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Samsung FlexWash WV55M9600 washer troubleshooting
Samsung FlexWash WV55M9600 washer (WV55M9600A*): what the FlexWash is; which washer is it?; VRT+ on the main washer; smartThings and the two washers; complaints about the FlexWash; finding WV55M9600AV on the label, and a fix for each symptom below.
- What the FlexWash isThe WV55M9600 FlexWash is two washers in one: a full front-load washer below and a separate, smaller top-load washer in the lid above. They are two independent machines with their own drums, controls and codes.
Confirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- WV55M9600A*
Published specification
What is true of this model and changes how you fix it
- Type — FlexWash: TWO washers in oneA full front-load washer with a separate smaller top-load washer in the lid above. Two independent machines with their own drums, controls and codes — identify which washer (upper top-load or main front-load) is affected before interpreting any fault.
- Motor & vibrationBelt-less Digital Inverter Motor with VRT+ on the main washer; the front-load door gasket needs normal care.
- Smart featuresSmartThings Wi-Fi. A displayed code belongs to one of the two washers — check the upper-vs-main indicator first.
- Which washer is it?A code or a fault is meaningless until you know which of the two washers it belongs to. Check the upper-versus-main indicator on the display.
- VRT+ on the main washerThe main washer has a belt-less Digital Inverter Motor with VRT+ vibration reduction and a door gasket that needs normal front-load care.
- SmartThings and the two washersSmartThings Wi-Fi is built in. A code displayed belongs to one of the two washers.
- Complaints about the FlexWashThe upper mini-washer that will not drain, a main washer that does not fill, and one half working while the other does not.
- Finding WV55M9600AV on the labelThe label is on the door frame; Samsung lists the model as WV55M9600AV.
- Using both washers at onceThe two washers can run at the same time, with a small load washing in the lid while a large load washes below. If one washer misbehaves, the other keeps working, which lets you tell the faults apart.
- Leaks and shared plumbingEach washer has its own water path, but the hoses sit close together at the back. Check which hose and which valve a leak comes from before replacing anything.
Where these figures were read. image-us.samsung.com/SamsungUS/home/home-appliances/washers/flex-washers/wv55m9600av/specsheets/WV55M9600AV_Washer.pdf (FlexWash WV55M9600AV spec sheet, dual-compartment washer)
Manufacturer support for this product line. Samsung Support — Samsung washing machine information and error codes. Samsung's own washer troubleshooting and error-code article; covers filling, draining, spin and unbalanced-load conditions.
Also read for this model. Samsung Support — Samsung washer support.
Exact questions
Questions that only have an answer for the Samsung FlexWash WV55M9600 washer
The top mini-washer on my Samsung FlexWash won't drain.+
The upper compartment is a small top-load washer with its own drain path, separate from the main front-loader below. Treat it as a small top-loader: do not overfill it (it takes only a small load), and check its own drain routing. Because the two washers are independent, a problem up top does not implicate the main washer, and vice versa.
What is a FlexWash?+
A front-load washer with a separate top-load washer above.
Why does one half fail alone?+
They are independent machines.
How do I tell which one has the fault?+
Check the upper-versus-main indicator.
Where is the model number?+
On the door frame.
Can I use the upper washer for delicates?+
Yes, it is designed for small loads and delicates.