On the covered Nintendo Switch console, 2-ALZAA-0014 or 2-ALZBA-0014, 2-ALZXA-0008 or 2-ALZYA-0008, 2-ALZTA-0005, 2-ALZTA-0002 means a Pokémon online feature lost the server connection, or Pokémon HOME could not be reached First, check the network status page for Pokémon HOME maintenance, then bring the console closer to the router.
Differential
Likely causes of “Nintendo Switch console code 2-ALZAA-0014 or 2-ALZBA-0014”, and how to tell them apart
- 1
A slow or unstable connection
What separates it The code appears during play and the network is busy or the signal is weak
How to confirm Move within 10 to 15 feet of the router, out of the dock, and retest; Nintendo describes this as the most common cause
- 2
Sleep Mode or Airplane Mode during play
What separates it The code appears after the screen turned off or airplane mode was switched on
How to confirm Keep the console awake and out of Airplane mode while you use online features
- 3
Damaged Pokémon HOME save data
What separates it The number shown beside the error code is 8807 in Pokémon HOME
How to confirm Delete the Pokémon HOME save data on the console and start it again; Nintendo says this does not affect Pokémon already deposited in HOME
- 4
A temporary HOME service problem
What separates it The code is 2-ALZTA-0002 and other online games work
How to confirm Check the network status page for Pokémon HOME maintenance and try again after it ends
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and which Pokémon game or app you were using
- Whether the console was in Sleep Mode or Airplane mode during play
- The number that came with Pokémon HOME errors: 8807, 992, 999 or 10015
- Whether other online features on the console work
Try in this order
0 of 8 completedWhat to do first
Reversiblecheck the network status page for Pokémon HOME maintenance, then bring the console closer to the router.
Correct only the documented fault domain
ReversibleKeep the console awake and out of Airplane mode during play, improve the connection, and for HOME error 8807 delete the Pokémon HOME save data as Nintendo describes, which does not remove Pokémon you already deposited.
Improve the connection
ReversibleMove within 10 to 15 feet of the router, remove the console from the dock, move metal objects and electronics away and, if your router supports it, connect to a different wireless band.
Keep the console awake
ReversibleAvoid Sleep Mode and Airplane Mode while an online feature is active; Nintendo says Scarlet and Violet can lose the server if you switch either on during play.
For HOME error 8807, delete the HOME save data
ReversibleOpen System Settings, Data Management, Delete Save Data, choose Pokémon HOME and the user, and confirm. Nintendo says the Pokémon you deposited are not affected.
For error 10015, update Pokémon HOME
ReversibleNintendo's article says a bug in a 2022 window was fixed by an update; check the version with + or - on the software icon and use Software Update, Via the Internet.
Check the network status page for HOME
ReversibleFor 2-ALZTA-0002, look for posted Pokémon HOME maintenance on that page, and retry only after it ends.
Contact Pokémon support if needed
ReversibleVisit the Pokémon HOME site, and if the answer is not there submit a ticket to Pokémon support.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2-ALZAA-0014 or 2-ALZBA-0014
- Using Y-Comm in Pokémon Sword or Shield; communication with the server was interrupted, most often by a slow or unstable network.
- 2-ALZXA-0008 or 2-ALZYA-0008
- An online feature in Pokémon Scarlet or Violet lost the server; a slow or unstable connection, or putting the console in Sleep Mode or Airplane Mode during play.
- 2-ALZTA-0005
- Unable to access Pokémon HOME; the same article covers 8807, 992, 999 and 10015, with steps for each.
- 2-ALZTA-0002
- Unable to access Pokémon HOME; likely a temporary service outage, so check the network status page for HOME maintenance.
Stop boundary
When this stops being a self-service repair
- !For Pokémon HOME problems that Nintendo's article cannot solve, contact Pokémon support with a ticket
- !Deleting save data is permanent for that software's local data, so confirm the code is 8807 before doing it
- !If online features fail in every game, use the network pages instead
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover Pokémon Sword, Shield, Scarlet, Violet and Pokémon HOME. The HOME article also refers to a 2022 event and its compensation, which this page does not repeat.
Exact questions
Common questions
What does 2-ALZAA-0014 or 2-ALZBA-0014, 2-ALZXA-0008 or 2-ALZYA-0008, 2-ALZTA-0005, 2-ALZTA-0002 mean on a Nintendo Switch console?+
a Pokémon online feature lost the server connection, or Pokémon HOME could not be reached
Will deleting Pokémon HOME save data lose my Pokémon?+
Nintendo says deleting the HOME save data does not affect Pokémon you have deposited into Pokémon HOME.
What are 8807, 992, 999 and 10015?+
Numbers shown with 2-ALZTA-0005. The article gives a specific fix for 8807 and 10015 and general steps for the rest.
Is 2-ALZTA-0002 my fault?+
Nintendo says it likely indicates a temporary service outage for Pokémon HOME, so check the network status page.
Should I move the router?+
Moving the console closer and away from interference is the first step for the connection-loss codes.