Samsung washer error codes

Samsung washer code dS, dE, dC, dL, FL, LO and related codes

Door error: the door is not detected as closed and locked.

Check that the latch is securely fixed, that laundry or other items are not caught in the door, and that the door is closed and secured correctly.

If the code cannot be corrected, or the door or latch is damaged, Samsung says to request service from its Support Center. Notes: the code can appear even with no cycle running if Child Lock is on and there is water in the tub, and if the door is not closed or Child Lock turned off within 30 seconds the washer drains the tub. A FlexWash washer shows 1dC4 if the rubber button next to the upper washer's latch is missing, where service is not required and replacing the button fixes it. On some models dC is an Unbalanced Load error, so check your user manual.

• Laundry or an object caught in the door: The door does not fully latch and the code shows at start. Check that laundry or other items are not caught in the door, and the door is closed and secured correctly
• A damaged door or latch: The door closes but the latch looks broken or bent. If the code cannot be corrected or there is damage to the door or latch, request service
• Child Lock with water in the tub: The code appears with no cycle running, which points to child Lock with water in the tub. If the door is not closed or Child Lock turned off within 30 seconds, the washer drains the water from the tub
• A missing rubber button on a FlexWash upper washer: 1dC4 shows on a FlexWash washer, which points to a missing rubber button on a FlexWash upper washer. Samsung says replacing the rubber button next to the upper washer's latch fixes 1dC4 without service

Check the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.

If Child Lock is on and water is in the tub, close the door or turn Child Lock off within 30 seconds, or the washer will drain the tub.

If 1dC4 shows, look for the rubber button next to the upper washer's latch; if it is missing, replacing it fixes the error.

dS, d5, FL, LO, L0, dE, dE1, dE2, dC, dC1, dL, 1dC, 1dC4, 1dC1.

Door latch; rubber button (FlexWash).

What does a dC or dE code mean on a Samsung washer? The door is not detected as closed and locked.

Can dC mean something else? On some models dC is an Unbalanced Load Error; the user manual tells you which.

Why does it appear with no cycle running? Child Lock is on and there is water in the tub.

Unplug the washer before you inspect the latch mechanism

Samsung washer code ddC, dC3

Add Door error: the Add Door is not detected as closed and locked.

Check that the latch is securely fixed, that laundry or other items are not caught in the Add Door, and that it is closed and secured correctly.

If the code cannot be corrected, or there is damage to the Add Door or latch, Samsung says to request service from its Support Center.

• Laundry caught in the Add Door: The small door does not latch on a model with an Add Door. Check that laundry or other items are not caught in the Add Door
• A damaged Add Door or latch: The door is cracked or the latch is bent. If the code cannot be corrected or the door or latch is damaged, request service
• A door seal or hinge that catches: The Add Door closes but does not seat evenly, or a small item is caught along its edge. Open the Add Door fully and inspect the seal and the hinge line for anything trapped, then close it firmly

Check the latch is securely fixed and nothing is caught in the Add Door.

Close and secure the Add Door correctly.

If the code cannot be corrected or there is damage to the Add Door or its latch, request service.

ddC, dC3.

Add Door; latch.

What does ddC mean? The Add Door is not detected as closed and locked.

Is it the main door? No; the main door uses the dC family of codes.

What blocks it? Laundry or other items caught in the Add Door.

Can I keep washing with the Add Door open? No; the washer will not run a cycle until it detects the door closed, so close it before you restart.

Unplug the washer before you inspect the Add Door latch

Samsung washer code dn

The washer is downloading an update. Samsung says the controls, including the dial, do not respond during the update.

Keep the washer powered on while the download completes.

Samsung says updates take about 15 minutes and the message disappears when the update is complete. If the washer has shown the code for more than 30 minutes while continuously powered on with no Wi-Fi connection issues, request service from Samsung's Support Center.

• A firmware update downloading: dn shows and the dial and controls do not respond. During the update the controls will not respond, including the dial
• A download stuck for a long time: dn has shown for over 30 minutes with a good Wi-Fi connection. Samsung says if dn stays over 30 minutes while continuously powered, request service
• A software update pushed through the network connection: dn appears with the washer connected to Wi-Fi and the controls are locked. Leave the washer powered and wait, then see whether dn clears by itself

Updates take about 15 minutes and the message disappears when the update is complete.

Keep the washer powered on while the download completes.

If dn is displayed for more than 30 minutes while continuously powered and with no Wi-Fi issues, request service.

dn.

What does dn mean? The washer is downloading an update.

Can I use the dial? No; the controls do not respond during the update.

Should I unplug the washer during dn? No; interrupting the download risks leaving the update unfinished, so leave the power on.

Do not unplug the washer while dn is showing

Request service if dn stays for more than 30 minutes with power on and no Wi-Fi problems

Samsung washer code E2, bE2, 6E2, BE2, 8E2

Jammed button error: a button on the panel is detected as stuck or continuously pressed. On some models BE2 (8E2) is instead a Mems sensor error, so check your user manual.

Power off the washer.

Samsung's fix: individually touch every button on the panel, working each back and forth to reach all its edges before releasing it. If any button is damaged, or the code returns after powering the washer on, request service from Samsung's Support Center.

• A button held down or stuck: A panel button is detected as continuously pressed, which points to a button held down or stuck. Power off, then touch every button one at a time, working each back and forth to its edges
• A damaged button: The panel shows wear or a cracked button, which points to a damaged button. If any button is damaged, request service, and write down the result before moving to the next check
• BE2 meaning something else on your model: The code is BE2 or 8E2, which points to BE2 meaning something else on your model. On some models BE2 (8E2) is a Mems Sensor Error rather than a Jammed Button Error; the user manual says which

Turn the washer off before touching the panel.

Individually touch every button on the panel and work it back and forth to reach all edges before releasing.

Power the washer back on; if a button is damaged or the code returns, request service.

E2, bE2, 6E2, BE2, 8E2.

Control panel buttons.

What does E2 mean on a Samsung washer? A button on the panel is detected as stuck or continuously pressed.

Can BE2 mean something else? Yes; on some models it is a Mems Sensor Error.

Unplug the washer before you clean around the buttons

Samsung washer code OE, 0E, OC, 0C, 1 OC, 1 0C

Overflow error: there is too much water in the washer.

Turn off the water supplies and observe whether filling stops.

Samsung lists this as the Overflow error and points to its separate guide for the full steps. Its excess-suds page says over-sudsing from too much detergent or a non-HE detergent is a common reason for water-level errors.

• A drain path that is not draining: The tub holds more water than it should and the code shows. Samsung points to its no-drain guide: level the washer, inspect the drain hose and clean the pump filter
• A drain hose installed wrongly: Water siphons out or the hose is kinked, which points to a drain hose installed wrongly. The hose must sit 6 to 8 inches into the pipe and not form an airtight seal
• Excess detergent suds: Suds fill the drum along with the code, which points to excess detergent suds. Run empty cycles without detergent until suds no longer appear

Samsung says to level the washer, inspect the drain hose, clean the pump filter on a front-load, then start a cycle and confirm it drains at the start.

The drain hose should be at least 18 inches and no more than 96 inches high, and not inserted less than 6 or more than 8 inches.

Run an empty cycle with no detergent; if suds appear, keep running empty cycles until they stop.

OE, 0E, OC, 0C, 1 OC, 1 0C.

Pump filter; drain hose.

A towel and a bucket.

What does OE mean on a Samsung washer? There is too much water in the washer.

Is it the same as nd? They are related; both send you to the no-drain steps.

What if the tub keeps filling? Turn off the water valves and request service.

Can suds cause it? Yes; too much or non-HE detergent leaves residue that causes suds.

Turn the water supply off if water keeps rising

Wait about an hour after a hot cycle before you drain or touch the water