlay, Cast or screen mirror
Sony A90J OLED TV will not AirPlay, Cast or screen mirror: protocol support, same-network discovery, guest isolation and protected-content restrictions should be separated. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · Wi-FiSony A90J OLED TV will not connect to Wi-Fi or keeps disconnecting
Sony A90J OLED TV will not connect to Wi-Fi or keeps disconnecting: tV radio versus router band/security/signal and provider service should be separated. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · BluetoothSony A90J OLED TV will not pair with Bluetooth headphones or speakers
Sony A90J OLED TV will not pair with Bluetooth headphones or speakers: tV eligibility, competing hosts, pairing mode, distance and audio-output support should be isolated. Scoped to XR-55/65/83A90J, with the model boundary and safe stop points made explicit.
Open record Sony · apps not workingSony A95L QD-OLED TV apps will not open, update or install
Sony A95L QD-OLED TV apps will not open, update or install: one app, all apps, storage, account/region and service status produce different corrections. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · eARCSony A95L QD-OLED TV ARC or eARC soundbar audio is not working
Sony A95L QD-OLED TV ARC or eARC soundbar audio is not working: correct labeled ports, matching CEC/eARC controls, output format and direct-chain testing matter. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · antennaSony A95L QD-OLED TV cannot find antenna channels
Sony A95L QD-OLED TV cannot find antenna channels: antenna input/region, coax path, signal and a fresh channel scan should be verified. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · colors wrongSony A95L QD-OLED TV colors look wrong, washed out or tinted
Sony A95L QD-OLED TV colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · game modeSony A95L QD-OLED TV game mode, 120 Hz or VRR is not working
Sony A95L QD-OLED TV game mode, 120 Hz or VRR is not working: console/game support, HDMI port bandwidth, cable, input mode and format must all align. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · no soundSony A95L QD-OLED TV has picture but no sound
Sony A95L QD-OLED TV has picture but no sound: output selection, mute/volume, format and the external audio path should be isolated. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · no pictureSony A95L QD-OLED TV has sound but no picture
Sony A95L QD-OLED TV has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · restartingSony A95L QD-OLED TV keeps restarting or will not stay on
Sony A95L QD-OLED TV keeps restarting or will not stay on: outlet, external devices, sleep/timer/CEC and internal power protection should be isolated. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · too darkSony A95L QD-OLED TV picture is too dark or keeps dimming
Sony A95L QD-OLED TV picture is too dark or keeps dimming: ambient/power saving, HDR mode, content mastering and panel behavior should be separated. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · remote not workingSony A95L QD-OLED TV remote will not control the TV
Sony A95L QD-OLED TV remote will not control the TV: infrared power/volume and Bluetooth/RF navigation may be separate paths. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · flickerSony A95L QD-OLED TV screen flickers, flashes or goes black intermittently
Sony A95L QD-OLED TV screen flickers, flashes or goes black intermittently: trigger, source, cable, refresh/HDR/VRR and built-in menu behavior identify the fault. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · HDMI no signalSony A95L QD-OLED TV shows no signal on HDMI
Sony A95L QD-OLED TV shows no signal on HDMI: input selection, source output, cable, port and handshake should be tested in a direct minimal chain. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · firmwareSony A95L QD-OLED TV software update will not install
Sony A95L QD-OLED TV software update will not install: exact model/region, free storage, network and stable power are required. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · AirPlaySony A95L QD-OLED TV will not AirPlay, Cast or screen mirror
Sony A95L QD-OLED TV will not AirPlay, Cast or screen mirror: protocol support, same-network discovery, guest isolation and protected-content restrictions should be separated. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · Wi-FiSony A95L QD-OLED TV will not connect to Wi-Fi or keeps disconnecting
Sony A95L QD-OLED TV will not connect to Wi-Fi or keeps disconnecting: tV radio versus router band/security/signal and provider service should be separated. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · BluetoothSony A95L QD-OLED TV will not pair with Bluetooth headphones or speakers
Sony A95L QD-OLED TV will not pair with Bluetooth headphones or speakers: tV eligibility, competing hosts, pairing mode, distance and audio-output support should be isolated. Scoped to XR-55/65/77A95L, with the model boundary and safe stop points made explicit.
Open record Sony · apps not workingSony BRAVIA 2 II LED TV apps will not open, update or install
Sony BRAVIA 2 II LED TV apps will not open, update or install: one app, all apps, storage, account/region and service status produce different corrections. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · eARCSony BRAVIA 2 II LED TV ARC or eARC soundbar audio is not working
Sony BRAVIA 2 II LED TV ARC or eARC soundbar audio is not working: correct labeled ports, matching CEC/eARC controls, output format and direct-chain testing matter. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · antennaSony BRAVIA 2 II LED TV cannot find antenna channels
Sony BRAVIA 2 II LED TV cannot find antenna channels: antenna input/region, coax path, signal and a fresh channel scan should be verified. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · colors wrongSony BRAVIA 2 II LED TV colors look wrong, washed out or tinted
Sony BRAVIA 2 II LED TV colors look wrong, washed out or tinted: source format, HDMI range, picture mode, white balance and panel uniformity should be separated. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · game modeSony BRAVIA 2 II LED TV game mode, 120 Hz or VRR is not working
Sony BRAVIA 2 II LED TV game mode, 120 Hz or VRR is not working: console/game support, HDMI port bandwidth, cable, input mode and format must all align. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · no soundSony BRAVIA 2 II LED TV has picture but no sound
Sony BRAVIA 2 II LED TV has picture but no sound: output selection, mute/volume, format and the external audio path should be isolated. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · no pictureSony BRAVIA 2 II LED TV has sound but no picture
Sony BRAVIA 2 II LED TV has sound but no picture: built-in menus versus every external input separates panel/backlight faults from HDMI/source problems. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · restartingSony BRAVIA 2 II LED TV keeps restarting or will not stay on
Sony BRAVIA 2 II LED TV keeps restarting or will not stay on: outlet, external devices, sleep/timer/CEC and internal power protection should be isolated. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · too darkSony BRAVIA 2 II LED TV picture is too dark or keeps dimming
Sony BRAVIA 2 II LED TV picture is too dark or keeps dimming: ambient/power saving, HDR mode, content mastering and panel behavior should be separated. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · remote not workingSony BRAVIA 2 II LED TV remote will not control the TV
Sony BRAVIA 2 II LED TV remote will not control the TV: infrared power/volume and Bluetooth/RF navigation may be separate paths. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · flickerSony BRAVIA 2 II LED TV screen flickers, flashes or goes black intermittently
Sony BRAVIA 2 II LED TV screen flickers, flashes or goes black intermittently: trigger, source, cable, refresh/HDR/VRR and built-in menu behavior identify the fault. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open record Sony · HDMI no signalSony BRAVIA 2 II LED TV shows no signal on HDMI
Sony BRAVIA 2 II LED TV shows no signal on HDMI: input selection, source output, cable, port and handshake should be tested in a direct minimal chain. Scoped to K-43/50/55/65/75S20M2, with the model boundary and safe stop points made explicit.
Open recordProduct lines
How the 13 Sony families here actually differ
These are not marketing tiers. Each group below behaves differently under diagnosis, which is why a procedure written for one does not transfer to another, and it is the first thing to settle before following any fix.
Sony BRAVIA TV; Google TV/Android TV version, XR processor, panel and HDMI 2.1 ports vary.
- BRAVIA 9 Mini LED TV K-65/75/85XR90
- BRAVIA 8 OLED TV K-55/65/77XR80
- BRAVIA 7 Mini LED TV K-55/65/75/85XR70
- A95L QD-OLED TV XR-55/65/77A95L
- A80L OLED TV XR-55/65/77/83A80L
- X95L Mini LED TV XR-65/75/85X95L
- X90L Full Array LED TV XR-55/65/75/85/98X90L
- X85K 4K TV KD-43/50/55/65/75/85X85K
- A90J OLED TV XR-55/65/83A90J
- X900H 4K TV XBR-55/65/75/85X900H
2025 Sony BRAVIA; Google TV release, panel, processor and HDMI 2.1 port allocation vary by size/model.
- BRAVIA 8 II QD-OLED TV K-55/65XR80M2
- BRAVIA 5 Mini LED TV K-55/65/75/85/98XR50
- BRAVIA 2 II LED TV K-43/50/55/65/75S20M2
Find your model
Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. Sony answers here are scoped to these patterns, and a model outside them is deliberately not claimed rather than covered by a page that guesses.
| Family | Model numbers | Published specs |
|---|---|---|
| BRAVIA 9 Mini LED TV | K-65/75/85XR90 | 4 researched |
| BRAVIA 8 OLED TV | K-55/65/77XR80 | 4 researched |
| BRAVIA 7 Mini LED TV | K-55/65/75/85XR70 | 4 researched |
| A95L QD-OLED TV | XR-55/65/77A95L | 4 researched |
| A80L OLED TV | XR-55/65/77/83A80L | 4 researched |
| X95L Mini LED TV | XR-65/75/85X95L | 4 researched |
| X90L Full Array LED TV | XR-55/65/75/85/98X90L | 4 researched |
| X85K 4K TV | KD-43/50/55/65/75/85X85K | 4 researched |
| A90J OLED TV | XR-55/65/83A90J | 4 researched |
| X900H 4K TV | XBR-55/65/75/85X900H | 4 researched |
| BRAVIA 8 II QD-OLED TV | K-55/65XR80M2 | 4 researched |
| BRAVIA 5 Mini LED TV | K-55/65/75/85/98XR50 | 4 researched |
| BRAVIA 2 II LED TV | K-43/50/55/65/75S20M2 | 3 researched |
Structured depth, not empty permutations
Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.
Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.
See the publication gate