Samsung · Wi-Fi

Samsung Galaxy S21+ will not connect to Wi-Fi or keeps disconnecting

Samsung Galaxy S21+ will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to SM-G996*.

Wi-Fi on the Galaxy S21+ uses Wi-Fi 6, and its trouble is the same list as the rest of the series: power saving settings, a router that mishandles Wi-Fi 6, and a long list of saved networks. Open Wi-Fi, Advanced and turn off Wi-Fi Power Saving Mode and Switch to mobile data, forget the network and rejoin, and try the 5 GHz band by name. Update the router's firmware, and test the phone on a hotspot to see whether the router or the phone is at fault.

The checks in more detail

Check Private DNS under More connection settings and the Wi-Fi diagnostic in Samsung Members. If Wi-Fi turns off after sleep, check Adaptive battery and Put unused apps to sleep. A weak signal at your seat is a coverage problem for the router, not the phone. A case with metal can reduce range. A cache partition wipe after the final update clears leftovers, and a network reset rebuilds the stack. The S21+ is old, so a radio fault after years is possible, and the diagnostic says so.

The S21+'s glass back and aluminum frame form an antenna structure, so a thick case with a metal insert or a magnetic mount can detune it, and moving to a thin case or no case often changes signal bars noticeably. If your Wi-Fi is fine at the router but not in the next room, the issue is router placement and not the phone, and a mesh node helps. It can help to forget and re-add the router's 2.4 GHz and 5 GHz networks one at a time, since a phone that has stored both under one name sometimes holds the weaker one.

Another cause on long-lived phones is a corrupted Wi-Fi configuration file, which a network reset rebuilds, and after the reset the phone usually behaves like new until a router change breaks it again. Look at the date of the router's last firmware update: a router that has not been updated for years can hold bugs with newer client chips, and a phone of the S21 generation sits in the middle where both old and new behavior show. Updating the router is often the one change that fixes a phone's Wi-Fi without touching the phone at all.

Differential

Likely causes of “Samsung Galaxy S21+ will not connect to Wi-Fi or keeps disconnecting”, and how to tell them apart

  1. 1

    Power saving settings

    What separates it Drops after sleep

    How to confirm Turn off Wi-Fi Power Saving Mode

  2. 2

    A router mishandling Wi-Fi 6

    What separates it Drops on one router

    How to confirm Update the router

  3. 3

    Private DNS

    What separates it Pages fail while connected

    How to confirm Set it to Automatic

  4. 4

    A weak signal

    What separates it Low bars at your seat

    How to confirm Move or add coverage

  5. 5

    A radio fault

    What separates it The diagnostic fails

    How to confirm Service

Before you touch a setting

Record this first — changing settings destroys the evidence

  • The router and firmware
  • The diagnostic result
  • Whether it drops after sleep
  • The signal at your seat

Try in this order

0 of 8 completed
  1. Turn off Wi-Fi power saving

    Reversible

    In Advanced settings.

  2. Forget and rejoin

    Reversible

    The network.

  3. Update the router

    Reversible

    Firmware.

  4. Check Private DNS

    Reversible

    In More connection settings.

  5. Run the Wi-Fi diagnostic

    Reversible

    In Samsung Members.

  6. Reset network settings

    Reversible

    If needed.

  7. Compare signal with a thin case

    Reversible

    Try the phone without a thick case.

  8. Test next to the router

    Reversible

    See whether the signal is fine near it.

Model-specific

What is true of this model and not of its siblings

Wi-Fi 6
The phone supports the newer standard.
Diagnostics
They test the radio.
Antenna detuning
Metal inserts affect signal.
Router placement
Coverage depends on the router.

Stop boundary

When this stops being a self-service repair

  • !If the Wi-Fi diagnostic fails, book service
  • !If only one router fails, ask its maker
  • !Reset network settings first

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why does my S21+ lose Wi-Fi after sleep?+

A power saving setting.

Does Wi-Fi 6 need a new router?+

For full benefit.

Is there a Wi-Fi test?+

In Samsung Members.

Will a reset delete data?+

No.

Can a case affect Wi-Fi?+

A metal one can.

Why is Wi-Fi poor in the next room?+

Router placement.

Wrong device or version?

Match the path before repeating the steps.

Match another device