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NETGEAR Nighthawk RAX120 router internet or Wi-Fi is slow

NETGEAR Nighthawk RAX120 router internet or Wi-Fi is slow: provider rate, wired router throughput, radio link and one service should be measured separately. Scoped to RAX120.

The NETGEAR Nighthawk RAX120, the AX12 twelve-stream Wi-Fi 6 router, is a fast router whose slow-speed complaints on the NETGEAR community fall into three groups: speeds that are slow all the time, speeds that start well and fade, and speeds that are slow on a particular band. For the first, test with a computer plugged into the router by Ethernet and then directly into the modem, to learn whether the router or the line is slow. One owner thread found that Quality of Service stayed on in the 5 Gigabit port mode even when the setting said off,

The checks in more detail

so check QoS in Advanced, Setup, QoS Setup and make sure it is really off; QoS is designed for slower lines and caps a fast one. For a fade, a thread on bufferbloat explains that when the router is faster than the cable modem the buffers fill and speeds drop until a reboot clears them, so a router that is great after a restart and slow a day later has either this or a heat problem, and the community often links the fade to heat, so check the temperature as the overheating page describes.

For Wi-Fi speeds, place the router in the open and central, off the floor, and keep it away from other electronics and thick walls. Check the band the device uses: 5 GHz is fast but short range, and 2.4 GHz reaches farther and is slow. If the router uses one name for all bands, a device may hold a slow band, so give each band its own name and join the 5 GHz one. Use a 80 MHz channel width on 5 GHz and pick a clear channel in the router's Wireless settings.

Make sure the device's Wi-Fi adapter supports Wi-Fi 6, since an older adapter limits the speed. Update the router's firmware, reading the release notes and the community posts for a release that helped. Check for a link that has fallen to 100 Mbps, with a bad cable. Disable features such as Armor or Dynamic QoS for a test. If speeds stay far below the plan with QoS off, a wired test confirming the router and a clean channel, contact NETGEAR with your test results.

Differential

Likely causes of “NETGEAR Nighthawk RAX120 router internet or Wi-Fi is slow”, and how to tell them apart

  1. 1

    QoS still on

    What separates it A cap on fast lines

    How to confirm Check and turn off QoS

  2. 2

    Bufferbloat or heat

    What separates it Speeds fade until a reboot

    How to confirm Test the temperature and reboot to compare

  3. 3

    A device on the 2.4 GHz band

    What separates it Slow Wi-Fi

    How to confirm Name each band and join 5 GHz

  4. 4

    A cable at 100 Mbps

    What separates it Wired speed is low

    How to confirm Replace the cable

  5. 5

    An old adapter

    What separates it Wi-Fi 6 speeds are not reached

    How to confirm Use a Wi-Fi 6 adapter

Before you touch a setting

Record this first — changing settings destroys the evidence

  • The wired speed at the router and at the modem
  • The QoS setting
  • The band and channel
  • Whether a reboot helps

Try in this order

0 of 6 completed
  1. Test wired speed

    Reversible

    At the router and the modem.

  2. Turn off QoS

    Reversible

    And check it.

  3. Name each band

    Reversible

    Join 5 GHz.

  4. Set the channel

    Reversible

    Clear, 80 MHz.

  5. Replace the cable

    Reversible

    If the link is 100 Mbps.

  6. Update firmware

    Reversible

    After reading notes.

Model-specific

What is true of this model and not of its siblings

QoS
It caps fast lines.
Bufferbloat
Reboots hide it for a while.

Stop boundary

When this stops being a self-service repair

  • !If speeds stay low with QoS off and a wired test fine, contact NETGEAR
  • !If it fades with heat, see the overheating page
  • !Update the firmware

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why is my RAX120 slow?+

QoS, heat or the band.

Why does a reboot help?+

It clears buffers and cools the router.

What band should I use?+

5 GHz for speed.

Does the adapter matter?+

Yes.

Wrong device or version?

Match the path before repeating the steps.

Match another device