Samsung WF45K6500 AddWash washer troubleshooting

Published specification

What is true of this model and changes how you fix it

• Type & capacity — AddWash
  4.5 cu. ft. FRONT-LOAD washer with the AddWash door: a small second door-in-door that lets you drop in items mid-cycle. That AddWash door has its own latch and seal — a leak or a 'door won't open/close' complaint can be the AddWash door specifically, separate from the main door.
• Smart features
  SmartThings Wi-Fi and Self Clean. The AddWash door only opens when the cycle is safely paused (temperature/level permitting), so it not opening mid-cycle can be the safety interlock, not a fault.
• Where the WF45K6500 sits
  The WF45K6500 is a 4.5 cubic foot Samsung front-load washer with the AddWash door, a small second door within the main door that lets you drop in items mid-cycle. It has SmartThings Wi-Fi and Self Clean.
• The door within the door
  The AddWash door has its own latch and seal. A leak or a door that will not open or close can be the AddWash door specifically, separate from the main door.
• Why AddWash will not open
  The AddWash door opens only when the cycle can safely pause, which is not possible when the water is hot or the level is high, for example during a hot wash or the spin. If it will not open mid-cycle, it may be the interlock, not a fault.
• Door complaints on the WF45K6500
  A main door that will not lock, an AddWash door that will not latch, a door error and a leak at the AddWash seal are the usual reports.
• Keeping both doors sealing
  Close both doors gently, keep their seals free of lint and clothing, and wipe the gasket dry after use.
• Finding WF45K6500 on the label
  The label is on the door frame; quote WF45K6500 and the serial number.
• When to use AddWash
  AddWash suits a forgotten sock or an item added to a delicate load. Press pause, wait for the lock to release and drop the item in; the washer resumes after the door is closed.
• A leak at the small door
  Water at the front of the washer can come from the AddWash seal rather than the main gasket. Check the small door's seal for lint or a fold, wipe it and close it firmly.

Where these figures were read. samsung.com/ca/support/model/WF45K6500AV/A2/ (4.5 cu ft, front-load, AddWash door)

Manufacturer support for this product line. Samsung Support — Samsung washing machine information and error codes. Samsung's own washer troubleshooting and error-code article; covers filling, draining, spin and unbalanced-load conditions.

Also read for this model. Samsung Support — Samsung washer support.