Manufacturer and model directory
iRobot vacuum model troubleshooting
iRobot vacuum troubleshooting covers 4 model families: Roomba robot vacuum, Roomba Combo j7+, Roomba i7/i7+, Roomba i5/i5+. Choose the complete iRobot model family before opening a fix, and read the model number off your label first.
iRobot's Roomba robots clean on their own and report their troubles through the iRobot Home app, a voice prompt and the light ring on the top, so the first step with any fault is to open the app and read the notification or the mission report, which usually names the cause. The common stops are a stuck wheel or brush, a dirty cliff sensor that makes the robot think it is at a drop, a full bin, a battery that has lost capacity and a dock it cannot find. Models with Imprint smart mapping, such as the Roomba i7, learn the layout of your home and can be told to avoid rooms and zones.
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7 complete records in this directoryiRobot Roomba Combo j7+ keeps stopping, pulsing or shutting off
Open record iRobot · brush not spinningiRobot Roomba i5/i5+ brush roll will not spin
Open record iRobot · keeps stoppingiRobot Roomba i7/i7+ keeps stopping, pulsing or shutting off
Open record iRobot · keeps stoppingiRobot Roomba robot vacuum keeps stopping, pulsing or shutting off
Open record iRobot · loud noiseiRobot Roomba robot vacuum makes a loud, rattling, whistling or grinding noise
Open record iRobot · gets lostiRobot Roomba robot vacuum robot vacuum gets lost, stuck or misses rooms
Open record iRobot · Wi-FiiRobot Roomba robot vacuum will not connect to Wi-Fi or the app
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Model numbers covered, and where each one's answers are
Match the identifier on your appliance or device label to a row below. IRobot answers here cover these model numbers.
| Family | Model numbers | Published specs |
|---|---|---|
| Roomba robot vacuum | j9, j9+; also Roomba j7/j7+ robot vacuum (j7, j7+); Roomba s9/s9+ (s9, s9+); Roomba 600 Series (614, 675, 692, 694); Braava jet m6 mop (m6) | 18 researched |
| Roomba Combo j7+ | Combo j7+ | 3 researched |
| Roomba i7/i7+ | i7, i7+ | 3 researched |
| Roomba i5/i5+ | i5, i5+ | 3 researched |
Roomba robot vacuums: errors, navigation and maintenance
Most problems are cured by maintenance. Empty the bin after each run, tap out the filter and replace it every couple of months, cut hair from the brush rolls and the wheel wells, and wipe the cliff sensors and the charging contacts on the robot and the dock with a dry cloth. Pick up cords, socks and fringes before a run, and place the dock against a wall with clear space on both sides so that the robot can return to it. Keep the software current through the app, because navigation and mapping improve in updates.
A battery that gives short runs is the next most common issue; the app shows its health, and replacement batteries are sold for each model. If a robot stops in the same place each time, look at that spot for a dark rug, a threshold or a cable. Our pages cover the models we have researched, and iRobot's own support site has guides for the error numbers each model shows. Keep the serial number, found under the bin, ready when you contact iRobot.