NETGEAR · Wi-Fi drops

NETGEAR Nighthawk RAX120 router Wi-Fi keeps disconnecting

NETGEAR Nighthawk RAX120 router Wi-Fi keeps disconnecting: client, band, channel/interference, coverage, firmware and node backhaul should be isolated. Scoped to RAX120.

A NETGEAR Nighthawk RAX120 that drops its Wi-Fi or its internet connection has two stories in the NETGEAR community. In one, the whole high speed internet connection drops, and a reboot restores it, which owners link to the router's heat or to the buffers; in the other, only some devices drop, which points to channels and bands. First decide which one you have.

The checks in more detail

If every device and the wired connection fail together and a reboot cures it, the router is the problem and the restart and overheating pages apply, because the RAX120 runs hot and the community found that a failed thermal sensor lets it heat without the fan spinning up. If only a few devices drop, give each Wi-Fi band its own name in Wireless settings so that you can pin devices that struggle to the 5 GHz or 2.4 GHz band, and set the 2.4 GHz channel to 1, 6 or 11 so that it does not overlap with neighbors.

On the 5 GHz band, set the channel width to 80 MHz and choose a channel without DFS if radar events make the router hop channels and drop devices; the router logs a DFS event when it does, and a non-DFS channel stops it. Other causes are device-side. A phone that holds on to a weak signal instead of moving to a stronger one drops at the edge of the range, so add a mesh satellite or move the router. Power saving on a laptop's Wi-Fi adapter disconnects it when idle, so set the adapter to maximum performance.

Turn off Smart Connect for a test, since band steering can bounce a device between bands. Check the router's firmware and update after reading recent posts. Put the router in the open and out of a cabinet. Look at the router's event log for repeated disconnect messages with times. A drop of the internet only, with the Wi-Fi staying up, may be the cable line and the modem, so check the modem's signal levels. If drops continue with a cool router, clean channels and updated firmware, contact NETGEAR, mentioning the community findings.

Differential

Likely causes of “NETGEAR Nighthawk RAX120 router Wi-Fi keeps disconnecting”, and how to tell them apart

  1. 1

    The router overheating

    What separates it The whole connection drops until a reboot

    How to confirm See the overheating page and check the thermal sensor

  2. 2

    A DFS channel hop

    What separates it Devices drop at random on 5 GHz

    How to confirm Use a non-DFS channel

  3. 3

    Band steering

    What separates it A device bounces between bands

    How to confirm Name each band separately and turn off Smart Connect

  4. 4

    A congested 2.4 GHz channel

    What separates it Drops at busy times

    How to confirm Set the channel to 1, 6 or 11

  5. 5

    A line fault

    What separates it The internet drops, Wi-Fi stays up

    How to confirm Check the modem levels with the provider

Before you touch a setting

Record this first — changing settings destroys the evidence

  • Whether the whole connection or single devices drop
  • The channel and width
  • The router temperature
  • The event log

Try in this order

0 of 6 completed
  1. Decide whole or single drops

    Reversible

    Watch the lights.

  2. Name each band

    Reversible

    Pin devices.

  3. Set a non-DFS channel

    Reversible

    On 5 GHz.

  4. Set the 2.4 GHz channel

    Reversible

    1, 6 or 11.

  5. Turn off Smart Connect

    Reversible

    For a test.

  6. Check the event log

    Reversible

    For repeated events.

Model-specific

What is true of this model and not of its siblings

DFS
Radar detection can force a channel change.
Heat
The community links drops to overheating.

Stop boundary

When this stops being a self-service repair

  • !If drops continue with a cool router and clean channels, contact NETGEAR
  • !If the line drops, contact the provider
  • !Read recent firmware posts first

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why does my RAX120 drop Wi-Fi?+

Heat, a DFS channel hop or band steering.

What is DFS?+

Channels shared with radar, where the router must hop.

Should I name each band?+

Yes.

Does a reboot help?+

It restores a heat-related drop for a while.

Wrong device or version?

Match the path before repeating the steps.

Match another device