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ASUS Vivobook S 15 S5507 troubleshooting

ASUS Vivobook S 15 S5507 (S5507 series): a thin OLED laptop; what owners run into; how to approach a fault; arm compatibility; support; battery and everyday use, and a fix for each symptom below.

A thin OLED laptop
The ASUS Vivobook S 15 is a 15.6 inch laptop with an OLED display, a Snapdragon X processor and a design focused on battery life and light weight.

Won't startBattery drainNot chargingWi-FiBluetoothSlow

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ASUS · black screen

ASUS Vivobook S 15 S5507 screen is black, blank or flickering

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Which units this covers, and how to tell yours is one of them

Model numbers and patterns: S5507 series

Published specification

What is true of this model and changes how you fix it

Official specifications, confirmed ALL-Snapdragon (no Intel/AMD option)
ASUS's own spec sheet lists only Snapdragon X Plus (X1P-64-100 or X1P-42-100) or Snapdragon X Elite (X1E-78-100) — this specific S5507 model has no Intel/AMD configuration at all, unlike other Vivobook S15 model numbers. Qualcomm Hexagon NPU up to 45 TOPS. 16/32GB LPDDR5X-8448. Chassis 1.4kg, 14.7mm thin.
Arm compatibility (if Snapdragon)
On the Snapdragon (Arm) version, Windows runs native Arm apps best and x86 apps via emulation (Prism) — a rare app or hardware driver that is x86-only may be slow or unsupported. That is the Arm platform, not a fault.
Copilot+ AI + OLED
Copilot+ AI features via Windows updates; OLED can show temporary retention that clears.
What owners run into
A black screen is the main complaint, and it is usually a flat battery, a display shortcut or a graphics driver that dropped out. Some Windows programs also behave differently on an Arm processor.
How to approach a fault
Charge it, connect an external monitor, press Windows, Control, Shift and B and try the BIOS with F2.
Arm compatibility
Most apps run, but older drivers and some games and tools do not. Check the maker's compatibility notes.
Support
MyASUS and ASUS's support page provide drivers and warranty service.
Battery and everyday use
The Vivobook S 15 is built around battery life, so use Windows' Best power efficiency mode on battery and let MyASUS's battery care mode limit the charge when you are mostly plugged in. Close apps that run constantly, lower the OLED brightness and use a dark theme, which saves power on OLED. Keep Windows and the drivers updated, since early Arm laptops get frequent fixes, and note the BIOS version when you ask for help.

Where these figures were read. asus.com/laptops/for-home/vivobook/asus-vivobook-s-15-s5507/techspec/ (ASUS Vivobook S15 S5507 Tech Specs)

Manufacturer support for this product line. ASUS Support — Product support. Official ASUS manuals, BIOS, drivers and repair support.

Also read for this model. ASUS Support — ASUS support.

Exact questions

Questions that only have an answer for the ASUS Vivobook S 15 S5507

An app or peripheral won't work on my ASUS Vivobook S 15.+

If your model has the Qualcomm Snapdragon X (Arm) chip, that is likely the cause — Windows on Arm runs most apps (native Arm ones best, older x86 apps via built-in emulation), but some x86-only software, anti-cheat games, or hardware drivers that lack Arm versions may run poorly or not at all. Check for an Arm/Windows-on-Arm version of the app or driver. If yours is an Intel/AMD Vivobook, compatibility is standard and the issue is a normal driver/software one.

Why is the Vivobook screen black?+

A flat battery, a display shortcut or a graphics dropout.

Does it run all Windows apps?+

Most, but not every driver or tool.

How do I open the BIOS?+

Press F2 at start-up.

What processor does it use?+

A Snapdragon X.