Samsung · Wi-Fi

Samsung Galaxy S24+ will not connect to Wi-Fi or keeps disconnecting

Samsung Galaxy S24+ will not connect to Wi-Fi or keeps disconnecting: one network, all networks, VPN/profile and radio hardware produce different fixes. Scoped to SM-S926*.

The Galaxy S24+ supports Wi-Fi 7, and its Wi-Fi faults divide into a phone that will not connect, one that connects but has no internet and one that drops. Because Wi-Fi 7 uses new features, an older router sometimes causes odd behavior, so first note whether the problem happens on one network or all of them. If it is one network, restart the router, forget the network on the phone in Settings, Connections, Wi-Fi, and join again with the password, since a changed password or a stale saved profile is the commonest cause.

The checks in more detail

If it is every network, the phone is more likely at fault. Turn on and off Airplane mode, restart, and check Settings, Connections, Wi-Fi, Advanced settings for Switch to mobile data, which moves to cellular when the Wi-Fi is weak and can look like a drop, and for Auto Wi-Fi settings that may disconnect from networks that seem poor. During tests, turn off Adaptive Wi-Fi and any VPN or private DNS that may be blocking traffic. In Developer or Advanced settings, a random MAC address is on for each network, which some routers dislike, so try using the phone MAC for that network.

Move closer to the router and check the signal: if it improves, the issue is range. A router set to Wi-Fi 7 only or to an unusual channel width may drop older phones, so try 5 GHz at 80 MHz and a standard security mode, WPA2 or WPA3. Update the phone and the router's firmware. Reset network settings in Settings, General management, Reset, Reset network settings, which clears saved networks and Bluetooth pairings, and test. Test in Safe mode, since a security or network app can interfere. If the phone fails on every network after all of that, Samsung service should look at the Wi-Fi hardware.

Check the phone's connection quality indicator by looking at the Wi-Fi details of the connected network: it shows the link speed and the band, and a link speed far below what the router should give points to distance or interference. If the S24+ shows 2.4 GHz at a speed in the tens of megabits while the router has a 5 GHz band, the phone may be stuck on the slower band, so forget the network and join the 5 GHz name directly if the router offers separate names.

Differential

Likely causes of “Samsung Galaxy S24+ will not connect to Wi-Fi or keeps disconnecting”, and how to tell them apart

  1. 1

    A stale saved profile

    What separates it One network fails

    How to confirm Forget it and join again

  2. 2

    A switch-to-mobile-data setting

    What separates it Wi-Fi seems to drop

    How to confirm Turn it off for a test

  3. 3

    A random MAC address

    What separates it The router rejects it

    How to confirm Use the phone MAC for that network

  4. 4

    Router settings

    What separates it Older or unusual modes

    How to confirm Use 5 GHz at 80 MHz and WPA2 or WPA3

  5. 5

    A VPN or private DNS

    What separates it No internet on Wi-Fi

    How to confirm Turn them off for a test

Before you touch a setting

Record this first — changing settings destroys the evidence

  • Whether one network or all fail
  • The router model and band
  • The random MAC setting
  • Whether Safe mode helps

Try in this order

0 of 6 completed
  1. Test several networks

    Reversible

    One or all.

  2. Forget and join again

    Reversible

    The network.

  3. Turn off auto-switching

    Reversible

    To mobile data.

  4. Try the phone MAC

    Reversible

    For that network.

  5. Reset network settings

    Reversible

    If needed.

  6. Test in Safe mode

    Reversible

    Then seek service.

Model-specific

What is true of this model and not of its siblings

Wi-Fi 7
The S24+ supports it.
Auto-switching
It can look like a drop.

Stop boundary

When this stops being a self-service repair

  • !If every network fails after a network reset, contact Samsung
  • !If one network fails on all phones, fix the router
  • !Update both

Evidence ledger

Sources behind this answer

Exact questions

Common questions

Why does my S24+ Wi-Fi drop?+

A saved profile, auto-switching or router settings.

Does it support Wi-Fi 7?+

Yes.

What is a random MAC?+

A private address per network.

What does a network reset remove?+

Saved Wi-Fi and Bluetooth pairings.

Wrong device or version?

Match the path before repeating the steps.

Match another device