Exact model-family answer directory
eero Pro 6 troubleshooting
eero Pro 6 (eero Pro 6): the system; wired speed; one network name; lights; restart order; placement, and a fix for each symptom below.
- The systemThe eero Pro 6 is a tri-band Wi-Fi 6 mesh unit with two Gigabit Ethernet ports, and it can act as a smart home hub for Thread and Zigbee devices.
No internetWi-Fi dropsSlow Wi-FiDead zonesDevice won't connectSetup
Confirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- eero Pro 6
Published specification
What is true of this model and changes how you fix it
- Wired speedA wired device tops out at about 940 Mbps because the ports are Gigabit; a link shown as 100 Mbps almost always means a damaged cable or a faulty port.
- One network nameAll bands share one name, which can make 2.4 GHz-only devices such as smart plugs hard to join; bring them close to a unit during setup.
- LightsWhite means all is well, blue means it is waiting to be set up and red means no internet.
- Restart orderRestart the modem first, then the gateway eero, then the other units.
- PlacementPlace units about two rooms apart, in the open and off the floor, and use Ethernet between them where you can.
- Bridge modeUse bridge mode only if you must keep another router; it switches off eero's security and some app features.
Manufacturer support for this product line. Eero Support — Help center. Official eero setup, placement, radio, software and account guidance.
Also read for this model. eero Community — eero Pro 6E data rate 100 but I have 1 Gbps internet.
Exact questions
Questions that only have an answer for the eero Pro 6
Why does my eero Pro 6 show a 100 Mbps link?+
A damaged cable or a faulty port.
What speed do the Ethernet ports run?+
Gigabit.
Why will a smart plug not join?+
It may be 2.4 GHz only; join while close.
What does a red light mean?+
No internet connection.