Exact model-family answer directory
Nintendo Switch (original, revised and OLED) troubleshooting
Nintendo Switch (original, revised and OLED) (HAC-001, HAC-001(-01) and HEG-001): screen (from the Wikipedia device page); storage and battery; upgraded dock; size; where the serial is; screen care, and a fix for each symptom below.
- Screen (from the Wikipedia device page)A 7 in OLED at 720p (210 ppi), released in October 2021, with the same processor, GPU and RAM as the original.
Nintendo Switch (launch, revised and OLED models) cannot connect online or has strict NAT
Open record Nintendo · sign inNintendo Switch (launch, revised and OLED models) cannot sign in or verify the account
Open record Nintendo · controllerNintendo Switch (launch, revised and OLED models) controller will not connect or keeps disconnecting
Open record Nintendo · game crashingNintendo Switch (launch, revised and OLED models) games crash, freeze or close
Open record Nintendo · no soundNintendo Switch (launch, revised and OLED models) has no sound or headset audio problems
Open record Nintendo · overheatingNintendo Switch (launch, revised and OLED models) overheats, shuts down or the fan is loud
Open record Nintendo · save syncNintendo Switch (launch, revised and OLED models) saved games will not sync
Open record Nintendo · storage fullNintendo Switch (launch, revised and OLED models) storage is full or games will not install
Open record Nintendo · no displayNintendo Switch (launch, revised and OLED models) turns on but has no picture
Open record Nintendo · no powerNintendo Switch (launch, revised and OLED models) will not turn on
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- HAC-001, HAC-001(-01) and HEG-001
Published specification
What is true of this model and changes how you fix it
- Official specifications7.0-inch OLED screen at 1280x720, 64GB storage (expandable via microSDXC up to 2TB), 4310mAh battery rated 4.5-9 hours (varies by game — 5.5 hours playing Breath of the Wild). Size 4in x 9.5in x 0.55in, weight approx. 0.71lbs (0.93lbs with Joy-Con attached). Wi-Fi 802.11 a/b/g/n/ac, Bluetooth 4.1.
- Model — Switch OLED (HEG-001)The premium original-generation Switch with a 7-inch OLED screen (richer handheld picture), 64GB storage, a wired-LAN dock, and better speakers/stand. It docks to a TV at up to 1080p and plays handheld/tabletop — the same games as other original Switch models, just a nicer screen.
- Storage — microSD expandable64GB internal (double the older models) plus a microSD card slot for more games — storage-full is solved with a microSD card.
- Display — OLED is handheld onlyThe OLED benefit applies to the built-in screen; docked to a TV it outputs the same 1080p as other original Switches. It is not 4K (that is the Switch 2).
- Storage and battery64 GB internal storage, double the original, and the same battery life of 2.5 to 6.5 hours.
- Upgraded dockThe dock has a wired Ethernet port in place of the hidden USB 3.0 port and a larger housing.
- Size176 x 102 x 14 mm and 319 g with standard detachable Joy-Con.
- Where the serial isThe Switch OLED has its serial on the back, under the kickstand. Nintendo support asks for it when you contact them or send the console for repair.
- Screen careAn OLED screen can retain an image if one static picture is shown for a very long time. Use the auto-brightness and the sleep timer in the settings, and put the console to sleep when you stop.
- Dock and chargingThe OLED dock has a LAN port in the back. Use the Nintendo adapter for charging, and avoid cheap docks that can damage the console.
- Storage and gamesThe Switch OLED has 64 GB of internal storage. A microSD card adds more. Check Data Management to see what takes space. Move or archive games you are not playing.
- Dock and TVIf the screen is blank on the TV, check the HDMI cable, the dock's power and the TV input. Reseat the console in the dock. If it still fails, try another cable.
Where these figures were read. nintendo.com/us/switch/tech-specs/ (Technical Specs — Nintendo Switch OLED Model)
Manufacturer support for this product line. Nintendo Support — Nintendo support. Official Nintendo Switch console, controller, display, storage and network support.
Also read for this model. Wikipedia — Nintendo Switch.
Exact questions
Questions that only have an answer for the Nintendo Switch (launch, revised and OLED models)
My Switch OLED looks great handheld but the same on TV — is that right?+
Yes — the OLED screen only improves the handheld picture; when docked, the Switch OLED outputs the same up-to-1080p image as the standard Switch, because docking uses the TV's panel, not the OLED. So identical TV picture between an OLED and a standard Switch is expected. For a higher-resolution docked image (4K) you would need the Switch 2.