On the covered Nintendo Switch console, 2804-2100 to 2804-2108, 2805-2100 to 2805-2108, 2804-2200 to 2804-2215, 2805-2200 to 2805-2215, 2805-2300 to 2805-2302, 2805-2500 means parental Controls for GameChat on Switch 2 cannot be set up because of family group roles, membership or size First, check that the account you signed in with has the Parent/Guardian role and is in the same family group as the child's account.
Differential
Likely causes of “Nintendo Switch console codes 2804-2100 to 2804-2108, 2805-2100 to 2805-2108 and 4 more”, and how to tell them apart
- 1
The signed-in account is not a Parent/Guardian
What separates it Codes 2804-2100 to 2108 or 2805-2100 to 2108 appear when you sign in to the app
How to confirm Ask the admin of the family group to set your account as Parent/Guardian, which requires a non-supervised account for a user aged 18 or over
- 2
The child's account is not supervised
What separates it The parent's role is right but setup still fails
How to confirm Have a parent or admin set the child's account as a supervised account and accept the verification email
- 3
The two accounts are in different family groups
What separates it Codes in the 2200 to 2215 range appear when you set up the controls
How to confirm Put both accounts in the same family group: invite, transfer or combine the groups
- 4
An account is not in any family group
What separates it Codes in the 2300 to 2302 range appear when you set up the controls
How to confirm Add the account to a family group, or invite it into yours as its admin
- 5
The family group is full
What separates it The code is 2804-2500 or 2805-2500 when you add another member
How to confirm Remove one account from the family group to make room
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and whether it is the 2804 or the 2805 variant
- Which account signed in to the app and which account you are trying to supervise
- Each account's role in the family group: admin, parent/guardian or supervised
- How many members the family group already has
Try in this order
0 of 7 completedWhat to do first
Reversiblecheck that the account you signed in with has the Parent/Guardian role and is in the same family group as the child's account.
Correct only the documented fault domain
ReversibleAssign the right role, put both accounts in the same family group, or free a place if the group is full, then set up GameChat controls again.
Give the signed-in account the Parent/Guardian role
ReversibleLog in to the admin Nintendo Account for the family group, choose Family group, select the account and click Set as parent/guardian.
Make the child's account Supervised
ReversibleLog in to an admin or parent/guardian account, select the child's account and choose Set as supervised account. A verification email goes to the account's address, and the owner must open the link, sign in and click Accept.
Put both accounts in one family group
ReversibleThe admin can invite the child's account or transfer it from another family group, or the group admin can invite you; two family groups can also be combined.
Make room if the group is full
ReversibleRemove one Nintendo Account from the family group to make room, then add the child's account to it.
Set up GameChat controls again
ReversibleOpen the Nintendo Switch Parental Controls app, sign in with the parent account and set up the GameChat controls for the supervised account.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2804-2100 to 2804-2108
- One or more accounts in the family group lack the right role; the account signed in to the app needs the Parent/Guardian role and the child's account the Supervised role.
- 2805-2100 to 2805-2108
- The same role problem, shown by the 2805 variant of the codes 2100 to 2108.
- 2804-2200 to 2804-2215
- The signed-in account and the account you want to supervise are in different family groups, and may also lack the right roles.
- 2805-2200 to 2805-2215
- The same different-family-group problem, 2805 variant of 2200 to 2215.
- 2805-2300 to 2805-2302
- The same not-in-a-family-group problem, 2805 variant of 2300 to 2302.
- 2805-2500
- The same maximum-members problem, 2805 variant.
Stop boundary
When this stops being a self-service repair
- !Parent/Guardian status can only be given to a non-supervised Nintendo Account for a user aged 18 or over, so a minor's account cannot be made a parent
- !Accounts for children under verifiable parental consent laws are supervised automatically, so do not try to change that
- !Removing an account from a family group affects that person's access, so ask them first
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover setting up parental controls for GameChat on Switch 2 with the Nintendo Switch Parental Controls app, and the family-group roles it needs. They apply to Nintendo Accounts in a family group.
Exact questions
Common questions
What does 2804-2100 to 2804-2108, 2805-2100 to 2805-2108, 2804-2200 to 2804-2215, 2805-2200 to 2805-2215, 2805-2300 to 2805-2302, 2805-2500 mean on a Nintendo Switch console?+
Parental Controls for GameChat on Switch 2 cannot be set up because of family group roles, membership or size
Why are there 2804 and 2805 versions?+
Nintendo publishes both variants with the same meaning and the same steps for each range.
Can a child's account be a parent?+
No. Parent/Guardian can only be set for non-supervised accounts of users aged 18 or over.
What if the two accounts are in different groups?+
Move them into one group by inviting, transferring or combining, then set up again.
Is a family group limited in size?+
Yes. 2804-2500 means it already has the maximum number of members.