KitchenAid glass cooktop with touch controls recall — CPSC 19-189: is your model affected?

KitchenAid's cooktops in this notice have models KCES950HSS, KCES950HBL, KCES956HSS and KCES956HBL. The label is on the underside of the cooktop, so check from the cabinet below. KitchenAid is a Whirlpool Corporation brand, so the remedy goes through Whirlpool.

Until the replacement is installed, turn the cooktop off at the circuit breaker when you are not cooking and keep flammable items and empty pots off the glass. The surface elements can turn on by themselves.

Contact Whirlpool Corporation at the number in the remedy above and give your KitchenAid model. The agent can confirm eligibility and schedule the free installation.

If you bought the cooktop through a builder or a remodel, you may not have a receipt. A photo of the label and your address is usually enough to start the claim.

KitchenAid's models in this notice come in stainless and black finishes, and the label shows which. Tell the agent the finish so that the replacement matches your kitchen.

Put the manual, the receipt and the recall reference in one folder. A recall remedy can take weeks to schedule, and the reference helps.

If a cooktop has already turned on by itself and caused damage, tell your home insurer and report it to CPSC as well as to Whirlpool.

Turn the breaker on to cook and off afterwards. It is an inconvenience, but it removes the hazard until the replacement is fitted.

Look at each element and the glass to confirm that nothing is hot or lit before you switch the breaker off.

KitchenAid cooktops are sold through dealers and builders. Whirlpool's recall hub works from the model number and does not need a dealer, so you can start the claim yourself.

The replacement may be a current KitchenAid model. Ask about its controls and finish and check that it fits your cut-out.