On the covered Nintendo Switch console, 2804-2300 to 2804-2302 means either the Nintendo Account you have signed into the app or the Nintendo Account you are trying to supervise with the app is not in a family group. It's possible they also do not have the correct roles. First, note the exact error code and message on the screen and what you were doing when it appeared.
Differential
Likely causes of “Nintendo Switch console code 2804-2300 to 2804-2302”, and how to tell them apart
- 1
The accounts are not in the same family group
What separates it The app cannot supervise the child
How to confirm Put both accounts in one family group
- 2
The parent account lacks the Parent/Guardian role
What separates it The app refuses the supervision
How to confirm Assign the role
- 3
The child's account is in another group
What separates it The admin of that group must invite you
How to confirm Ask them to invite you
- 4
The admin has not invited the child
What separates it The account is not in the group
How to confirm Invite or transfer the child's account
- 5
Signed in with the wrong account
What separates it The app shows the wrong supervisor
How to confirm Sign out and in with the right one
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which accounts are involved
- The roles assigned
- Which account is signed in to the app
Try in this order
0 of 7 completedWhat to do first
ReversibleNote the exact error code and message on the screen and what you were doing when it appeared.
Correct only the documented fault domain
ReversibleLog in to the admin Nintendo Account for the family group. Log in to an admin or parent/guardian Nintendo Account in the family group. Sign in to their Nintendo Account.
Check both accounts
ReversibleAre they in one family group?
Invite or transfer the child
ReversibleAs the admin.
Ask the other admin to invite you
ReversibleIf the child's group differs.
Assign the Parent/Guardian role
ReversibleFrom the admin account.
Sign in again
ReversibleWith the right account.
Model-specific
What is true of this model and not of its siblings
- Roles
- Parent/Guardian status is assigned by the admin.
- Same group
- Both accounts must be in it.
- Supervision needs a group
- The Nintendo Switch Parental Controls app can only supervise an account that is in the same family group as the parent account, and the parent account needs the Parent or Guardian role. These codes say one of those conditions is missing.
- Fixing the roles
- The admin of the group assigns the role from the family group page on the Nintendo Account site. A child's account that is in another group must be invited into this one, or the admin of the other group must invite you.
- Signing in again
- After roles change, sign out of the app and sign in again so that it reads the new roles. Check which account you used, since signing in with the wrong one gives the same error.
Stop boundary
When this stops being a self-service repair
- !If roles will not save, contact Nintendo Support
- !Ask the group admin to help
- !Check both accounts
Evidence ledger
Sources behind this answer
Exact questions
Common questions
What does 2804-2300 to 2804-2302 mean on a Nintendo Switch console?+
either the Nintendo Account you have signed into the app or the Nintendo Account you are trying to supervise with the app is not in a family group. It's possible they also do not have the correct roles.
Who assigns roles?+
The family group admin.
Can I transfer a child's account?+
Yes, as the admin.
Do I need Parent/Guardian status?+
To supervise with the app, yes.