On the covered Nintendo Switch console, 2124-0200 - 2124-0269, 2124-0211, 2124-0150, 2124-0291, 2124-0100, 2137-1461, 2137-0162, 2137-1322, 9001-0023, 9001-1636, 904-9001 means the user is not linked to a working Nintendo Account on this console, or the account has never opened the eShop on a console First, open your user page and check whether the account is linked and signed in.
Differential
Likely causes of “Nintendo Switch console codes 2124-0200 - 2124-0269, 2124-0211 and 9 more”, and how to tell them apart
- 1
The user is not signed in to a Nintendo Account
What separates it A game shows a code in the 2124-0200 range when it tries to use online features
How to confirm Press HOME, select your user icon at the top left and sign in to your Nintendo Account, then return to the game
- 2
The Nintendo Account is already linked to another user on this console
What separates it The message says the account is already being used on the console
How to confirm Link a different account, or create your own account for the user who wants online features
- 3
The account was deleted or disabled
What separates it The message says the linked account cannot be used when opening the eShop
How to confirm Check the Nintendo Account status; if it was not deleted, contact Nintendo Support
- 4
No Nintendo Account is linked at all
What separates it The eShop or a purchase on nintendo.com fails with the code and the console user has no account
How to confirm Link a Nintendo Account to the user and open the eShop once from that console
- 5
A user with no icon, or a damaged linking state
What separates it The message is a generic error when using online features
How to confirm Set a user icon in System Settings; for 2137-0162, initialize the console without deleting save data and link again
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and what you were doing when it appeared
- Which Nintendo Account is linked to which user on the console, if any
- Whether the same account is linked to a user on another console
- Whether the user shows an icon in the console's user list
Try in this order
0 of 8 completedWhat to do first
Reversibleopen your user page and check whether the account is linked and signed in.
Correct only the documented fault domain
ReversibleLink the correct Nintendo Account to the user, open the eShop once from the console, and where Nintendo says so initialize the console without deleting save data and link again.
Sign in from the user icon
ReversiblePress HOME, select your user icon in the top-left corner and sign in. Then press HOME again to return to the game; Nintendo lists this for the 2124-0200 range.
Link the right Nintendo Account to the user
ReversibleOpen System Settings, highlight Users, select the user and choose Sign in to a Nintendo Account or Link Nintendo Account, then sign in and choose Link. Up to eight users can exist on a console.
Create a new account when the old one is taken
ReversibleIf the message says the account is already used on the console, choose Create a new account, finish the sign-up on accounts.nintendo.com and sign in on the console.
Unlink before a user transfer
ReversibleFor 2124-0291, unlink the Nintendo Account from the user on the target console, then start the user and save data transfer again.
Fix a missing icon
ReversibleFor 2124-0100, open System Settings, select Users, choose the user and Edit Icon, and pick an icon.
Initialize without deleting save data only when told to
ReversibleFor 2137-0162 and 2137-1322, initialize the console without deleting save data and link the account again, as Nintendo's article says.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2124-0200 - 2124-0269
- A range 2124-0200 to 2124-0269: you are not currently signed in to your Nintendo Account while using a game's online features; sign in from your user icon.
- 2124-0211
- "The linked Nintendo Account cannot be used" when opening the eShop; the account may be deleted or disabled.
- 2124-0150
- "This Nintendo Account is already being used on this console"; an account cannot be linked to more than one user on a console.
- 2124-0291
- Transferring a user between consoles; the account is already linked to a user on the target console, so unlink it there first.
- 2124-0100
- "An error has occurred" when using online features; a user with no icon can cause it, so set an icon in the system settings.
- 2137-1461
- Accessing the eShop; link a Nintendo Account to the user and open the eShop again.
- 2137-0162
- Downloading from the eShop; initialize the console without deleting save data, link the account, and open the eShop again.
- 2137-1322
- When registering physical software or opening the eShop; link your Nintendo Account and open the eShop again.
- 9001-0023
- Your account has not opened the eShop on a console; link it, then open the eShop from that console.
- 9001-1636
- Same as 9001-0023.
- 904-9001
- Same account-not-accessed-the-eShop cause as 9001-0023 on nintendo.com.
Stop boundary
When this stops being a self-service repair
- !Once a Nintendo Account is linked to a user, it cannot be unlinked or changed for that user, so choose the account carefully before linking
- !Initializing the console without deleting save data is a larger step, so use it only where Nintendo's article for your code asks for it
- !Never share your Nintendo Account password; sign in only on the console or accounts.nintendo.com
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover a console user that is not linked to a working Nintendo Account, or an account that is already linked elsewhere. They do not cover a sign-in outage or a restriction. Nintendo notes that once an account is linked to a user, it cannot be unlinked or changed for that user.
Exact questions
Common questions
What does 2124-0200 - 2124-0269, 2124-0211, 2124-0150, 2124-0291, 2124-0100, 2137-1461, 2137-0162, 2137-1322, 9001-0023, 9001-1636, 904-9001 mean on a Nintendo Switch console?+
the user is not linked to a working Nintendo Account on this console, or the account has never opened the eShop on a console
Can I unlink an account from a user?+
Nintendo says once linked, the account cannot be unlinked or changed for that user, apart from the transfer case where you unlink on the target console.
Why does the eShop say the account cannot be used?+
2124-0211 can mean the account was deleted or disabled. If it was not deleted, contact Nintendo Support.
What is the 9001 series?+
The nintendo.com version of the same problem, where the account has never opened the eShop on a console.
How many users can a console have?+
Nintendo says up to eight, each with their own save data and settings, and a user must be linked to an account for online features.