eero updates its software, eeroOS, on a rolling basis. In the app, tap Settings, Software updates; if one is available you see An update is available and a list of changes, and you tap Install now. Check the version you run under the eeroOS version article. After setup a blue prompt offers Update now. Eeros must be online and powered on to update: eero says an offline or unplugged eero will not update, and a provider outage stops updates for everyone. Updates take 15 to 20 minutes, with a reboot of about 90 seconds at the end that momentarily takes the network offline. If you do nothing, eero updates the network overnight. To avoid daytime interruption, set Preferred update time under Software updates and choose AM or PM.
When you add a new eero it may update immediately so it matches the rest of the network. If an update stalls, check every eero shows online, restart the offline one, make sure the internet works and try again later. eero publishes release notes and security updates. If the app says Your network needs an update while you are adding an eero, update the network first. Do not unplug eeros during an update. A sensible routine is to let overnight updates run, choose a preferred update time that matches when nobody is online, and check the version now and then in the app.
After a manual update, restart nothing yourself unless an eero stays offline; the process reboots each eero on its own, and interrupting it is the way updates go wrong.
Differential
Likely causes of “eero mesh wifi firmware update will not install”, and how to tell them apart
- 1
An eero is offline
What separates it The update will not start because one of the eeros is offline
How to confirm Bring the offline eero online first, since eeros update together as a network
- 2
A provider outage
What separates it Nothing can be downloaded because the provider's service is down
How to confirm Wait for the service to return, and then check for the update again
- 3
A new eero needing a match
What separates it A new eero updates at once because it needs to match the rest of the network
How to confirm Let the update finish, since the eero must run the same software as the others
- 4
The update time is inconvenient
What separates it The network reboots in the daytime because the update time is not convenient
How to confirm Set a preferred update time in the settings, so that updates install when it suits you
- 5
An old app
What separates it The Software updates option is missing because the app is out of date
How to confirm Update the eero app to the newest version, and then look for the option again
Before you touch a setting
Record this first — changing settings destroys the evidence
- The version of eeroOS that the app shows
- Which of your eeros are online in the app
- What the app says under Software updates
- The time of day it updates
Try in this order
0 of 7 completedOpen Software updates
ReversibleOpen Software updates in the app, by tapping Settings and then choosing the Software updates option.
Confirm all eeros are online
ReversibleConfirm that all eeros are online, and fix any that show as offline before you start the update.
Install now
ReversibleTap Install now if the app offers an update, and let it run without interruption.
Wait 15 to 20 minutes
ReversibleWait 15 to 20 minutes for the update, since the reboot at the end takes about ninety seconds.
Set a preferred time
ReversibleSet a preferred time for updates, choosing the hour that suits you, in the settings.
Check the version
ReversibleCheck the version after the update, in Settings, to confirm that the new software is installed.
Read the notes
ReversibleRead the notes for the release, since eero's release notes list every change that it made.
Model-specific
What is true of this model and not of its siblings
- Rollout
- eero releases updates on a rolling basis, so a neighbor may get one first.
- Wi-Fi 7
- Wi-Fi 7 eeros such as the Max 7 carry a three-year warranty.
- Other models this page answers
- These steps also fit models eero Pro 6E, eero Pro 6, eero 6+, eero 6, eero Pro (2nd generation), eero Beacon, eero Outdoor 7.
Stop boundary
When this stops being a self-service repair
- !If an eero stays offline, follow the offline eero steps
- !If updates fail for days, contact eero support
- !If a release causes a problem, check the release notes
Evidence ledger
Sources behind this answer
Update timing, preferred time and offline eeros.
Checking the version.
What each release changes.
Offline eeros cannot update.
The company and its products.
Exact questions
Common questions
How do I update my eero?+
Open Settings, then Software updates, and tap Install now when an update is offered.
Do updates happen automatically?+
Yes, updates happen automatically, usually overnight, when the network is quiet.
Can I schedule them?+
Yes, you can choose a preferred update time, so that the eero updates when it suits you.
Will the network drop?+
The network drops for a moment during the reboot, at the end of the update.
Where are release notes?+
The release notes are in eero's Software Release Notes, on eero's support site.
Does a new eero update?+
A new eero may update at once, so that it runs the same software as the rest.
Are updates rolling?+
Yes, updates are rolling, which means that they reach different networks at different times.