Samsung · app crashing

Samsung Galaxy S24+ app keeps crashing, freezing or will not open

Samsung Galaxy S24+ app keeps crashing, freezing or will not open: one app versus the operating system, storage and service state determines the safe sequence. Scoped to SM-S926*.

On the Galaxy S24+ an app that keeps crashing, closing or freezing has one of a handful of causes, and Samsung's One UI gives you the tools to separate them. Begin with the single app that fails. Open Settings, Apps, choose it and tap Storage, then Clear cache; if it still fails, clear the data too, remembering that this signs you out and removes local content, so back up first. Update the app in the Play Store or Galaxy Store, since developers fix crashes after each One UI release. If every app misbehaves, the phone itself is the issue.

The checks in more detail

Restart it, and check Settings, Software update, because Samsung's monthly patches address crashes and a pending update can be the whole answer. Technobezz and TheDroidGuy both describe memory pressure from too many background apps as a common cause, so close apps from the recents screen and look at Device care, Memory. Safe mode is the best test for an app conflict. Hold the side key and Volume down until the power menu appears, then press and hold Power off until the Safe mode prompt shows and tap it. In Safe mode only the apps that shipped with the phone run.

If the crashes stop, a third-party app is responsible; restart normally and uninstall the most recent apps one by one until the crash stops. The S24+ has 12 GB of memory and a fast processor, so it should not run out of memory under normal use, which makes a leaking app the more likely cause. Also check that storage is not almost full, since a phone with under a gigabyte free behaves erratically, and that the date and time are set to automatic. If the problem began right after a One UI update and persists, back up and use Device care, or Smart Switch on a computer, to repair the software.

Persistent crashes in Safe mode need Samsung service. Keep a note of which apps fail and when, because the pattern tells you the cause: apps that crash only after the phone has been on for days suggest memory pressure and a restart each week helps, apps that crash only on Wi-Fi suggest a network problem and not the app, and apps that crash only right after you open them suggest a bad update. If a banking or work app crashes, tell its developer which One UI version you have, as they use that to reproduce the fault and release a fix.

Differential

Likely causes of “Samsung Galaxy S24+ app keeps crashing, freezing or will not open”, and how to tell them apart

  1. 1

    A corrupt app cache

    What separates it One app closes

    How to confirm Clear its cache, then data

  2. 2

    An outdated app or system

    What separates it Crashes after an update

    How to confirm Update the app and One UI

  3. 3

    A third-party app conflict

    What separates it Crashes stop in Safe mode

    How to confirm Uninstall recent apps

  4. 4

    Memory pressure

    What separates it Several apps close

    How to confirm Close background apps

  5. 5

    Full storage

    What separates it Erratic behavior

    How to confirm Free several gigabytes

Before you touch a setting

Record this first — changing settings destroys the evidence

  • Which apps crash
  • Whether Safe mode helps
  • The free storage
  • Whether it began after an update

Try in this order

0 of 6 completed
  1. Clear the app's cache

    Reversible

    Settings, Apps, Storage.

  2. Update the app and phone

    Reversible

    Both.

  3. Close background apps

    Reversible

    And check memory.

  4. Boot into Safe mode

    Reversible

    To test.

  5. Uninstall recent apps

    Reversible

    One by one.

  6. Free storage

    Reversible

    Several gigabytes.

Model-specific

What is true of this model and not of its siblings

Safe mode
Only built-in apps run.
12 GB memory
A leaking app is the likelier cause.

Stop boundary

When this stops being a self-service repair

  • !If crashes continue in Safe mode, contact Samsung
  • !If it began after an update, repair the software with Smart Switch
  • !Back up first

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why do apps close on my S24+?+

A corrupt cache, an update or a conflicting app.

How do I enter Safe mode?+

Hold Power off in the power menu.

Does clearing data delete files?+

App data, so back up first.

Is storage important?+

Yes, keep several gigabytes free.

Wrong device or version?

Match the path before repeating the steps.

Match another device