Whirlpool glass cooktop with touch controls recall — CPSC 19-189: is your model affected?

The Whirlpool cooktops in this notice have models WCE97US0HS, WCE97US0HB, WCE97US6HS and WCE97US6HB. The label sits on the underside, so you may need to look from the cabinet beneath. Photograph it for the call to Whirlpool.

Whirlpool's guidance is to switch the cooktop off at the circuit breaker when it is not in use and to keep flammable materials and empty cookware off the surface, because the elements can turn on by themselves.

Whirlpool Corporation recalled cooktops sold under the Whirlpool, KitchenAid and JennAir names from the same run, so this notice also lists models under the other two brands, each on its own page. A Whirlpool-brand cooktop belongs on this one.

The remedy is a free replacement cooktop installation. Call Whirlpool at the number above or use its recall site to check your model and arrange the installation.

Take photos of the cooktop and its label and note the date of installation if you know it. The installer will replace the whole cooktop, so measure the cut-out in the counter in case there are questions.

Whirlpool's replacement may be a newer model. Ask for its model number and check that it fits your cut-out and wiring.

Do not discard the cooktop before the visit, since Whirlpool may need to collect or inspect it.

Before the elements turn on by themselves, some owners notice the cooktop beeping, the display flickering or a burner indicator lighting for no reason. If you see any of these, switch the cooktop off at the breaker and call Whirlpool.

Everyone who uses the kitchen should know that the cooktop may turn on and where the breaker is. Children should be kept from climbing near the cooktop while it is waiting for the repair.

Whirlpool's notice covers a specific production run. The label on the underside of the cooktop gives the model and the manufacture date. If the model is on the list, treat the cooktop as affected whatever the date.

Until the replacement, avoid leaving cutting boards, paper or cloths on the glass. Lock the breaker or label it so that it is not switched on by mistake.