Bluetooth on the Galaxy S21+ is a standard 5.0 radio, and trouble is usually an accessory problem or a stale list. Remove old devices in Settings, Connections, Bluetooth, forget the one that fails and pair it again. For Galaxy Buds and Watch use the Galaxy Wearable app, which also updates their firmware. Check Call audio and Media audio for each device, since a device with Call audio off connects but is silent in calls. If sound goes to the wrong place, open the media output panel and choose the device.
The checks in more detail
The S21+'s Wi-Fi and Bluetooth share the 2.4 GHz band, so move to 5 GHz if audio stutters. A restart and a cache partition wipe after the final update help, and a network reset is the last software step. Cars with older software may not pair, so update the car. If the Bluetooth toggle is grayed out, the radio needs service. Use the Bluetooth diagnostic in Samsung Members to test the radio and quote the result to support.
If a headset works for music but not for calls on the S21+, check that Call audio is enabled for the device and that the phone's call app is not set to use the earpiece by default for that call. Owners also find that two devices connected at once, such as a watch and earbuds, can compete for the audio; disconnect one to test. Samsung's SmartThings Find and Nearby device scanning also use Bluetooth in the background, and some owners notice that turning Nearby device scanning off in Settings, Connections, More connection settings steadies headphones.
Try it for a day and see. Keep in mind that turning it off disables features such as quick sharing prompts, so turn it back on if the trade-off is not worth it. A habit that avoids many Bluetooth faults is naming each accessory distinctively in the Bluetooth list, so that you can tell your car from your friend's and your old headset from the new one, because a list full of devices named Headphones invites connecting to the wrong one. Keep a short list on this phone, remove devices you no longer own, and give the rest clear names.
Differential
Likely causes of “Samsung Galaxy S21+ will not pair or stay connected over Bluetooth”, and how to tell them apart
- 1
A stale pairing
What separates it The device will not connect
How to confirm Unpair and pair again
- 2
Call audio off for the device
What separates it Silent in calls
How to confirm Enable Call audio
- 3
The wrong output device
What separates it Sound plays elsewhere
How to confirm Choose the output in the media panel
- 4
2.4 GHz interference
What separates it Stutter
How to confirm Use 5 GHz Wi-Fi
- 5
A radio fault
What separates it The toggle is grayed out
How to confirm Samsung service
Before you touch a setting
Record this first — changing settings destroys the evidence
- The accessory
- The audio profiles enabled
- The diagnostic result
- Whether Wi-Fi is on 2.4 GHz
Try in this order
0 of 8 completedUnpair and pair again
ReversibleThe failing device.
Enable Call and Media audio
ReversibleOn the device's settings.
Choose the output
ReversibleIn the media panel.
Use 5 GHz Wi-Fi
ReversibleTo cut interference.
Run the Bluetooth diagnostic
ReversibleIn Samsung Members.
Reset network settings
ReversibleAs a last step.
Disconnect extra devices
ReversibleLeave only the headset connected and test a call.
Check Call audio
ReversibleOn the device's gear screen.
Model-specific
What is true of this model and not of its siblings
- Profiles
- Call and media audio are separate.
- Diagnostic
- It tests the radio.
- Competing devices
- A watch and earbuds can compete.
- Call audio
- A separate profile.
Stop boundary
When this stops being a self-service repair
- !If the diagnostic fails, book service
- !If one accessory fails, contact its maker
- !A grayed toggle needs repair
Evidence ledger
Sources behind this answer
Exact questions
Common questions
Why is there no sound in calls?+
Call audio may be off.
Where is the output panel?+
In the media card.
Is a diagnostic available?+
In Samsung Members.
Does 2.4 GHz matter?+
It shares the band.
Why is there music but no call audio?+
Call audio may be off.
Can two devices conflict?+
Yes.