On the Galaxy S24+ an app that keeps crashing, closing or freezing has one of a handful of causes, and Samsung's One UI gives you the tools to separate them. Begin with the single app that fails. Open Settings, Apps, choose it and tap Storage, then Clear cache; if it still fails, clear the data too, remembering that this signs you out and removes local content, so back up first. Update the app in the Play Store or Galaxy Store, since developers fix crashes after each One UI release. If every app misbehaves, the phone itself is the issue.
The checks in more detail
Restart it, and check Settings, Software update, because Samsung's monthly patches address crashes and a pending update can be the whole answer. Technobezz and TheDroidGuy both describe memory pressure from too many background apps as a common cause, so close apps from the recents screen and look at Device care, Memory. Safe mode is the best test for an app conflict. Hold the side key and Volume down until the power menu appears, then press and hold Power off until the Safe mode prompt shows and tap it. In Safe mode only the apps that shipped with the phone run.
If the crashes stop, a third-party app is responsible; restart normally and uninstall the most recent apps one by one until the crash stops. The S24+ has 12 GB of memory and a fast processor, so it should not run out of memory under normal use, which makes a leaking app the more likely cause. Also check that storage is not almost full, since a phone with under a gigabyte free behaves erratically, and that the date and time are set to automatic. If the problem began right after a One UI update and persists, back up and use Device care, or Smart Switch on a computer, to repair the software.
Persistent crashes in Safe mode need Samsung service. Keep a note of which apps fail and when, because the pattern tells you the cause: apps that crash only after the phone has been on for days suggest memory pressure and a restart each week helps, apps that crash only on Wi-Fi suggest a network problem and not the app, and apps that crash only right after you open them suggest a bad update. If a banking or work app crashes, tell its developer which One UI version you have, as they use that to reproduce the fault and release a fix.
Differential
Likely causes of “Samsung Galaxy S24+ app keeps crashing, freezing or will not open”, and how to tell them apart
- 1
A corrupt app cache
What separates it One app closes
How to confirm Clear its cache, then data
- 2
An outdated app or system
What separates it Crashes after an update
How to confirm Update the app and One UI
- 3
A third-party app conflict
What separates it Crashes stop in Safe mode
How to confirm Uninstall recent apps
- 4
Memory pressure
What separates it Several apps close
How to confirm Close background apps
- 5
Full storage
What separates it Erratic behavior
How to confirm Free several gigabytes
Before you touch a setting
Record this first — changing settings destroys the evidence
- Which apps crash
- Whether Safe mode helps
- The free storage
- Whether it began after an update
Try in this order
0 of 6 completedClear the app's cache
ReversibleSettings, Apps, Storage.
Update the app and phone
ReversibleBoth.
Close background apps
ReversibleAnd check memory.
Boot into Safe mode
ReversibleTo test.
Uninstall recent apps
ReversibleOne by one.
Free storage
ReversibleSeveral gigabytes.
Model-specific
What is true of this model and not of its siblings
- Safe mode
- Only built-in apps run.
- 12 GB memory
- A leaking app is the likelier cause.
Stop boundary
When this stops being a self-service repair
- !If crashes continue in Safe mode, contact Samsung
- !If it began after an update, repair the software with Smart Switch
- !Back up first
Evidence ledger
Sources behind this answer
Safe mode, cache and update steps for Galaxy S24 app crashes.
Memory, update and cache causes of S24 app closures.
How to start the S24 series in Safe mode.
Exact questions
Common questions
Why do apps close on my S24+?+
A corrupt cache, an update or a conflicting app.
How do I enter Safe mode?+
Hold Power off in the power menu.
Does clearing data delete files?+
App data, so back up first.
Is storage important?+
Yes, keep several gigabytes free.