Direct answer
Check the TV’s network status, confirm the network name and password, cold boot the TV, and restart the router. Reset Network—not the whole TV—only if the saved connection remains corrupted.
What this covers
- Samsung Smart TVs that cannot join or stay on a home Wi-Fi network
- Current supported consumer software as reviewed on August 20, 2026
- The symptom described in the title before a factory reset or hardware repair
What it does not cover
- ×Ethernet-only faults or an internet-provider outage affecting every device
- ×Billing, ownership, warranty or account-recovery disputes
- ×Regional features that the manufacturer does not list for your country
Check the TV network status
ReversibleOpen Settings › General or Connection › Network › Network Status. Note whether failure is between TV and router or router and internet.
Re-enter the correct network password
ReversibleSelect the intended network and enter its password exactly. Test that network on another device before changing TV settings.
Cold boot TV and restart router
ReversibleHold Power until the Samsung logo reappears, then restart the router using its normal power procedure.
Reset the TV network settings
Reset / data riskUse Settings › General or Connection › Network › Reset Network, then reconnect. Menu wording varies by model year.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I try first for samsung tv will not connect to wi-fi?+
Open Settings › General or Connection › Network › Network Status. Note whether failure is between TV and router or router and internet.
Will these steps erase apps, files or settings?+
The early checks are reversible. Reset Network removes saved network details. It is narrower than a factory reset but requires Wi-Fi setup again.
When should I stop troubleshooting?+
Stop if the device reports hardware damage, becomes unusually hot, smells burnt, or the problem falls into this excluded case: Ethernet-only faults or an internet-provider outage affecting every device.
Answer for the exact device and software version shown above.