CPSC recall 24-033, announced Nov. 30, 2023, covers these exact GE electric cooktop models: JP3030DJ4BB, JP3030SJ4SS, JP3030TJ4WW. A misaligned knob stem and fractured internal component can leave a burner on after use, even after the control is turned to the "off" position, posing a burn hazard. Free installation of a replacement burner knob assembly. Until repaired, turn the cooktop off at the circuit breaker when not in use and keep flammable materials and empty cookware away from the surface.
Try in this order
0 of 7 completedRead the model off your GE cooktop
ReversibleThe JP3030 cooktops in this notice have models JP3030DJ4BB, JP3030SJ4SS and JP3030TJ4WW. The label is on the underside of the cooktop or on the frame, so you may need to look from the cabinet below. GE's notice covers units made in a limited window in 2022.
Turn the cooktop off at the breaker when not in use
ReversibleUntil GE repairs it, the documented advice is to switch the cooktop off at the circuit breaker when it is not being used, because a burner can stay on after the knob is turned off. Mark the breaker so that everyone knows which it is.
Keep the surface clear
ReversibleDo not leave flammable items, towels, packaging or empty cookware on the cooktop. An element that is on without anyone noticing can ignite them or heat a pot dry.
Arrange the free knob assembly
ReversibleGE's remedy is the free installation of a replacement burner knob assembly. Call GE at the number above or use its recall page and book the visit.
Test the knobs after each use
ReversibleUntil the repair, look at each burner after switching it off: the element should stop glowing and the indicator should go out. If a burner stays on, switch off the breaker at once.
Label the breaker
ReversibleMark the cooktop's breaker so that anyone in the house can find it. A clear label is useful in a hurry.
Prepare for the visit
ReversibleClear the cooktop and the area around it, and have the model number to hand. The technician fits a replacement burner knob assembly.
Evidence ledger
Sources behind this answer
Official CPSC recall notice 24-033, announced Nov. 30, 2023, with the three affected model numbers and manufacture window.
GE Appliances' own recall page for scheduling the free knob-assembly replacement.
Exact questions
Common questions about “GE electric cooktop recall — CPSC 24-033”
How do I tell whether a burner is still on?+
Look for the glow of the element or the indicator light, and feel for heat with the back of your hand held near the surface, not on it.
Is the knob replaced at no cost?+
Yes. GE offers a free installation of the replacement knob assembly.
Why does the breaker matter?+
The hazard is a burner that stays on after the control is turned off, and cutting the power at the breaker removes it.
Is my GE cooktop with another model number affected?+
Only the three listed models are in the notice.
How do I tell the model?+
The label is on the underside of the cooktop; the three models begin JP3030.
Is there a deadline for the repair?+
Check GE's page for the current terms.
How do I check the cooktop model?+
Compare the model number with the recall notice.
What if a burner turns on by itself?+
Turn off power at the breaker and follow the notice.
Is the remedy free?+
Recalls typically are.