Platform-specific support

Cross-platform gaming troubleshooting

Console problems that cross platforms, such as slow downloads, a strict NAT type and headset microphones, together with the Switch and Switch 2 guides.

Console faults come in a few families. A console that will not turn on or shuts off by itself may have a power or overheating problem, so check the power cable, the vents and the room. Games that crash or freeze often respond to a restart, a game update or freeing storage, because a full drive stops updates installing. Online problems, from slow downloads to a strict NAT type, are normally router or Wi-Fi issues: try a wired connection, restart the router and check that the console's ports are not blocked. Controller faults are usually a low battery, a pairing problem or drift that a cleaning or a firmware update can address.