Samsung refrigerator error codes

Samsung refrigerator code 14E

Ice maker sensor error. Samsung lists 14E among the more commonly received codes.

Confirm whether the ice maker is producing ice.

Samsung's page gives no owner step for this code: request service from its Support Center, and do not press panel buttons or unplug the unit unless directed.

• An ice maker sensor fault: 14E shows and the ice maker stops, which points to an ice maker sensor fault. Samsung lists 14E as an Ice Maker Sensor Error
• Frost on the ice maker walls: The ice maker stops and its surroundings are covered with frost. Remove the ice bin, look for frost near the sensor and let it thaw as the manual directs
• A loose sensor connection: 14E returns after thawing and a restart and the ice maker stays idle. Only a technician should check the connector; tell them 14E returned after a full thaw

Record whether the ice maker produces ice and whether the bucket is fully inserted.

Samsung says not to interact with the panel to try to make the code go away.

Samsung's instruction for codes not given specific steps is to request service.

With the bin removed, look for frost or wet ice on the walls; moisture entering the compartment can produce a sensor code without any part having failed.

14E.

Ice maker sensor.

None.

Do not unplug the refrigerator unless told to

Samsung refrigerator code 22E, 22C

Fridge fan error. Samsung says this can potentially be caused by running the refrigerator with the door left open too long.

Check whether a door was left open for a long time.

Samsung's steps: unplug the refrigerator and leave the doors open for a few hours, then plug it back in, close the doors and resume normal operation. If the error returns, request service from Samsung's Support Center. Move perishable food to a cooler while the unit is off.

• A door left open too long: 22E or 22C follows a period with the door ajar. Samsung says this can be caused by running the refrigerator with the door left open too long
• Frost around the fan: The fridge back wall or vents show frost, which points to frost around the fan. Frost forms when warm moist air gets in; the frost must be cleared away or more will build up
• Food packed against the cold air vents: The fresh food section warms unevenly and food is pushed against the back wall. Move food away from the vents and see whether the code returns after a restart

Unplug the refrigerator and leave the doors open for a few hours, then plug it back in, close the doors and resume normal operation.

Open the door less and for under a minute, let hot items cool first and keep two inches of space in front of the vents.

If the error returns, request service.

22E, 22C.

Fridge fan.

A towel.

What does 22E mean on a Samsung fridge? A fridge fan error.

How long should the doors stay open when defrosting? A few hours.

Can I use a hair dryer? No; it will damage the refrigerator.

Can I use a hair dryer to clear the frost? Follow the defrost method in the manual instead, because a hot air source near plastic and wiring risks damage.

Do not use a hair dryer to speed defrosting, as it will damage the refrigerator

Samsung refrigerator code 33E

Ice pipe heater error. Samsung lists 33E among the more commonly received codes, on applicable models.

Note the exact code and the model number.

Samsung's page gives no owner step for this code: request service from its Support Center, and do not press panel buttons or unplug the unit unless directed.

• An ice pipe heater fault: 33E shows and the ice chute freezes, which points to an ice pipe heater fault. Samsung lists 33E as an Ice Pipe Heater Error
• Ice blocking the ice chute: Ice will not dispense and a lump of ice is frozen in the chute area. Thaw the chute as the manual directs and see whether ice dispenses
• A loose heater connection: 33E returns after the chute has been cleared and thawed. Only a technician should check the connector; tell them 33E returned after thawing

Record whether ice or water dispenses and whether the chute is frozen.

Look in the dispenser for a lump of ice frozen in the chute; a frozen chute is the ordinary reason a chute heater code shows.

Ice pipe heater.

Samsung refrigerator code 39E, 39C

Ice maker function error. Samsung lists 39E and 39C among the more commonly received codes.

Confirm the freezer temperature and that the ice bucket is seated.

Samsung's page gives no owner step for this code: request service from its Support Center. Samsung separately says an Ice Off light that blinks means the ice bucket is not inserted correctly or at all, so check that first.

• An ice maker function fault: 39E or 39C shows and no ice is made. Samsung lists 39E and 39C as Ice Maker Function Error
• Frost or a poor seal around the ice bucket: The ice is wet or slushy, which points to frost or a poor seal around the ice bucket. Warm air entering the ice maker compartment causes frost; check the bucket seal and the dispenser flap
• A dispenser flap or chute that is stuck open: Ice arrives wet or clumped and the flap does not close fully. Check the flap moves freely and closes flat and clear any lump of ice from the chute

Remove the bucket, inspect the rubber seal for dirt or damage and reinsert it so it closes completely.

Look at the black flap inside the ice chute; it should sit flush against the housing, so clear any ice or debris holding it open.

Wipe light frost with a damp cloth, scrape medium frost with a plastic scraper, and request service if the code or frost returns.

Ice bucket seal; dispenser flap.

A plastic scraper and cloths.

Why is my ice wet? Warm air entering the ice maker compartment through a poor seal or a flap held open.

How should I clear frost? A damp cloth, then a plastic scraper; never a hair dryer.

Why is my ice clumped together? Warm air entering the compartment melts and refreezes the cubes, so a flap or seal that does not close is the first thing to check.

Samsung refrigerator code 40E, 40C

Ice room fan error. Samsung lists 40E and 40C among the more commonly received codes.

Check that the doors close completely and look for frost or airflow loss.

Samsung's page gives no owner step for this code: request service from its Support Center. Samsung's freezer fan guidance for 21E says a frozen fan can come from a door left open or a gasket gap, and that you can defrost the unit.

• An ice room fan fault: 40E or 40C shows and the ice maker slows. Samsung lists 40E and 40C as Ice Room Fan Error
• Frost around the fan: Frost has built up in the ice room, which points to frost around the fan. Frost forms when warm air enters; clear it and find the air path
• Ice blocking the fan cover: The freezer is warming and a lump of ice sits behind the fan cover. Empty the ice compartment, look for ice on the fan cover and thaw it as the manual directs

Check the ice bucket seal and the dispenser flap for ice or debris, and the left door gasket alignment.

Use a damp cloth for light frost and a plastic scraper for medium frost; a heavy buildup needs a full defrost.

If the code or frost returns, request service.

Ice room fan.

A plastic scraper.

Can frost cause it? Yes; frost is caused by warm moist air getting in.

Samsung refrigerator code 41C, 41, 42

Family Hub software or communication fault. For 41 or 42 with the interior blue lights flashing, Samsung says to reboot the Family Hub. For 41C, Samsung says its steps apply only to 3-Door French Door Family Hub models.

Confirm the latest software update has been downloaded and installed.

Samsung's steps: for 41C, tap OK the first time the error occurs after an update, and if it occurs more than once after the update request service. For 41 or 42 with blue lights flashing, reboot the Family Hub with the power switch on the inside at the top of the right door, and request service if the issue continues.

• A Family Hub software glitch (41, 42): 41 or 42 shows with interior blue lights flashing. Reboot the Family Hub using the power switch inside at the top of the right door
• A pending update (41C): 41C shows on a 3-door French door Family Hub. Confirm the latest software update is downloaded and installed
• A weak Wi-Fi signal during an update: 41C appears when the router is far from the refrigerator and updates stall. Check the Wi-Fi signal strength at the refrigerator and restart the router before you retry the update

Reboot the Family Hub using the power switch on the inside at the top of the right door.

Confirm the latest software update has been downloaded and installed; the first time the error occurs after the update, tap OK.

If the error occurs more than once after the update, or the issue continues, request service.

41C, 41, 42.

Family Hub power switch.

What are 41 and 42? Codes shown with flashing blue interior lights; reboot the Family Hub.

How do I see past codes? Run Self Check from Fridge Manager on the Family Hub panel.

Does the Family Hub affect cooling? The screen and the cooling are separate, so check the temperature before assuming food is at risk.

Samsung refrigerator code 5E

Fridge defrost sensor error. Samsung lists 5E among the more commonly received codes and says its list is not complete.

Note the exact code and the refrigerator and freezer temperatures.

Samsung's page gives no owner step for this code: request service from its Support Center, and do not press panel buttons or unplug the unit unless directed.

• A defrost sensor fault: 5E shows and the fridge section frosts up, which points to a defrost sensor fault. Samsung lists 5E as a Fridge Defrost Sensor Error under its other codes
• Frost around the defrost sensor: The back panel is coated with frost and food warms unevenly. Check the back wall for frost and let the refrigerator thaw as the manual directs
• A loose sensor connection: 5E returns after the frost has cleared and the refrigerator has restarted. Only a technician should check the connector; tell them 5E returned after a full thaw

Record whether the fridge is cooling and whether frost has formed on the back wall or near the vents.

Samsung says not to interact with the panel to make the code go away, since that hides evidence from the technician.

Empty the fresh food back wall and look for frost or ice; heavy frost near the sensor can produce a defrost fault without any part having failed.

Defrost sensor.

Should I unplug it? Not unless directed.

Samsung refrigerator code 84C

Compressor lock. Samsung lists 84C among the more commonly received codes and says its list is not complete.

Note the exact code and the model number.

Samsung's page gives no owner step for this code: request service from its Support Center, and do not press panel buttons or unplug the unit unless directed.

• A locked compressor: 84C shows and the fridge is warm, which points to a locked compressor. Samsung lists 84C as Compressor Lock, and write down the result before moving to the next check
• A supply voltage that is too low to start the compressor: 84C appears after an outage or when the lights dim on startup. Check the outlet is not shared with a large appliance and the plug seats firmly
• A compressor that is hot and stopped itself: 84C appears after a long hot spell with the condenser clogged with dust. Unplug the refrigerator, vacuum the condenser and give it time to cool before restarting

Record whether the compartments are cold and whether you can hear the compressor start.

If the fridge is not cooling, move perishables to a working cooler.

Confirm the plug seats firmly, the outlet is not overloaded and the base grille is clear, because these are the free checks before a compressor is blamed.

Compressor.

Samsung refrigerator code 8E

Ice maker (freezer) sensor error. Samsung lists 8E among the more commonly received codes.

Confirm whether the freezer is cold and whether the ice maker is producing ice.

Samsung's page gives no owner step for this code: request service from its Support Center, and do not press panel buttons or unplug the unit unless directed.

• An ice maker (freezer) sensor fault: 8E shows and ice production stops, which points to an ice maker (freezer) sensor fault. Samsung lists 8E as an Ice Maker (Freezer) Sensor Error
• Frost or ice around the ice maker sensor: The ice maker is idle and the area around it is coated in frost. Remove the ice bin, look for frost near the sensor and let it thaw as the manual directs
• A loose sensor connection: 8E returns after the frost has thawed and the refrigerator has restarted. Only a technician should check the connector; tell them 8E returned after a full thaw

Record whether the ice maker still produces ice and whether the freezer stays cold.

Ice maker sensor.

Can I chip away the ice? No; thaw it as the manual directs, because a tool can crack the plastic.

Samsung refrigerator code AP

The refrigerator shows AP when it is acting as an access point so it can be set up for Wi-Fi features such as SmartThings. Samsung says you usually make this appear by pressing and holding the button indicated during SmartThings setup.

Continue the SmartThings setup you started.

Samsung says the code goes away once setup is complete, or after some time if setup does not complete.

• Access Point mode during setup: AP shows after you held the setup button for SmartThings. Samsung says the fridge displays AP when it acts as an access point for Wi-Fi setup
• The Wi-Fi key held during startup: AP appeared after the connection key was held while the refrigerator started. Turn the refrigerator display off and on without holding the connection key
• A setup left unfinished: AP shows after a Wi-Fi setup began in the app and was not completed. Finish the setup in the app or leave it alone until it times out

Finish the SmartThings connection if you started it.

The code goes away once setup is complete or after some time if setup does not complete.

Do not try to clear it from the panel.

Open the SmartThings app and see whether a setup is waiting; finishing it, or leaving it alone, clears AP without any repair.

AP.

None.

A phone with SmartThings.

Request service if AP never clears, with the full model number and exact code ready