On the covered Nintendo Switch console, 2122-0002, 2623-1008, 2-AABQA-1021 means an online match in Tetris 99 or ARMS could not connect or the game is waiting on an update or a server fix First, check for a game update and for maintenance.
Differential
Likely causes of “Nintendo Switch console code 2122-0002, 2623-1008, 2-AABQA-1021”, and how to tell them apart
- 1
A known error that Nintendo is investigating
What separates it The code is 2122-0002 in Tetris 99 and updated software has not helped
How to confirm Check for game updates and retry later, since Nintendo's article says the fix is on its side
- 2
An out-of-date game or system
What separates it The game has an available update or the console is behind
How to confirm Update the game from the HOME Menu and update the system in System Settings
- 3
A DNS problem or blocked game server
What separates it The code is 2623-1008 and other games connect fine online
How to confirm Connect at another access point and try an alternate DNS
- 4
A network problem specific to your home
What separates it ARMS fails at home but works at a friend's
How to confirm Confirm other devices have internet, then follow the wireless or wired steps
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the game: Tetris 99 or ARMS
- The version number of the game and whether an update is available
- Whether other online games work on the same network
- Whether wireless or wired is used
Try in this order
0 of 7 completedWhat to do first
Reversiblecheck for a game update and for maintenance.
Correct only the documented fault domain
ReversibleUpdate the game, retry later for 2122-0002 where Nintendo says it is looking into the issue, and for the DNS or connection codes change the access point and run the connection steps.
Update the game
ReversibleFrom the HOME Menu highlight the game icon without starting it, press + or - and choose Software Update, Via the Internet.
Try again later
ReversibleNintendo's article for 2122-0002 says to play the software again later if the error persists after updating.
Update and restart the console
ReversibleMake sure the console has the latest system update, then restart it, as Nintendo says for 2623-1008.
Connect at a different access point
ReversibleUse another location such as a friend or family member's home or a shop with a public network, then compare.
For ARMS, check the network
ReversibleConfirm other devices on the network can browse the internet, then work through the wireless or wired steps for your connection.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2122-0002
- Playing Tetris 99; Nintendo says it is aware of the error and looking into it; check for game updates and try again later.
- 2623-1008
- Playing Tetris 99 online; an issue with the DNS or the game's server connection; update, restart, and try another access point.
- 2-AABQA-1021
- Unable to connect to an online match in ARMS; check that other devices have internet and try the wireless or wired steps.
Stop boundary
When this stops being a self-service repair
- !For 2122-0002 Nintendo says the error is under investigation, so waiting for a game update is the honest fix
- !If the console cannot connect at several access points, contact Nintendo Support
- !Router changes belong to the router's maker or your internet provider
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover online matches in Tetris 99 and ARMS. Nintendo's article for 2122-0002 says it is aware of the issue and investigating; the fix on this page for that code is to update and wait.
Exact questions
Common questions
What does 2122-0002, 2623-1008, 2-AABQA-1021 mean on a Nintendo Switch console?+
an online match in Tetris 99 or ARMS could not connect or the game is waiting on an update or a server fix
What is 2122-0002 in Tetris 99?+
Nintendo says it is aware of this error in Tetris 99 and is looking into it, and asks you to check for game updates and try later.
Is 2-AABQA-1021 a router problem?+
It can be. Nintendo asks you to check whether other devices have internet, then follow wireless or wired steps.
How do I update a game?+
Highlight it on the HOME Menu, press + or -, choose Software Update, then Via the Internet.