Unmute and raise volume, verify the selected sound output, run the TV’s Sound Test, then isolate external HDMI or audio equipment. Reset Sound settings before considering a whole-TV reset. Test with the TV's built-in apps first, since a fault only with an external box points to that box or its cable.
What this covers
- Samsung TVs with a visible picture but missing or incorrect audio
What it does not cover
- ×A cracked panel, no-power condition or known broadcaster audio failure
Try in this order
0 of 4 completedCheck mute, volume and source
ReversibleRaise volume with the TV remote and test a built-in app plus a different input to see whether the problem follows one source.
Choose the intended Sound Output
ReversibleOpen Settings › Sound › Sound Output and select TV Speaker for a direct test, or the named receiver/soundbar when verified.
Run Sound Test
ReversibleOpen Settings › Support › Device Care or Self Diagnosis › Sound Test. A passing test points toward the source or external audio path.
Reset only sound settings
Reset / data riskUse Settings › Sound › Expert Settings › Reset Sound if available. Reconfigure the soundbar or receiver afterward if needed.
Evidence ledger
Sources behind this answer
Exact questions
Common questions about “Samsung TV has picture but no sound”
Why no sound?+
Wrong output or muted.
Is HDMI ARC used?+
Check.
Is the TV set to the correct speaker output?+
Check the sound output setting. If it is set to an external speaker or Bluetooth device that is off or out of range, the TV will look silent even though the picture works.
Could HDMI ARC or eARC be involved?+
Yes. With a soundbar connected through ARC, a wrong port or a disabled HDMI control setting can leave the TV with no sound. Check the soundbar input and the TV setting.
How can I tell if the speakers are faulty?+
Run the TV's built-in sound test from its settings. If the test plays, the problem is the source or connection; if it stays silent, the TV's speakers may need service.
Could a firmware update help?+
Yes. Sound faults are sometimes fixed in newer TV software, so check for updates in the support menu and install any that are available before assuming the hardware is at fault.
Does a TV in a game or PC mode change the sound?+
Some picture and game modes change audio processing, and external sources can send formats the TV cannot play. Try another input or app to find out whether the silence is with one source or with every source.