On the covered Nintendo Switch console, 2137-8065, 2137-8052, 2137-8056, 2137-8007, 2137-8028, 2154-0101, 2160-8056, 2809-1810 means the console reached the internet but the server did not answer, which is usually maintenance, a busy service or a weak connection First, check Nintendo's network status page for posted maintenance, then retry later if there is none.
Differential
Likely causes of “Nintendo Switch console codes 2137-8065, 2137-8052 and 6 more”, and how to tell them apart
- 1
Posted maintenance or an outage on Nintendo's side
What separates it The message says the server did not respond and several people report the same at once
How to confirm Open Nintendo's network status page and look for maintenance on the eShop or online service
- 2
A busy service or a short-term fault
What separates it No maintenance is posted and the error clears when you retry later in the day
How to confirm Retry after a wait; Nintendo says that if there is no notice of maintenance, trying again at a later time is the fix
- 3
An out-of-date console
What separates it The console is several system updates behind and has not been updated recently
How to confirm Run a system update; Nintendo asks for the latest update, and to restart if the console is already current
- 4
Trouble specific to your network
What separates it The console fails at home but works at another access point
How to confirm Connect at a different access point; if it works there, follow the router steps for your own network
Before you touch a setting
Record this first — changing settings destroys the evidence
- The exact code and the message wording
- Whether Nintendo's network status page lists maintenance for the service
- Whether the console has the latest system update
- Whether the error occurs on a second network or access point
Try in this order
0 of 7 completedWhat to do first
Reversiblecheck Nintendo's network status page for posted maintenance, then retry later if there is none.
Correct only the documented fault domain
ReversibleIf no maintenance is posted, make sure the console has the latest system update, restart it, try a different access point, and follow the router steps only if other networks also fail.
Check the network status page first
ReversibleOpen support.nintendo.com/networkstatus and look for maintenance affecting the service. If maintenance is posted, wait until it ends; nothing you change will help in the meantime.
Retry later if nothing is posted
ReversibleNintendo's articles say that if the error persists and there is no maintenance notice, trying again at a later time is the correct step.
Update and restart
ReversibleCheck that the console has the latest system update. If it is already up to date, hold POWER for three seconds and choose Restart, then try again.
Try a different access point
ReversibleConnect at another location or use a phone hotspot. If the error goes away, the fault is in your own network's environment.
Then work through the network
ReversibleCreate a new internet connection, try an alternate DNS, use the other wireless band and take the console out of the dock, as Nintendo's article for 2137-8007 lists.
Every code on this page
What Nintendo's article says about each code
Nintendo publishes a separate article for every code below, and the fix on this page is the fix all of them share. The line beside each code is what that code's own article adds: the message, the situation, or the one step that differs.
- 2137-8065
- "A server communication error has occurred" while downloading or opening the eShop; check the network status page, update and restart, and try another access point.
- 2137-8052
- The same "server communication error" message; wait for posted maintenance to end, then update, restart and retry.
- 2137-8056
- "Unable to communicate with the server. The network may be busy or the signal strength may be poor" while downloading or opening the eShop.
- 2137-8007
- Check the network status page, update the console, restart, create a new connection, try an alternate DNS and another band or location.
- 2137-8028
- Check the network status page, then work through connection steps for wireless or wired.
- 2154-0101
- An online feature failed; check network status, try a different access point and update the console.
- 2160-8056
- "Unable to connect. There is no response from the server" while connecting or downloading; check status, update and restart, try another access point.
- 2809-1810
- Attempting to connect or open the eShop; try again later, or contact your internet provider or use a different access point.
Stop boundary
When this stops being a self-service repair
- !If no maintenance is posted and the error lasts a long time on several networks, contact Nintendo Support with the exact code
- !Do not reset the router or change its settings until the console has been tested at another access point
- !Keep the message wording, since Nintendo distinguishes a busy network from a server with no response
Evidence ledger
Sources behind this answer
Where the manufacturer's article stops. These articles cover a console that reaches the internet but gets no answer from Nintendo's server. They do not cover a home network fault (other pages) or a specific eShop purchase failure (the eShop pages).
Exact questions
Common questions
What does 2137-8065, 2137-8052, 2137-8056, 2137-8007, 2137-8028, 2154-0101, 2160-8056, 2809-1810 mean on a Nintendo Switch console?+
the console reached the internet but the server did not answer, which is usually maintenance, a busy service or a weak connection
Why does the message say the network may be busy?+
Nintendo's wording for 2137-8056 lists a busy network or poor signal strength as possible reasons the server could not be reached.
Will a router reset fix a no-response error?+
Only if the problem is your network; Nintendo puts checking the status page and trying another access point first.
Do I need to contact Nintendo?+
Only after the status page shows nothing and the error has lasted a long time on several networks.
Can a system update fix it?+
Nintendo asks you to confirm the latest system update for several of these codes, so run one if you have not.