Exact model-family answer directory
NETGEAR Nighthawk RAX120 router troubleshooting
NETGEAR Nighthawk RAX120 router (RAX120): ports (from Android Central and Dong Knows Tech); hardware; label; settings worth knowing; placement; speeds and expectations, and a fix for each symptom below.
- Ports (from Android Central and Dong Knows Tech)Six Ethernet ports: one for the internet connection, one 2.5 or 5 Gbps multi-gig port (also 1 Gbps), and four 1 Gbps ports. The first two gigabit LAN ports can be combined for more throughput. Two USB 3.0 ports run ReadySHARE.
NETGEAR Nighthawk RAX120 router has Wi-Fi but no internet
Open record NETGEAR · slow Wi-FiNETGEAR Nighthawk RAX120 router internet or Wi-Fi is slow
Open record NETGEAR · restartsNETGEAR Nighthawk RAX120 router restarts, freezes or overheats
Open record NETGEAR · Wi-Fi dropsNETGEAR Nighthawk RAX120 router Wi-Fi keeps disconnecting
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- RAX120
Published specification
What is true of this model and changes how you fix it
- Official specifications802.11ax dual-band AX6000 class: 2.4GHz 4x4 up to 1.2Gbps, 5GHz 8x8 up to 4.8Gbps (up to 6Gbps combined). 8 concealed internal antennas. 4 Gigabit Ethernet LAN ports, USB 3.0 ports. Folded dimensions 11.81 x 8.76 x 3.35in, weight 3lbs (1364g).
- Wi-Fi 6 router (high-end, single unit, dual-band)A high-end Wi-Fi 6 (AX) router with 2.4/5 GHz (no 6 GHz — that is 6E/7). Wi-Fi 6 speeds need Wi-Fi 6 clients; older devices connect at their generation normally.
- Single router coverageCovers a limited area as a single unit; large homes may need mesh/extenders or central placement. A weak room is coverage, not a fault.
- Managed by app or webNighthawk app or web admin. It has no 6 GHz band, so 'no 6 GHz' is the hardware generation, not a fault.
- HardwareA 2.2 GHz quad-core CPU with 512 MB RAM and 1 GB flash, 12 Wi-Fi streams (AX6000), about 4,804 Mbps on 5 GHz and 1,147 Mbps on 2.4 GHz.
- LabelThe Nighthawk RAX120 is a Netgear Wi-Fi 6 router. The serial and model are on the underside. Netgear's support asks for them.
- Settings worth knowingThe router has options for Wi-Fi channels, guest networks and parental controls. Leave the channel on Auto unless a neighbor's network interferes. Use the guest network for visitors.
- PlacementA router works best in the middle of the home, off the floor and away from metal and microwaves. Point the antennas upright, and avoid cabinets.
- Speeds and expectationsA 12-stream router offers high peak speeds, but a real device gets what its own radio and the signal allow. Test near the router first. If a device is slow far away, add a mesh or move the router.
- Security and updatesChange the admin password and keep the firmware current. Turn off remote management unless you need it. Use a guest network for visitors.
- Warranty and supportNetgear's warranty starts at purchase, so keep the receipt. Register the router on Netgear's site, which also gives access to support. Note the serial and the firmware version before you call.
- Placement and channelsPlace the router high and central, away from metal and microwaves. The router chooses channels automatically, and you can set a fixed one if a neighbor's network interferes. Test the speed near the router with a wired computer first, then at the far end of the house.
Where these figures were read. netgear.com/home/wifi/routers/rax120/ (Nighthawk 12-Stream Dual-Band WiFi 6 Router (RAX120), Product Specifications)
Manufacturer support for this product line. NETGEAR Support — Home networking support. Official NETGEAR router, Orbi, modem, switch and extender support.
Also read for this model. Android Central — Netgear Nighthawk RAX120 review; Dong Knows Tech — NETGEAR RAX120 review.
Exact questions
Questions that only have an answer for the NETGEAR Nighthawk RAX120 router
Does the Netgear RAX120 have a 6 GHz band?+
No — the RAX120 is a Wi-Fi 6 (AX) router with 2.4 and 5 GHz bands only. The 6 GHz band came with Wi-Fi 6E (the RAXE models) and Wi-Fi 7. So there is no 6 GHz network to find on this router, which is its generation rather than a fault. It still delivers strong Wi-Fi 6 performance to compatible devices on the 5 GHz band.