On the covered Nintendo Switch console, 2114-0001, 2205-0123, 2236-1012, 2115-0096, 2115-0112, 2802-1002, 2802-9998 means an accessory or media feature failed: the dock in TV mode, amiibo, the IR camera, Bluetooth, or a damaged screenshot or video First, update the console, then restart it.
Differential
Likely causes of “Nintendo Switch console codes 2114-0001, 2205-0123 and 5 more”, and how to tell them apart
- 1
A dock or TV setting that fights the console
What separates it The code appears only when the console is docked in TV mode
How to confirm Update the dock firmware, turn off Match TV Power State, and connect straight to the TV without a hub, sound bar or adapter
- 2
A covered or obstructed NFC touchpoint or IR camera
What separates it The amiibo or IR camera worked before and a skin or case has been fitted
How to confirm Remove any cover or skin and keep the area clear of foreign objects
- 3
An amiibo that is damaged or not licensed
What separates it Only one amiibo fails to scan and the others scan fine
How to confirm Test another amiibo; check the model number on the bottom reads NVL-001 or NVL-201
- 4
A corrupted file on the microSD card
What separates it The code appears only when opening or saving a specific screenshot or video
How to confirm Delete the corrupted file from the card and retry the same action
- 5
A Joy-Con or console hardware fault
What separates it The error persists with every amiibo, or the IR camera is clear and still fails
How to confirm Test with a different controller; Nintendo says the right Joy-Con needs service if the issue follows it
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the accessory or feature involved
- Whether a cover, skin or hub is in use
- Whether another amiibo, controller or file behaves the same
- The dock's and console's system and firmware versions
Try in this order
0 of 8 completedWhat to do first
Reversibleupdate the console, then restart it.
Correct only the documented fault domain
ReversibleFollow the accessory's own article: update dock firmware, rescan the amiibo, reseat the Bluetooth device, or delete the damaged file from the card.
Update the console
ReversibleInstall the latest system update, then restart with POWER held three seconds and Restart, and try again.
Update the dock firmware for 2114-0001
ReversibleConnect the console to the dock and install the latest system update; on Switch this applies to the OLED Model dock. Retry if the update stops.
Simplify the TV connection
ReversibleTurn off Match TV Power State, connect the HDMI cable from the dock straight to an HDMI port on the TV, and temporarily remove hubs, sound bars, home theatre systems and adapters.
Clear and resync the controller
ReversibleRemove skins or covers over the right Joy-Con's NFC touchpoint or IR camera, press its SYNC button once and press another button to power it on again.
Reset the amiibo data and test another
ReversibleSelect Delete Game Data or Reset amiibo, hold the amiibo to the NFC touchpoint, and try another amiibo; a different amiibo working means the first needs replacing.
Delete corrupted Album files
ReversibleFor 2802-1002 and 2802-9998, delete the corrupted file from the card; an unsupported video cannot be trimmed.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2114-0001
- TV mode fault; update the console and the dock firmware, turn off Match TV Power State, and connect the HDMI cable directly to the TV.
- 2205-0123
- "An error occurred while the IR Motion Camera was reading"; restart, update controller firmware, resync the right Joy-Con, and clear the camera.
- 2236-1012
- A Bluetooth device fault; if it goes away keep using the console, and if it continues the console needs service.
- 2115-0096
- An amiibo will not scan; update, check the NFC touchpoint, remove covers, reset the amiibo data, test another amiibo and controller.
- 2115-0112
- "An error occurred while trying to access the amiibo"; the same steps as 2115-0096.
- 2802-1002
- Saving or opening a screenshot fails; delete corrupted files from the microSD card.
- 2802-9998
- Trimming a captured video fails; the video file may be corrupted or unsupported.
Stop boundary
When this stops being a self-service repair
- !Nintendo cannot set up service for an amiibo; the retailer's return policy applies
- !If the right Joy-Con keeps failing on the IR camera or NFC scans, Nintendo says it needs service, and a Joy-Con service request is separate from the console's
- !A repeated Bluetooth error means the console needs service, according to Nintendo
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover the dock in TV mode, amiibo, the IR Motion Camera in the right Joy-Con, Bluetooth devices, and damaged screenshots or videos in the Album. Nintendo cannot set up service for an amiibo; that is the retailer's return policy.
Exact questions
Common questions
What does 2114-0001, 2205-0123, 2236-1012, 2115-0096, 2115-0112, 2802-1002, 2802-9998 mean on a Nintendo Switch console?+
an accessory or media feature failed: the dock in TV mode, amiibo, the IR camera, Bluetooth, or a damaged screenshot or video
Where is the NFC touchpoint?+
Over the right control stick on the Joy-Con or Joy-Con 2, and on the Pro Controller over the logo at the top center.
How do I tell whether my amiibo is licensed?+
The model number on the bottom should read NVL-001 or NVL-201.
Can Nintendo repair an amiibo?+
No. Nintendo cannot set up service for an amiibo, so ask the retailer about a replacement.
What causes 2802-9998?+
A captured video that is corrupted, or a video type the console cannot view.