On the covered Nintendo Switch console, 2124-3080, 2813-0999, 2813-0998, 2813-0072, 2811-6006, 2813-0054, 2821-5000, 2813-6568, 2219-4201, 2219-4301 means the country or region on the Nintendo Account does not match what the service, the code or the eShop supports First, sign in at accounts.nintendo.com and check the country setting.
Differential
Likely causes of “Nintendo Switch console codes 2124-3080, 2813-0999 and 8 more”, and how to tell them apart
- 1
The account is set to a country without an eShop or online service
What separates it The message says the eShop or service is not available in your country
How to confirm Sign in at accounts.nintendo.com and check the country setting
- 2
A code that belongs to a different country
What separates it Redeeming a card or download code returns 2813-0054 straight away
How to confirm Check the country printed on the back of the card or insert; Nintendo says funds codes redeem only on an account set to the code's country
- 3
A recent change of country that has not settled
What separates it The code appeared right after you changed the country on the account
How to confirm Change the country back, open the eShop, leave it, then set the desired country again as Nintendo describes for 2813-6568
- 4
A console using the wrong restored data
What separates it The code is 2219-4201 or 2219-4301 in Animal Crossing after restoring an island backup
How to confirm Use the console that the data was restored on, and make sure a resident who moved uses the system they moved to
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message shown with it
- The country currently set on the Nintendo Account
- The country printed on any card or code you tried to redeem
- Whether the country setting was changed recently
Try in this order
0 of 7 completedWhat to do first
Reversiblesign in at accounts.nintendo.com and check the country setting.
Correct only the documented fault domain
ReversibleSet the account to the country where the eShop, the code or the online service is available, restart the console, and retry; if you just changed the country, change it back and wait before you buy.
Check the country on the account
ReversibleSign in at accounts.nintendo.com on a computer or smart device and read the country setting. It must be a country where the service you want is available.
Restart the console after correcting it
ReversiblePower the console off and on and open the eShop from the HOME Menu; you may need to sign in again. Nintendo lists this for 2813-0998.
Match the code to the country
ReversibleFor a card or download code, the country it was intended for is printed on the back of the card or insert, and it must match the account.
Reverse a recent change if the eShop errors
ReversibleSet the country back to the previous value, launch the eShop with that account, exit it, then set the desired country and launch it once more.
Update and restart for the Animal Crossing codes
ReversibleFor 2219-4201 and 2219-4301, confirm the system version is current, restart the console and check you are on the console holding the restored data.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2124-3080
- "This function cannot be used with the current country/region setting"; online multiplayer is not available for that country.
- 2813-0999
- "Nintendo eShop is not currently available in your country"; the account's country does not currently have an eShop.
- 2813-0998
- Opening the eShop; check the account's country at accounts.nintendo.com, then power the console off and on.
- 2813-0072
- "This product cannot be used in your country/region"; the eShop in the Americas is limited to the countries listed above.
- 2811-6006
- "This product is not available on Nintendo eShop with the current country/region setting for your Nintendo Account."
- 2813-0054
- "This activation code cannot be used with your country/region setting"; the code is for a different country.
- 2821-5000
- Nintendo Switch Online services are available only in the countries listed; the account may be set to another country.
- 2813-6568
- "An error has occurred" during an eShop purchase after a recent change of the account's country setting.
- 2219-4201
- "A communication error has occurred"; make sure the account's country is right, update the system, restart, and check Animal Crossing restored-data details.
- 2219-4301
- The same country, update and restart steps as 2219-4201.
Stop boundary
When this stops being a self-service repair
- !If the account's country is correct and the code persists, contact Nintendo Support with the code
- !Do not try to use a false country to reach a store; codes and payment methods must match the region
- !Changing the country can affect existing balances and purchases, so check Nintendo's information before changing it
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover the country or region on the Nintendo Account not matching what a service, an eShop or a code supports. Nintendo lists the Americas eShop countries as the U.S., Canada, Mexico, Brazil, Argentina, Chile, Colombia and Peru. Other regions' rules can differ.
Exact questions
Common questions
What does 2124-3080, 2813-0999, 2813-0998, 2813-0072, 2811-6006, 2813-0054, 2821-5000, 2813-6568, 2219-4201, 2219-4301 mean on a Nintendo Switch console?+
the country or region on the Nintendo Account does not match what the service, the code or the eShop supports
Which countries have the Americas eShop?+
Nintendo lists the U.S., Canada, Mexico, Brazil, Argentina, Chile, Colombia and Peru.
Why does 2124-3080 stop online matches?+
The account's country does not currently have online multiplayer functionality, according to Nintendo.
Can I change the country freely?+
You can change it, but the eShop content, payment methods and codes must match the new country, and a recent change can cause 2813-6568 until it is sorted out.
What about Nintendo Switch Online?+
2821-5000 means the services behind the Nintendo Switch Online icon are only available in the listed countries.