On the covered Nintendo Switch console, 2110-3400, 2137-8051, 2160-8035, 2160-8051, 2809-1035, 2809-1209, 2016-0340 means the network you joined needs a web sign-in first or is a hotspot the console does not work well with First, connect to a different network, such as a home network or a phone hotspot, and see whether the error follows the hotspot.
Differential
Likely causes of “Nintendo Switch console codes 2110-3400, 2137-8051 and 5 more”, and how to tell them apart
- 1
A captive portal that needs a web sign-in
What separates it The code is 2110-3400, the network is a hotel, cafe or shared hotspot and phones ask you to sign in
How to confirm Connect a phone or laptop to the same network and see whether it opens a sign-in or terms page before allowing internet
- 2
A hotspot the console does not work well with
What separates it Codes 2137-8051, 2160-8035, 2160-8051 or 2809-1035 repeat only on this hotspot
How to confirm Try a home network or a phone hotspot; if the console connects there, the first hotspot is the fault
- 3
An out-of-date system version
What separates it The console is behind on updates and the sign-in page never appears
How to confirm Update the console on a network that works, then return to the original network as Nintendo suggests
- 4
A network configured in a way that does not support the console
What separates it Sign-in and updates are fine but the same access point still fails
How to confirm Ask the network administrator whether the network supports game consoles; Nintendo says an unsupported configuration is possible
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message, including whether it says there is no response from the server
- What kind of network it is: home, hotel, cafe, school, work or a phone hotspot
- Whether a phone or laptop must sign in on the same network before it gets internet
- Whether the console connects on another network
Try in this order
0 of 7 completedWhat to do first
Reversibleconnect to a different network, such as a home network or a phone hotspot, and see whether the error follows the hotspot.
Correct only the documented fault domain
ReversibleUse a network that does not ask for a web sign-in or terms agreement, update the console, and if the same hotspot fails repeatedly, treat it as incompatible and use another access point.
Connect to a different network first
ReversibleUse a home network or a phone hotspot that does not need a web sign-in. This one test separates a console problem from a hotspot problem faster than anything else on this page.
Update the console
ReversibleOpen System Settings, System and System Update on a network that works, and let the update finish. Nintendo asks for the latest system version before you return to the original network.
Return to the original network and expect a sign-in page
ReversibleNintendo says that when the console connects again you should be prompted with the authentication page; accept the terms or enter the credentials the venue gave you.
Try another access point if the code repeats
ReversibleFor the hotspot codes, use a different hotspot instead; Nintendo describes the failure as a possible compatibility issue with that specific access point.
Ask the network administrator
ReversibleIf the sign-in page never appears and the network is shared, the network may not be set up to support the console. Contact the administrator for the venue or building.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2110-3400
- The network probably needs a web sign-in, such as agreeing to terms or entering a username and password, which is common on hotel and cafe hotspots.
- 2137-8051
- You cannot connect to a wireless hotspot; Nintendo says it may be a compatibility issue with that hotspot and to try another if it keeps happening.
- 2160-8035
- Unable to connect to a wireless hotspot with the message that there is no response from the server; possibly a compatibility issue with the hotspot.
- 2160-8051
- The same no-response message and the same advice: use an alternate hotspot if the code repeats.
- 2809-1035
- Unable to connect to a wireless hotspot; a possible hotspot compatibility issue, and an alternate hotspot is the fix.
- 2809-1209
- Nintendo's only step is to try connecting to the internet through a different access point.
- 2016-0340
- Shown when trying to connect online; Nintendo says to try a different access point and update the console once it connects.
Stop boundary
When this stops being a self-service repair
- !Do not enter card details or personal information on a hotspot sign-in page that the venue did not point you to
- !If the console cannot connect on any network, contact Nintendo Support with the code
- !For network configuration questions on a shared network, the administrator is the right contact, not Nintendo
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover hotspots and shared networks, from hotel and cafe sign-in pages to access points the console does not get on with. They do not cover a home network that lacks a password or a DNS fault.
Exact questions
Common questions
What does 2110-3400, 2137-8051, 2160-8035, 2160-8051, 2809-1035, 2809-1209, 2016-0340 mean on a Nintendo Switch console?+
the network you joined needs a web sign-in first or is a hotspot the console does not work well with
What does 2110-3400 mean on a Switch?+
The network you are on probably needs a web-browser sign-in, such as agreeing to terms or entering a username and password, which a game console cannot show without help.
Where do I usually see it?+
Nintendo says these connections are common on public hotspots such as hotels and cafes.
Will a phone hotspot avoid it?+
Usually yes, because a phone hotspot does not ask for a browser sign-in, which is why Nintendo names a home network or hotspot as the alternative.
What if only one hotspot fails with 2160-8035?+
Nintendo says that may be a compatibility issue with that hotspot, and to use an alternate access point if it repeats.
Do I need to update the console?+
Nintendo asks you to update to the latest system version as part of the 2110-3400 steps, and to update after connecting for 2016-0340.
Should I contact Nintendo?+
Only if the console cannot connect on other networks either; a failure limited to one hotspot is a hotspot problem.