Exact model-family answer directory

Sony BRAVIA 8 II QD-OLED TV troubleshooting

Choose the symptom actually shown by K-55/65XR80M2. 2025 Sony BRAVIA; Google TV release, panel, processor and HDMI 2.1 port allocation vary by size/model. Error codes remain separate records because the same characters can mean different things on another platform.

no pictureno soundHDMI no signalWi-Fiapps not workingremote not working

Reviewed records

16 exact answers

Not sure where the fault is?

Sony · apps not working

Sony BRAVIA 8 II QD-OLED TV apps will not open, update or install

For the Sony BRAVIA 8 II QD-OLED TV, one app, all apps, storage, account/region and service status produce different corrections.

Open record Sony · eARC

Sony BRAVIA 8 II QD-OLED TV ARC or eARC soundbar audio is not working

For the Sony BRAVIA 8 II QD-OLED TV, correct labeled ports, matching CEC/eARC controls, output format and direct-chain testing matter.

Open record Sony · antenna

Sony BRAVIA 8 II QD-OLED TV cannot find antenna channels

For the Sony BRAVIA 8 II QD-OLED TV, antenna input/region, coax path, signal and a fresh channel scan should be verified.

Open record Sony · colors wrong

Sony BRAVIA 8 II QD-OLED TV colors look wrong, washed out or tinted

For the Sony BRAVIA 8 II QD-OLED TV, source format, HDMI range, picture mode, white balance and panel uniformity should be separated.

Open record Sony · game mode

Sony BRAVIA 8 II QD-OLED TV game mode, 120 Hz or VRR is not working

For the Sony BRAVIA 8 II QD-OLED TV, console/game support, HDMI port bandwidth, cable, input mode and format must all align.

Open record Sony · no sound

Sony BRAVIA 8 II QD-OLED TV has picture but no sound

For the Sony BRAVIA 8 II QD-OLED TV, output selection, mute/volume, format and the external audio path should be isolated.

Open record Sony · no picture

Sony BRAVIA 8 II QD-OLED TV has sound but no picture

For the Sony BRAVIA 8 II QD-OLED TV, built-in menus versus every external input separates panel/backlight faults from HDMI/source problems.

Open record Sony · restarting

Sony BRAVIA 8 II QD-OLED TV keeps restarting or will not stay on

For the Sony BRAVIA 8 II QD-OLED TV, outlet, external devices, sleep/timer/CEC and internal power protection should be isolated.

Open record Sony · too dark

Sony BRAVIA 8 II QD-OLED TV picture is too dark or keeps dimming

For the Sony BRAVIA 8 II QD-OLED TV, ambient/power saving, HDR mode, content mastering and panel behavior should be separated.

Open record Sony · remote not working

Sony BRAVIA 8 II QD-OLED TV remote will not control the TV

For the Sony BRAVIA 8 II QD-OLED TV, infrared power/volume and Bluetooth/RF navigation may be separate paths.

Open record Sony · flicker

Sony BRAVIA 8 II QD-OLED TV screen flickers, flashes or goes black intermittently

For the Sony BRAVIA 8 II QD-OLED TV, trigger, source, cable, refresh/HDR/VRR and built-in menu behavior identify the fault.

Open record Sony · HDMI no signal

Sony BRAVIA 8 II QD-OLED TV shows no signal on HDMI

For the Sony BRAVIA 8 II QD-OLED TV, input selection, source output, cable, port and handshake should be tested in a direct minimal chain.

Open record Sony · firmware

Sony BRAVIA 8 II QD-OLED TV software update will not install

For the Sony BRAVIA 8 II QD-OLED TV, exact model/region, free storage, network and stable power are required.

Open record Sony · AirPlay

Sony BRAVIA 8 II QD-OLED TV will not AirPlay, Cast or screen mirror

For the Sony BRAVIA 8 II QD-OLED TV, protocol support, same-network discovery, guest isolation and protected-content restrictions should be separated.

Open record Sony · Wi-Fi

Sony BRAVIA 8 II QD-OLED TV will not connect to Wi-Fi or keeps disconnecting

For the Sony BRAVIA 8 II QD-OLED TV, tV radio versus router band/security/signal and provider service should be separated.

Open record Sony · Bluetooth

Sony BRAVIA 8 II QD-OLED TV will not pair with Bluetooth headphones or speakers

For the Sony BRAVIA 8 II QD-OLED TV, tV eligibility, competing hosts, pairing mode, distance and audio-output support should be isolated.

Open record

Confirm the model first

Which units this covers, and how to tell yours is one of them

Every answer below is scoped to these model identifiers. A neighbouring model in the same line can use a different part, a different reset sequence or a different radio, so matching the identifier before following a procedure is the step that decides whether the rest of the page applies to you.

Model numbers and patterns: K-55/65XR80M2
What that covers: 2025 Sony BRAVIA; Google TV release, panel, processor and HDMI 2.1 port allocation vary by size/model.

Published specification

What is true of this model and changes how you fix it

These are the properties that decide which procedure applies. Each is read from the manufacturer’s own published figures for this model, not carried over from a sibling that shares its retail name.

Panel — QD-OLED: 2025 flagship OLED using the latest Samsung Display QD-OLED panel with the Cognitive Processor XR — brighter and more saturated than the WOLED BRAVIA 8. Self-emissive, so a bright-window dim is the Auto Brightness Limiter, not backlight bloom.
Smart platform: Google TV. Update at Settings › System › About › System software update; Chromecast built-in and AirPlay 2. Acoustic Surface Audio+ uses the screen itself as a speaker, so 'sound from the screen' is by design.
Dolby Vision — yes: Supports Dolby Vision (incl. gaming), HDR10, HLG and IMAX Enhanced — unlike Samsung.
Gaming / HDMI — 2 ports, one shared with eARC: Two HDMI 2.1 ports (HDMI 3 and 4) for 4K 120 Hz, VRR, ALLM and SBTM; HDMI 3 is also eARC. Console on HDMI 4 if a soundbar takes eARC. 'Perfect for PlayStation 5' features included.
Panel: An OLED panel, where each pixel emits its own light. Dark mode genuinely reduces consumption because black pixels are switched off, and a static bright element left on screen for very long periods is the one wear risk this panel type has that LCD does not.

Where these figures were read. Sony BRAVIA 8 II (XR80M2) spec page + FlatpanelsHD review (QD-OLED, XR, 2×HDMI 2.1, Google TV, Dolby Vision), read 2026-09-01

Manufacturer support for this product line. Sony Support — Television and computer support. Official Sony and BRAVIA manuals, firmware and troubleshooting support.

Exact questions

Questions that only have an answer for the Sony BRAVIA 8 II QD-OLED TV

Each answer below uses this model’s own published figures. The same question asked about a different model in the line has a different answer, which is why it is answered here rather than on a general page.

The sound on my Sony BRAVIA 8 II seems to come from the screen.+

That is intentional — the BRAVIA 8 II uses Acoustic Surface Audio+, which vibrates the OLED panel itself to produce sound, so the audio genuinely comes from the picture rather than down-firing speakers. It is a feature, not a fault, and it can even act as the centre channel in a surround setup.

Structured depth, not empty permutations

Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.

Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.

See the publication gate