On the covered Nintendo Switch console, 2805-1003, 2142-0528, 2804-0005, 2804-0024, 2804-0034, 2804-0100, 2804-0400, 2805-0003, 2805-0602, 2805-1103, 2805-1009, 2805-1102, 2804-0000, 2142-0224, 2142-2017 means the Nintendo Switch Parental Controls app could not sign in, link or fetch settings from the console First, check that the console and the phone are both online, then reopen the app.
Differential
Likely causes of “Nintendo Switch console codes 2805-1003, 2142-0528 and 13 more”, and how to tell them apart
- 1
A temporary communication problem with Nintendo's servers
What separates it The message says a communication error occurred while getting settings or the PIN
How to confirm Wait a while and try again; if it lasts, check the network status page for posted outages
- 2
The console or the phone is offline
What separates it The app cannot reach the console, or the console is not connected to the internet
How to confirm Check the console's connection and confirm the phone is online and not in airplane mode
- 3
An outdated console or app
What separates it The code is 2142-0224 or the app has not been updated
How to confirm Install the latest system update on the console and update the app on the phone
- 4
The app already manages eight consoles
What separates it The message says you have reached the maximum number of linked consoles
How to confirm Unlink one of the eight linked consoles in the app, then link the new one
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message shown in the app
- Whether the phone and the console are both online
- The system version on the console and the app version on the phone
- How many consoles are already linked to the app
Try in this order
0 of 8 completedWhat to do first
Reversiblecheck that the console and the phone are both online, then reopen the app.
Correct only the documented fault domain
ReversibleUpdate the console, reinstall the Parental Controls app, link the console again, and retry after maintenance if the network status page lists it.
Wait and try again
ReversibleFor the communication-error codes, Nintendo's article says to wait a while and try to connect again later.
Check the network status page
ReversibleIf the problem has lasted a long time, look for posted service outages and try again after they end.
Check both devices are online
ReversibleConfirm the console is connected to the internet and that the phone is online and not in airplane mode, as Nintendo says for 2804-0000.
Reinstall the app
ReversibleUninstall and reinstall the Nintendo Switch Parental Controls app from your app store, then sign in again.
Update the console and relink
ReversibleFor 2142-0224, install the latest system update, then link the app using the link code from the phone entered under Parental Controls in System Settings.
Free a link if you have eight consoles
ReversibleFor 2142-2017, unlink one console from the app before linking another; up to eight can be managed at once.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2805-1003
- Cannot sign in or edit settings; "Unable to obtain the latest settings due to a communication error"; wait and retry, then check the network status page.
- 2142-0528
- Cannot sign in to or edit settings in the app; wait and try again later.
- 2804-0005
- The same app sign-in and settings problem; wait and try again.
- 2804-0024
- The same app sign-in and settings problem; wait and try again.
- 2804-0034
- The same app sign-in and settings problem; wait and try again.
- 2804-0100
- The same app sign-in and settings problem; wait and try again.
- 2804-0400
- The same app sign-in and settings problem; wait and try again.
- 2805-0003
- The same app sign-in and settings problem; wait and try again.
- 2805-0602
- "A communication error has occurred" while using the app; wait and retry.
- 2805-1103
- "A communication error has occurred"; wait and retry.
- 2805-1009
- "Unable to obtain the latest settings due to a communication error"; wait and retry.
- 2805-1102
- "Unable to obtain the PIN due to a communication error"; wait and retry.
- 2804-0000
- Cannot use the app; check the console is online, the phone is online and not in airplane mode, reinstall the app, and check network status.
- 2142-0224
- Update the console, then link the Parental Controls app to it with a link code.
- 2142-2017
- "You have already reached the maximum number of systems that can be linked"; up to eight consoles can be linked, so unlink one.
Stop boundary
When this stops being a self-service repair
- !If the app keeps failing after a reinstall and no outage is posted, contact Nintendo Support with the code
- !Do not share the six-digit link code or the parental controls PIN with anyone you have not chosen to give control
- !Parental controls settings held on the app are separate from those on the console, so check which one you are editing
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover the Nintendo Switch Parental Controls app failing to sign in, link or fetch settings from a console. Most of Nintendo's articles for these codes give a short 'wait and try again' step; the fuller steps come from the 2804-0000, 2142-0224 and 2142-2017 articles.
Exact questions
Common questions
What does 2805-1003, 2142-0528, 2804-0005, 2804-0024, 2804-0034, 2804-0100, 2804-0400, 2805-0003, 2805-0602, 2805-1103, 2805-1009, 2805-1102, 2804-0000, 2142-0224, 2142-2017 mean on a Nintendo Switch console?+
the Nintendo Switch Parental Controls app could not sign in, link or fetch settings from the console
How many consoles can one app manage?+
Up to eight, including Switch 2 and Switch consoles, according to Nintendo.
Do I need to reinstall the app?+
Nintendo lists reinstalling it for 2804-0000 and after other steps fail.
What is the link code?+
A six-digit code shown on the phone that you enter in Parental Controls on the console to link them.
Is this a console fault?+
Usually not. These are communication or linking errors between the app, the console and Nintendo's servers.