On the covered Nintendo Switch console, 2124-4007, 2124-4508, 2181-4008, 2124-4517, 2124-5111, 2124-5114 means nintendo has restricted online use on this console, account or software for a breach of the user agreement First, read the exact message on screen; these codes are a restriction, not a fault.
Differential
Likely causes of “Nintendo Switch console codes 2124-4007, 2124-4508 and 4 more”, and how to tell them apart
- 1
A restriction placed on the console
What separates it The message says online services on this console are restricted by Nintendo, and every account on the console is affected
How to confirm Test another console with the same account; if it works there, the restriction is on the first console
- 2
A restriction placed on the Nintendo Account
What separates it The code is 2124-5111 and the account fails on every console
How to confirm Sign the same account in on another console and compare
- 3
A restriction limited to one game or service
What separates it The message names one game and other online features still work
How to confirm Check whether online works in a different game, which points at a game-level restriction
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the full message shown on screen
- Which console and which Nintendo Account were being used
- Whether other consoles or other games are affected
- The date the message first appeared
Try in this order
0 of 6 completedWhat to do first
Reversibleread the exact message on screen; these codes are a restriction, not a fault.
Correct only the documented fault domain
ReversibleThere is no troubleshooting step that lifts a restriction; Nintendo's own article explains what can and cannot be discussed and where to contact Nintendo Support.
Read the message on screen
ReversibleThe wording tells you whether the restriction is on the console, the account or one game's online features, which is what decides who to contact.
Identify what is affected
ReversibleTry another console with the same account, and another game on the same console, to see whether the restriction is on the console, the account or a single title.
Review Nintendo's Code of Conduct
ReversibleThe articles for 2124-5111 and 2124-5114 point to Nintendo's Code of Conduct as the list of behavior that can lead to a restriction.
Contact Nintendo Support for questions
ReversibleNintendo Support can discuss a restriction on an account or console; have the exact code and the message ready.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2124-4007, 2124-4508
- "The use of online services on this console is currently restricted by Nintendo"; the console has been permanently banned from connecting online for a breach of the user agreements; twin 2124-4508.
- 2181-4008
- The same message and meaning as 2124-4007: the console is banned from connecting online.
- 2124-4517
- The console is banned from connecting online for a breach of the user agreement.
- 2124-5111
- The Nintendo Account is banned from using online game features for a breach of the user agreements.
- 2124-5114
- The Nintendo Account or console is restricted from online features for a specific game or service.
Stop boundary
When this stops being a self-service repair
- !Nintendo's articles list a breach of the user agreement, such as fraudulent or unauthorized transactions or a violation of the Community Guidelines, as reasons for a restriction
- !No console setting, reset or network change lifts a restriction, so do not reset the console or router hoping to clear it
- !Contact Nintendo Support for questions about a restriction, and beware anyone offering to remove one for money or your login
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles describe restrictions Nintendo has placed on a console, an account or a game's online features for a breach of the user agreement. They give no troubleshooting steps. This page does not claim there is a fix and does not speculate about why a specific restriction was applied.
Exact questions
Common questions
What does 2124-4007, 2124-4508, 2181-4008, 2124-4517, 2124-5111, 2124-5114 mean on a Nintendo Switch console?+
Nintendo has restricted online use on this console, account or software for a breach of the user agreement
Can I fix a ban by resetting the console?+
No. Nintendo's articles describe the restriction as applied by Nintendo, not as a fault on the device.
Is 2181-4017 the same as a network outage?+
Its message says network services are temporarily unavailable, but Nintendo's article ties the code to a console banned from connecting online.
Who can help?+
Nintendo Support, using the exact code and message.