Exact model-family answer directory
Samsung Galaxy S23 family troubleshooting
Samsung Galaxy S23 family (SM-S918* (S23 Ultra), SM-S916* (S23+), SM-S911* (S23)): one UI 8 pulled, then the green line; camera shake when zooming, and a fix for each symptom below.
- One UI 8 pulled, then the green lineSamsung paused the One UI 8 rollout on the S23 series in 2025 after battery complaints, and PhoneArena reported green lines appearing on S23 phones after One UI 8.5, including Ultras with no damage. If you have not updated and the phone is fine, the reports are a reason to wait for a later patch.
Samsung Galaxy S23 family battery drains too quickly
Open record Samsung · overheatingSamsung Galaxy S23 family gets hot or shows a temperature warning
Open record Samsung · touchscreenSamsung Galaxy S23 family screen or touch input is not working correctly
Open record Samsung · storage fullSamsung Galaxy S23 family storage is full or the device cannot install updates
Open record Samsung · not chargingSamsung Galaxy S23 family will not charge or charges slowly
Open record Samsung · Wi-FiSamsung Galaxy S23 family will not connect to Wi-Fi or keeps disconnecting
Open record Samsung · biometric unlockSamsung Galaxy S23 family biometric unlock is not working
Open record Samsung · camera blurrySamsung Galaxy S23 family camera is blurry, shakes or will not focus
Open record Samsung · callsSamsung Galaxy S23 family cannot make calls or send messages
Open record Samsung · GPSSamsung Galaxy S23 family GPS or location is inaccurate
Open record Samsung · microphoneSamsung Galaxy S23 family microphone is quiet, muffled or not working
Open record Samsung · not syncingSamsung Galaxy S23 family photos, contacts, messages or account data will not sync
Open record Samsung · speakerSamsung Galaxy S23 family speaker is quiet, distorted or has no sound
Open record Samsung · BluetoothSamsung Galaxy S23 family will not pair or stay connected over Bluetooth
Open recordConfirm the model first
Which units this covers, and how to tell yours is one of them
- Model numbers and patterns
- SM-S918* (S23 Ultra), SM-S916* (S23+), SM-S911* (S23)
Published specification
What is true of this model and changes how you fix it
- Camera shake when zoomingAfter One UI 8, some owners saw the camera tremble while changing zoom level and the phone warm up when the camera opened. Clearing the camera app's cache and installing the next patch were the fixes owners reported.
Manufacturer support for this product line. Samsung Support — Mobile device support. Official Galaxy model manuals, diagnostics, updates and repair support.
Also read for this model. PhoneArena — Hold off on installing One UI 8.5: it may be causing the green line issue on some Galaxy S23 phones; Gadget Hacks — Samsung Yanks One UI 8 From Galaxy S23 Amid Battery Issues.
Exact questions
Questions that only have an answer for the Samsung Galaxy S23 family
Should I install One UI 8.5 on my Galaxy S23 Ultra?+
PhoneArena advised holding off after reports of green lines on S23 phones following the update. A phone running well does not need it urgently; if a line appears, it is a display fault that needs Samsung service.